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Assistant Manager - Banquets

Assistant Manager - Banquets

Marriott

6 - 14 years

4 - 5 Lacs

Amritsar

Posted:2 days ago| Platform:

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Skills Required

Product quality Administration Event management guest satisfaction Customer satisfaction HR Customer service Management Continuous improvement Guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards.

Develops and directs team to provide consistent, high quality service.

Communicates performance expectations and trains staff in processes.

Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

Manages departmental inventories and assets including par levels and maintenance of equipment.

Conducts monthly department meetings with the Banquet captains and employees.

Maintains attendance log for banquet employees.

Maintains and enforces established sanitation levels.

Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc).

Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

Orders supplies for the department (eg, china, glass, silver, buffet presentations, props, and other service equipment needs).

Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

Interviews and hires Banquet captains and employees with appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Ensures employees understand expectations and parameters.

Observes service behaviors of employees and provides feedback to individuals.

Reviews comment cards and guest satisfaction results with employees.

Participates in the development and implementation of corrective action plans.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Marriott

Hospitality

Bethesda

120,000 Employees

2019 Jobs

Key People

Anthony Capuano

President and Chief Executive Officer
Stephanie Linnartz

President
Leeny Oberg

Chief Financial Officer
David Grissen

Group President - Europe, Middle East & Africa

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Assistant Manager - Banquets