Vasai
INR 3.5 - 4.5 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: Handle live chat support and resolve customer queries on our website (hokipo.in) in real time Provide product information, order updates, return/refund assistance, and troubleshooting Maintain high customer satisfaction with prompt and empathetic responses Coordinate with internal teams for issue resolution and follow-ups Maintain chat logs, prepare reports, and update FAQs Identify recurring issues and suggest process improvements Requirements: Minimum 3 years of experience in online/chat customer support Excellent written English communication skills Must be tech-savvy, punctual, and self-motivated
Vasai
INR 5.0 - 7.0 Lacs P.A.
Hybrid
Full Time
HOKIPO is a fast-growing home and lifestyle brand offering innovative, affordable, and stylish home utility products like sofa covers, storage solutions, organizers, and more. With a strong presence on Amazon, Flipkart, and other marketplaces, HOKIPO aims to make everyday living better through thoughtful, design-led products. Our tagline Har Ghar ka Humsafar” reflects our commitment to being a trusted companion in every home. Roles and Responsibilities Identify and research potential new product categories aligned with HOKIPOs brand vision and market trends. Analyze customer behavior, competitor offerings, and e-commerce data to validate product ideas. Coordinate with design, sourcing, and production teams to develop product concepts into market-ready items. Work closely with the catalog and content team to ensure optimized product listings for Amazon, Flipkart, etc. Drive pilot launches and monitor early performance metrics to guide scaling decisions. Stay updated with industry trends, material innovations, and consumer demands. Preferred Candidate Profile 2–5 years of experience in product development, category management, or e-commerce merchandising. Strong analytical mindset with knowledge of tools like Excel, Google Trends, Helium 10, or similar. Creative thinker with a good sense of design, packaging, and market fit. Experience with Amazon Seller Central or similar platforms is a plus. Excellent communication and project coordination skills. Self-motivated, entrepreneurial, and comfortable in a fast-paced D2C environment.
Vasai
INR 4.5 - 6.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities MIS Executive in Excel. Data analysis and report generation Preferred candidate profile Someone with atleast 3 yrs of experience in MS-Excel Perks and benefits As per company norms. Posting is directly by company
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