Area Service Manager - Service Delivery AT Home

As India's leading after-sales service provider, Onsitego specializes in offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for a wide range of electronic devices and home appliances. Our core mission is to consistently deliver exceptional customer experiences, with a strong focus on achieving the highest Net Promoter Score (NPS) globally in the after-sales services sector. Our hassle-free and reliable services are easily accessible through various electronic stores and online marketplaces, having catered to over 8 million satisfied customers to date. Join us on our journey to enhance the lives of millions of device users across the country by becoming an integral part of our team. In this role, your primary responsibility will be to develop and manage a robust Service Center network aimed at delivering top-notch after-sales service to our esteemed customers. Key aspects of the role include fostering strong relationships with Service Centers, collaborating with them to enhance service quality and efficiency, handling and resolving escalations effectively, possessing a thorough understanding of the Extended Warranty business, exhibiting sound technical knowledge of consumer durables and home appliances, and having a well-established market network. We are seeking candidates with an MBA in Marketing or a relevant degree, coupled with a minimum of 10 years of experience in the Service industry specifically in the Consumer Durables segment. The ideal candidate should have a proven track record of team management, exceptional problem-solving abilities, strong interpersonal skills, proficient analysis capabilities, and the knack for effectively communicating insights at all organizational levels. A startup mindset and the ability to thrive in a dynamic, fast-paced learning environment are highly valued attributes. At Onsitego, we prioritize work-life balance by offering flexible working hours, a well-defined leave policy to accommodate personal commitments, and a comprehensive Mediclaim policy for employees and their families. We are committed to nurturing both your professional growth and the company's growth, providing a conducive platform for continuous learning and skill enhancement. Join us at Onsitego and be a part of a team that values your contribution and supports your holistic well-being. Visit our website at www.onsitego.com to learn more about our organization and the exciting opportunities that await you.,