Area Manager - Service

Job Description

Date Posted: 2025-06-17 Country: India Location: House No. 9, Rup Konwar Path, Beltola Tin Ali, Guwahati- 781028 Assam India To meet service supervisor fortnightly to analyze CPUA, Audit Ratings conversions recoveries Meet major customers to improve relations and solve complaints Conduct monthly meetings with Union representatives to sort out any problems Ensure that all administrative records are in place Conduct monthly management meetings to analyze past performance and plan for future performance Attend asset management meetings and ensure that outstanding are not increased Responsible for Service activities of the area, starting from Free OTIS service to continuous maintenance of OTIS elevator, ensuring that quality services are provided to customers to their satisfaction. Measure quality performance using various quality performance parameters viz. CPUA, AES, PCR, Code Maintenance, Benchmark unit etc. Tap sources for modernization orders in the area so as to update customer s elevators by providing them with the latest technology of quality products. Ensuring time execution of the orders to meet customers satisfaction. In addition to the above, providing administration and personnel support to center. EH&S Ensure compliance of safety rules and regulations and all employees adhere to the same. Create Safety awareness and ensure our employees are working safely. Ensure Zero accident / incident Ensure Reporting of incident Actively participate in RQC & Safety meetings and review issues and progress. Incorporate EH&S into Business Decision making process, achieve EH&S goals as outlined in the annual plan. Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date. Ensure supervisors conduct SFT inspection/FPA and complete corrective actions within targeted completion dates. Ensure supervisors participate in Incident investigation. Ensure EH&S rules and procedures are adhered to by all employees at all job sites. Furnishing details and feed back to H.O. as required Recommend training programs as per the need of the department Studies and review circulars received from REGIONAL SERVICE HEAD/ DIRECTOR - ER from time to time and distribute copies to area as required Formulating systems (and modifying from time to time) - For ensuring correct preparation and distribution of work instructions and procedures Dissemination of H.O. circulars and procedures to areas as required from time to time.