Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for an End User Service Administrator - IT Operations to be part of making this happen. Position Overview And Objective The End User Services Administrator is a hands-on, internal customer focused role, providing day to day support to Arctic Wolf employees. The Administrator’s primary accountability will be to the End User, ensuring that Arctic Wolf’s employees are equipped and able to perform their roles. Primary Responsibilities And Duties Provide first-level office-wide support, with accountability for resolving end-user technical queries and incidents. Respond to incoming calls, emails, service requests, and incidents related to technical issues or requests. Prioritise incoming request and incidents by problem severity and business impact. Collaborate with other IT teams to troubleshoot incidents. Troubleshoot complex issues for numerous internal applications, identify appropriate solutions, and execute solutions based on unique applications knowledge. Create, implement, and distribute knowledge base articles to assist our user base’s day- to-day use of our applications. Diagnosing and resolving hardware and software issues; escalates to other IT groups as necessary. Knowledge of when to escalate to team senior or other teams. Support Arctic Wolf’s core SaaS application stack (Egnyte, O365, Slack, Okta, etc.) as well as maintaining a strong, current, knowledge of these applications through training, certification, and self-paced education. Key Skills Strong and confident communicator with outstanding written and verbal communication skills. Exceptional team player who can work with a wide variety of stakeholders. Friendly and approachable customer facing disposition. A collaborative mindset and ability to find common ground when working with other internal teams. Excellent organisational skills and attention to detail, with the ability to pivot and change direction as needed. Problem solving mindset with the ability to use good judgment when balancing competing priorities. Ability to think logically and work well under pressure. Ability to manage and prioritise multiple competing priorities. Ability to lift computer equipment weighing up to 25 lbs. Ability to adjust to changing workload demands and schedules. Key Competencies Drive For Results Communication Creativity Minimum Qualifications 2+ years of experience in providing technical service desk support in a professional services environment. Bachelor's Degree or College Diploma in Information Technology or a related field is an asset. Excellent understanding of MacOS, Windows, and/or Linux. Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.) Experienced with setting up computer workstations with devices such as docking stations, printers, monitors, and cabling. Experience with ServiceNow, Jira, Confluence, Okta, Slack, O365 suite About Arctic Wolf At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company . This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). Our Values Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com Show more Show less

About The Job At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Senior Quality Engineer to be part of making that happen. About The Role As a Senior Quality Engineer , you'll take a leadership role in designing and implementing scalable, secure, and high-impact test automation frameworks and strategies that ensure the quality of our cybersecurity solutions. You'll mentor junior QEs, influence quality architecture decisions, and collaborate closely with developers, security teams, and DevOps to deliver robust, efficient, and reliable systems. You will also act as a quality gate, ensuring that only thoroughly tested and validated features make it to production. Responsibilities Include Drive implementation and accountability of quality standards in the team Drive the improvement of test plans and test cases Lead team through manual and automated testing activities to ensure that the product meets the quality standards Ensure that the test plan is completely executed before the release Hold team accountable for test planning for projects Collaborate with software engineers to guide, formulate and review test plans and test cases Collaborate with product manager to refine requirements and define acceptance criteria Hold the team accountable for test coverage up to the standards set by the team Guide team toward better testing practices Audit quality metrics of the team Identify bugs, and lead root cause analysis efforts for bugs and defects Identify and implement tools necessary to execute quality efforts Mentor junior engineers on best quality practices SME of the features getting developed by the team Raise quality concerns with the team and stakeholders through appropriate channels Be the spokesperson for their customers. About You Strong experience in designing, reviewing, and improving test plans and reports Hands-on skills in writing and maintaining test automation in Python, Go, or similar Deep understanding of test methodologies and non-functional testing needs Ability to triage, prioritize, and track bugs based on SLAs and severity Proven track record in identifying test coverage gaps and process improvements Solid understanding of quality tools, metrics, and test environments At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion,and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position.

At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recognition in the Forbes Cloud 100 , CNBC Disruptor 50 , Fortune Future 50 , and Fortune Cyber 60 to winning the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Developer to be part of making this happen. About The Team Our team is at the forefront of integrating cybersecurity operations with advanced data intelligence. We transform complex security telemetry into actionable insights by leveraging cutting-edge AI technologies and scalable data platforms like Databricks. Our work supports multiple security products and internal teams, providing the foundation for advanced threat intelligence. We are evolving our capabilities by developing intelligent cybersecurity data processing AI agents to enhance automation, efficiency, and analytical capabilities in threat detection and response. About The Role As a Developer, you will build AI-powered platforms that transform massive security telemetry into actionable intelligence. Your expertise in Python, SQL, Large Language Models (LLMs), and API development will drive sophisticated, data-driven security solutions. You will collaborate closely with engineering and security research teams to develop AI-driven cybersecurity data processing agents that automate, enrich, and analyze security data for enhanced threat detection and response. Responsibilities Build natural language interfaces for querying complex security data. Design APIs and integration layers for AI-powered security analytics platforms. Use Large Language Models (LLMs) for data enrichment and analysis to build AI-powered cybersecurity workflows. Design and implement intelligent agents to streamline threat intelligence analysis. Collaborate with security researchers, threat analysts, and engineers to enhance data-driven security capabilities. Ensure high-quality software development through rigorous testing, documentation, and best practices. Required Qualifications 3+ years of experience in software development, preferably in cybersecurity telemetry workflows. Strong proficiency in Python and SQL for advanced data processing. Experience integrating Large Language Models (LLMs) using LangGraph and building AI agents. Expertise in Databricks, Apache Spark for scalable data analytics. Hands-on experience developing REST APIs for data services and integrations. Expertise in cloud-based data processing on AWS. Experience with modern development methodologies such as Agile, and Kanban. Bachelor’s degree in computer science, Engineering, or equivalent technical experience. Preferred Qualifications Experience with cybersecurity telemetry (logs, alerts, network traffic, SIEM data, etc.) and a strong understanding of data engineering principles. Familiarity with threat intelligence frameworks (MITRE ATT&CK, etc.). Deep expertise in security data analysis and experience with AI-driven security analytics platforms. Ability to translate complex security challenges into AI-powered solutions. Advanced degree in Computer Science, Cybersecurity, or a related field Why Arctic Wolf? At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.