Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum 2-3 years’ experience in HR operations, workforce planning, or client-based service delivery. Solid understanding of Malaysian labor law and payroll/statutory processes. Strong interpersonal, coordination, and reporting skills. Able to work independently across multiple workstreams with attention to detail. Proficient in Microsoft Excel/Sheets and HR systems. Experience in BPO, outsourcing, or client workforce management is preferred. Onboarding and contract processing completed within defined SLAs High KPI compliance and improved workforce performance Accurate payroll and statutory submissions Positive client feedback and minimal service disruption Effective headcount planning and recruitment turnaround High staff retention and HR policy adherence Responsibility: 1- Workforce Oversight Manage day-to-day workforce administration for all Malaysia-based staff, including those deployed to clients. Coordinate onboarding, deployment logistics, access provisioning, and ongoing staff administration. Ensure compliance with client site protocols and Apping’s internal policies. 2- KPI & Performance Tracking Monitor, collect, and report key performance indicators for staff across different client teams and functions. Identify underperformance trends and support improvement initiatives in collaboration with functional leads. Maintain performance records to support evaluation and workforce development planning. 3- HR Operations Management Oversee all HR administrative activities for Malaysia staff including contract issuance, renewals, and statutory compliance. Liaise with payroll providers to ensure timely and accurate payroll processing, including EPF, SOCSO, EIS, and PCB. Administer leave tracking, employee letters, claims, and recordkeeping. 4- Client Relationship Support Act as the operational liaison with client stakeholders on workforce matters such as onboarding, attendance, and performance compliance. Participate in review sessions with client leads to discuss staffing status and workforce performance. Ensure high-quality service delivery and professional representation of Apping on client sites. 5- Recruitment & Resource Planning Coordinate with internal recruitment teams to fill vacancies for client and internal roles. Participate in candidate interviews and assessments to ensure role fit and readiness. Track headcount levels, probation outcomes, and maintain accurate workforce planning data. 6- Workforce Cost & Reporting Support monthly reporting on staffing levels, cost breakdowns, bonus allocations, and workforce forecasting. Collaborate with Finance to align headcount with budgetary constraints and business goals. Highlight workforce risks such as absenteeism, turnover, or morale concerns and propose mitigation actions. 7- Employee Engagement & Culture Serve as a primary contact point for Malaysia staff regarding HR queries, support, and engagement. Promote company values, team cohesion, and a productive work environment. Facilitate employee check-ins, performance discussions, and internal communication touchpoints. Show more Show less

Responsibilities Develop detailed project plans to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques. Direct and manage project development from beginning to end. Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Delegate tasks and responsibilities to appropriate personnel. Identify and manage project dependencies and critical path. Plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements. Develop best practices and tools for project execution and management. Qualifications Bachelor's degree in Computer Science, Business Administration, or a related field. Proven working experience in project management in the information technology sector. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Excellent client-facing and internal communication skills. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multitasking skills. Strong working knowledge of Microsoft Office and project management tools (e.g., Basecamp, MS Project, JIRA). Project Management Professional (PMP) / PRINCE II certification is a plus. Benefits Competitive salary package Health, dental, and vision insurance Retirement plan with company match Generous paid time off Opportunities for on-the-job training and career advancement Job Type: Full-time Pay: ₹360,000.00 - ₹480,000.00 per year Work Location: In person

The Telephony Engineer will be responsible for setting up, configuring, and optimizing the VoIP telephony infrastructure required for the MCMC Consumer Call Centre System. This role demands expertise in Asterisk-based PBX systems, FreePBX administration, SIP trunking, IVR setup, call routing policies, and integration with CRM and reporting systems. Key Responsibilities: Design and deploy Asterisk/FreePBX systems on VMWare-based environments (on-prem or cloud). Configure SIP trunks (e.g., Twilio, Telnyx) and integrate with MCMC’s call infrastructure. Develop and optimize IVR flows, call queues, skill-based routing, fallback queues, and voicemail. Set up secure SIP communication protocols (TLS/SRTP). Integrate call handling with the CRM/ticketing system for call pop-up and auto-ticket creation. Monitor system performance and implement tuning as needed for concurrent agent load. Assist in security hardening of telephony components (firewall, fail2ban, IP restrictions). Document system configurations, call flow diagrams, and standard operating procedures. Perform testing and assist UAT teams with call simulation and end-to-end call flow validation. Support integration to MCMC’s SIEM system for call log forwarding (syslog configuration). Provide Level 2 technical support during hypercare and go-live stabilization. Required Skills: Hands-on experience with Asterisk (PJSIP, chan_sip) and FreePBX (12+ months). Strong knowledge of VoIP/SIP protocols, NAT traversal, and SIP security best practices. Experience configuring and managing SIP trunks. Familiarity with VMWare deployment, Linux-based PBX hosting (CentOS/Ubuntu). Basic networking skills (VPN, VLANs, firewall rules). Knowledge of call recording and monitoring features (Whisper, Barge, Record). Comfortable with CLI-based and GUI-based PBX administration. Familiarity with integrating telephony systems into CRM workflows (e.g., click-to-call, auto logging). Preferred Skills: Experience with Twilio, Telnyx, or other programmable SIP providers. Familiarity with Azure VM setup for telephony systems (bonus). Prior exposure to government or enterprise-scale contact center deployments. Understanding of VAPT hardening practices for VoIP systems. Show more Show less

Your main responsibilities are; but not limited to: Perform month-end closing and ensure integrity of subsidiaries’ accounting. Prepare TDS calculation and monthly TDS submission and payment. Prepare financial reports and schedules for management review, and other ad hoc reports. Responsible for preparation of monthly accounting entries and reconciliations for intercompany balances, accounts receivables and other ancillary balance sheet accounts. Prepare cash and bank reconciliations and update monthly cash flow analysis. Ensure legal and regulatory compliance with all reporting, accounting and audit requirements imposed by regulatory bodies. Assist in budget and forecasting initiatives. Responsible for liaising with external auditors, tax consultants and government authority in relating to accounting issues. Any other ad-hoc assignment as assigned by the Management. Qualifications: Candidates must possess at least a Bachelor’s Degree or Professional Degree in Finance /Accounting or equivalent. Possess strong sense of responsibility, integrity and result oriented. Excellent written and verbal communication skills in English Strong organizational skills, ability to multitask and prioritize work Ability to learn fast, execute and deliver desired results Comfortable working in a fast paced environment Candidates should have TDS and Payroll experience Candidates experienced with GST will be an added advantage