AM/DM - OPD Yashoda Hospital Hitech City

Role & responsibilities Monitor and ensure registrations are done within TAT time and avoid crowding of people Counsel patients for doubts and information about specialties/doctors Managing crowd effectively and guiding them from time to time To ensure that consultants are available as per OPD timings and appointment patients. To have prior information about consultant leaves To ensure op coordinators inform consultants about appointment patients without delay Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants) Coordinate with Call center for appointments To receive patient with care and provide information about Consultant's availability, appointment time etc. To ensure proper registration process/corrections for new patients & enter the same in the system correctly. To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical. To ensure OP coordinators escort the patient to Diagnostics for investigations. Addressing queries & Solving problems of patients within least time and ensuring zero complaints To ensure all records / documentation /MIS is maintained in OPD To impart on the job trainings to the Coordinators / Executives To monitor cleanliness and decorum in consultants rooms and OP patient areas Preferred candidate profile Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities Candidate from Healthcare / Diagnostics with relevant experience.