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Ignites Human Capital
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Alorica hiring , Salary 34k Take Home ,

Alorica hiring , Salary 34k Take Home ,

Ignites Human Capital

0 - 5 years

3 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Education Customer Support CSR Calls customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes quickly. call ruth@9590520040 call soumya@8088720040 call manish@7848820049 call pooja@9886112704

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Alorica hiring , Salary 34k Take Home ,