Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Position Overview We are seeking a Service Assurance Analyst to join our high-performing Service Assurance team. This role is crucial to maintaining the efficiency and effectiveness of our repair center operations. The Analyst will be responsible for reviewing ticket histories, identifying recurring issues, analyzing data, and delivering insights that drive continuous improvement and support the AireSpring Advantage. The ideal candidate will have a strong background in telecom network architecture, protocols, hardware and software, along with proven analytical capabilities and proficiency in Microsoft Office tools. This position is ideal for someone who thrives in a data-driven, fast-paced environment and is passionate about improving operational performance. Key Responsibilities Collaborate with internal teams and external partners to investigate and resolve complex telecom issues and chronic troubles. Analyze ticket histories to identify recurring patterns and chronic problems; develop reports and insights to improve network performance. Develop and deliver Root Cause Analysis (RCA) reports with actionable recommendations to prevent repeat issues. Generate and maintain internal reports, including performance metrics, KPIs, and team-level dashboards. Deliver monthly executive reports showcasing Service Assurance performance against KPI objectives. Use tools such as Excel Pivot Tables and data visualization to support operational decisions. Mentor and provide feedback to team members on best practices in telecom operations and troubleshooting. Stay informed on emerging telecom technologies and evolving industry standards. Support and help implement new telecom projects and continuous improvement initiatives. Coordinate with Tier 1, Tier 2, and Firewall teams to ensure optimal scheduling and shift coverage. Manage headcount forecasting and staffing levels to ensure adequate coverage across all Service Assurance functions. Qualifications Bachelor’s degree in Information Technology, Project Management, or a related field — or equivalent professional experience. Proven experience in a telecom analyst or similar operational support role. Strong analytical and critical thinking skills with a data-driven approach. Proficiency in Microsoft Office, especially Excel (Pivot Tables, Charts, etc.). Solid understanding of telecom infrastructure, network protocols, transport methods, and troubleshooting tools. Excellent written and verbal communication skills. Strong attention to detail, time management, and organizational skills. Ability to work both independently and collaboratively in a team-oriented environment. SOC 2 Compliance This role plays a key part in upholding AireSpring’s commitment to data security and operational integrity. As part of the Service Assurance team, the Analyst will be expected to adhere to all SOC 2 Trust Services Criteria , particularly around security, availability, and confidentiality. Responsibilities include maintaining proper documentation, ensuring data is handled in a secure and compliant manner, and supporting audits and reviews as needed. Maintaining SOC 2 compliance is a shared responsibility, and this position is critical to meeting those standards in our operations and reporting practices. Additional Information Show more Show less

Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description RESPONSIBILITIES INCLUDE: Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues. Engage and troubleshoot with vendors on hardware and software related issues. Manage customer trouble tickets through our ticketing system. Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues Provide detailed and timely ticket updates Experience with network monitoring tools and systems is a plus . Experience with SD-WAN technologies (Velo) is a plus Work in a 24*7*365 shift operation environment to provide an exceptional customer experience Router (Cisco, Adtran, Juniper) experience General knowledge of Firewalls, Fortinet and Meraki Qualifications Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience. 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues). Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools. Working knowledge of Cisco, Juniper, and Adtran routers. Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.) Prior experience with Broadband, Fiber & Wireless repair Basic experience with network topology Understanding of Originating and Terminating Call Flows Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence. Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol). Testing & troubleshooting CLEC and ILEC network LAN/WAN, router, and firewall technologies knowledge Familiar with loopback testing Experience with SD-WAN design and troubleshooting Working knowledge of Traditional TDM networks Additional Information

Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description RESPONSIBILITIES INCLUDE: Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues. Engage and troubleshoot with vendors on hardware and software related issues. Manage customer trouble tickets through our ticketing system. Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues Provide detailed and timely ticket updates Experience with network monitoring tools and systems is a plus . Experience with SD-WAN technologies (Velo) is a plus Work in a 24*7*365 shift operation environment to provide an exceptional customer experience Router (Cisco, Adtran, Juniper) experience General knowledge of Firewalls, Fortinet and Meraki Qualifications Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience. 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues). Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools. Working knowledge of Cisco, Juniper, and Adtran routers. Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.) Prior experience with Broadband, Fiber & Wireless repair Basic experience with network topology Understanding of Originating and Terminating Call Flows Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence. Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol). Testing & troubleshooting CLEC and ILEC network LAN/WAN, router, and firewall technologies knowledge Familiar with loopback testing Experience with SD-WAN design and troubleshooting Working knowledge of Traditional TDM networks Additional Information

Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Role: Financial Reporting Manager Job Location: Full remote Timing: Evening shift which starts 6/7 pm IST to 2/3 am Role type : Independent Contract with no end date (perpetual until either party gives notice to end the contract) Key Responsibilities: Financial Reporting and Analysis Manage the preparation and delivery of accurate monthly, quarterly, and annual financial statements. Provide in-depth analysis and insights into financial results, including variance analysis and key performance metrics. Key Performance Info (KPIs). Data Integrity, Management and SQL Analysis (Financial, Operational) Use SQL to extract, analyze, and interpret financial data Develop and maintain SQL queries to streamline reporting processes and enhance data accuracy. Work with IT and other departments to improve data accessibility and support data integrity. Projects including license management, feature pricing matrix, cost accounting mapping. e continue flow of revenue and cost matching. This includes understanding of billing and collection system (SQL, Riverrock), taxation (Vertex, Suretax, TaxJar), vendor data extraction and analysis (converting data into SQL, Pivot). Advanced Excel Analytics Leverage advanced Excel skills, including complex formulas, pivot tables, to perform detailed financial analysis. Build, maintain, and optimize financial models to support forecasting and budgeting. Automate repetitive reporting tasks using Excel Power Query, and other tools. Business Partnering and Cross-functional Collaboration Provide support/work parallel with revenue assurance function to support data validations of billing close / review credits to customers. Serve as a liaison between finance and other departments to support strategic initiatives and decision-making processes. Process Improvement and Controls Continuously improve financial reporting processes by implementing best practices and identifying automation opportunities. Maintain and strengthen internal controls over financial reporting. Lead or assist in special projects as needed to support the finance department and business objectives. Special Projects from management Review, audit or provide solutions on task assigned related to any issue or reporting Be creative enough to produce original reports and have the ability to develop reports / analysis from scratch. Qualifications Must Have: Respectful approach to get information for other departments. 5+ years of experience in financial reporting, a CPA or CA preferable. 3+ years of experience in SQL data extraction. While expert level is not needed, the understanding of a data dictionary (JOIN clauses) is recommended. Experience in the a) subscription MRC technology, b) telecommunications; Experience in USA/Canada regulatory and taxation. Experience with Microsoft Office, including Word, Excel, Access, and PowerPoint Knowledge of research methods and concepts Ability to work independently to regular cycles. Importantly, that must translate numbers into written reports or oral communications. Education: CA, CPA or MBA (with strong accounting and reporting experience) Experience level: 5-8 years Schedule: Monday to Friday Evening/Night Shift (Indian Time Zone) , Day shift (pacific time zone) Location: Remote Additional Information Apply only if you ok with these mandatory requirements: 1) Evening/night shift 2) The employment will be in a nature of contract role (Independent Contractor) without any end date in contract since you will work independently without being in US payroll.

Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Role: Financial Reporting Manager Job Location: Full remote Timing: Evening shift which starts 6/7 pm IST to 2/3 am Role type: Independent Contract with no end date (perpetual until either party gives notice to end the contract) Key Responsibilities: Financial Reporting and Analysis Manage the preparation and delivery of accurate monthly, quarterly, and annual financial statements. Provide in-depth analysis and insights into financial results, including variance analysis and key performance metrics. Key Performance Info (KPIs). Data Integrity, Management and SQL Analysis (Financial, Operational) Use SQL to extract, analyze, and interpret financial data Develop and maintain SQL queries to streamline reporting processes and enhance data accuracy. Work with IT and other departments to improve data accessibility and support data integrity. Projects including license management, feature pricing matrix, cost accounting mapping. e continue flow of revenue and cost matching. This includes understanding of billing and collection system (SQL, Riverrock), taxation (Vertex, Suretax, TaxJar), vendor data extraction and analysis (converting data into SQL, Pivot). Advanced Excel Analytics Leverage advanced Excel skills, including complex formulas, pivot tables, to perform detailed financial analysis. Build, maintain, and optimize financial models to support forecasting and budgeting. Automate repetitive reporting tasks using Excel Power Query, and other tools. Business Partnering and Cross-functional Collaboration Provide support/work parallel with revenue assurance function to support data validations of billing close / review credits to customers. Serve as a liaison between finance and other departments to support strategic initiatives and decision-making processes. Process Improvement and Controls Continuously improve financial reporting processes by implementing best practices and identifying automation opportunities. Maintain and strengthen internal controls over financial reporting. Lead or assist in special projects as needed to support the finance department and business objectives. Special Projects from management Review, audit or provide solutions on task assigned related to any issue or reporting Be creative enough to produce original reports and have the ability to develop reports / analysis from scratch. Qualifications Must Have: Respectful approach to get information for other departments. 5+ years of experience in financial reporting, a CPA or CA preferable. 3+ years of experience in SQL data extraction. While expert level is not needed, the understanding of a data dictionary (JOIN clauses) is recommended. Experience in the a) subscription MRC technology, b) telecommunications; Experience in USA/Canada regulatory and taxation. Experience with Microsoft Office, including Word, Excel, Access, and PowerPoint Knowledge of research methods and concepts Ability to work independently to regular cycles. Importantly, that must translate numbers into written reports or oral communications. Education: CA, CPA or MBA (with strong accounting and reporting experience) Experience level: 5-8 years Schedule: Monday to Friday Evening/Night Shift (Indian Time Zone), Day shift (pacific time zone) Location: Remote Additional Information Apply only if you ok with these mandatory requirements: 1) Evening/night shift 2) The employment will be in a nature of contract role (Independent Contractor) without any end date in contract since you will work independently without being in US payroll.

Job Description: AireSpring, a renowned provider of Cloud Communications, Managed Connectivity, and Managed Security, is seeking a Financial Reporting Manager to join their team in a full remote position. As the Financial Reporting Manager, you will play a crucial role in managing the preparation and delivery of accurate financial statements on a monthly, quarterly, and annual basis. Your responsibilities will include providing in-depth analysis and insights into financial results, utilizing SQL for data extraction, analysis, and interpretation, and developing and maintaining SQL queries to streamline reporting processes. Key Responsibilities: - Financial Reporting and Analysis: Ensure the accuracy of financial statements and provide detailed analysis and insights into financial results, including variance analysis and key performance metrics. - Data Integrity, Management, and SQL Analysis: Utilize SQL to extract, analyze, and interpret financial data, develop and maintain SQL queries for reporting processes, and collaborate with IT and other departments to enhance data accuracy and accessibility. - Advanced Excel Analytics: Leverage advanced Excel skills for financial analysis, including complex formulas, pivot tables, and financial modeling to support forecasting and budgeting. - Business Partnering and Cross-functional Collaboration: Collaborate with revenue assurance function to validate billing data, act as a liaison between finance and other departments, and support strategic initiatives and decision-making processes. - Process Improvement and Controls: Implement best practices for financial reporting processes, identify automation opportunities, and maintain internal controls over financial reporting. - Special Projects: Lead or assist in special projects assigned by management, including reviewing, auditing, and providing solutions for various tasks. Qualifications: Must Have: - 5+ years of financial reporting experience, CPA or CA certification preferred. - 3+ years of experience in SQL data extraction. - Experience in subscription MRC technology, telecommunications, and USA/Canada regulatory and taxation. - Proficiency in Microsoft Office applications and strong research skills. - Ability to work independently and effectively communicate financial data. Education: - CA, CPA, or MBA with a strong accounting and reporting background. Experience Level: - 5-8 years Schedule: - Monday to Friday, Evening/Night Shift (Indian Time Zone), Day shift (Pacific Time Zone) Location: - Remote AireSpring offers an exciting opportunity for a skilled Financial Reporting Manager to contribute to their dynamic team and play a key role in financial reporting and analysis. Join us in our mission to help clients connect and communicate easily while delivering outstanding service and support. Apply now to be a part of our award-winning team and make a difference in the world of Cloud Communications and Managed Connectivity.,