After Sales Support Job

About the job:

Key responsibilities:

1. Coordinate the onboarding process of new franchise partners and ensure timely machine installations. 2. Act as the primary point of contact for daily issue resolution and operational queries. 3. Build and maintain strong relationships with franchise partners, ensuring satisfaction and timely support. 4. Track, document, and resolve technical or operational issues by coordinating with internal teams. 5. Ensure smooth communication between franchisees and the Daalchini operations/support teams. 6. Assist in training franchise partners on software, operations, and customer handling. 7. Provide feedback and insights to improve franchise support processes.

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary:

₹ 2,00,000 - 2,50,000 /year

Experience:

1 year(s)

Deadline:

2025-07-23 23:59:59

Skills required:

MS-Excel and Effective Communication

Other Requirements:

1. Bachelor’s degree in any discipline.

2. 1–3 years of experience in after-sales/service coordination, operations, or customer support.

3. Freshers with good communication and interpersonal skills are welcome to apply.

4. Strong understanding of local territory and language (Hindi/English required; regional language is a plus).

5. Excellent communication, problem-solving, and relationship management skills.

6. Prior experience in the vending machine industry, FMCG, or consumer products is a plus

7. Based in or willing to relocate to Noida.

8. Energetic, organized, and customer-oriented with a can-do attitude.

About Company:

Daalchini is a physical marketplace for traditional Indian home-cooked food, provided by a network of home-based cooks/tiffin services, through the Internet of Things (IoT-based vending machines called DaalchiniHut).