As a part of the End User Support team, you will play a crucial role in delivering a positive user experience to enterprise users as they interact with technology within their organization. Your strong English speaking and written skills will be essential in helping users improve productivity and adapting to new technology enhancements. Your primary responsibilities will include providing technical resolutions to users, analyzing data to identify improvement areas, and driving improvement plans in collaboration with delivery teams. You will be tasked with creating knowledge content for technicians to resolve issues efficiently, developing user guides to empower users to troubleshoot on their own, and supporting service desk delivery teams. Additionally, you will prepare presentations for various audiences, provide inputs for automation utilities, and test automations before deployment. Your role will also involve learning about ITSM tools, recommending new feature adoptions, and working on data analysis reports and project tracking using Excel. Participating in client meetings, staying updated on industry best practices, researching end user support initiatives, and proposing suitable solutions for customers will be integral to your role. You will also be involved in executing or coordinating automation processes, building workflows in ITSM, enabling virtual assistants, designing self-service portals, and creating request catalogues for efficient service request fulfillment. We are looking for candidates with effective communication skills, both oral and written, who are graduates with a passion for delivering exceptional end user support. Join us in this dynamic role where you can contribute to enhancing user experiences and driving technological advancements within the organization.,

As a candidate for this role, you should possess a total experience of 3-8 years and have a strong understanding of Salesforce development. Your responsibilities will include: - Demonstrating proficient knowledge of Apex, SOQL, and SOSL to develop custom solutions. - Utilizing asynchronous Apex for integrations, employing Batchable, Queueable, and Schedulable interfaces. - Adhering to Salesforce Governor Limits and implementing best practices in Apex programming. - Writing custom REST web services and SOAP services to enhance system functionality. - Familiarity with various Salesforce standard APIs and their utilization in integration tools like Mulesoft and Informatica. - Experience in developing Lightning Web Components (LWC) using Lightning base components and SLDS for styling. - Comprehensive understanding of Salesforce object-level and field-level security, and record sharing security model. - Creation of custom User Interfaces, including Visualforce pages, Aura Components, and Lightning Web Components. - Integration of Salesforce with other systems using Salesforce APIs. - Developing Apex classes and triggers, Visualforce pages based on specific business requirements. - Collaborating with Salesforce Administrators to validate business requirements and ensure considerations such as security, scalability, and limits are met. - Adhering to Salesforce best practices, maintaining code documentation, and writing/maintaining test classes for all custom development. Your expertise in Salesforce development and integration will play a crucial role in extending Salesforce to meet the organization's business requirements effectively.,