- 2+ years of program or project management experience - Knowledge of Lean principles and DMAIC methodology - Experience in MS Excel and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience working in an Operations environment, driving improvements that have resulted in measurable business impact - Good oral and written communication skills At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We are seeking a Program Manager for our Repeat Contact Management Program. This role will be part of our Amazon Registration & Compliance (R&C) organization. The R&C organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. As a program manager for GAP team, you will work with Global Process Owners (GPOs), Program Team, Business Analytics, Ops Functional Leads & Leads for different RCO support functions to drive improvement projects focused on decision quality, customer experience, resource planning, tools and process efficiency and alignment. The ideal candidate has experience in leading large-scale projects/programs from initiation through delivery in an operations’ organization/role. Key job responsibilities • Identification, execution & delivery of programs & projects targeted on designing and/or improving operational processes related to Global Advisor Program (GAP) to deliver great customer experience and operational goals (quality, cost, waste reduction, productivity). • Drive speed, quality, and simplification throughout by eliminating rework loops, reducing and automating manual work/ hand-offs, identifying and implementing best practices across the business, and minimizing process variance through standardization and automation. • Implementation into our RCO Global Advisor team of incoming new initiatives and program, including rolling out of investigations tools and systems to our RCO advisor population. • Support RCO Program Owners, Functional Ops Leaders, Business Stakeholders, Finance for project execution and control post implementation. • Implementation and execution of governance of the GAP Program including process, tools, audit, inspection, mechanisms. • Effective execution of the Change Management related to GAP process from a program perspective, ensuring that changes are understood and adopted by the user community (primary group: RCO advisors). • Providing support for month and quarter end reviews. Advanced degree (Technical or MBA) Six Sigma Green Belt or Lean Certification. Skilled in ML and Python Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

* Written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response * Should be a graduate to apply for this role * Written and verbal communication skills, specifically the ability to draw inferences from multiple information sources and aptly articulate in the form of a conclusion Suspicious Activity Monitoring Suspicious Activity Monitoring (SAM) enables Amazon businesses to mitigate the regulatory and legal risk of money laundering and terrorist financing. SAM success is measured in identifying suspicious activity and reporting the same to regulators in a timely manner to keep perpetrators off our platform and meet regulatory obligations About the Role - Sr. Risk Analyst The role encompasses handling multiple payment products investigating buyer and seller transactions involving data mining and analyzing, deep diving on the facts and information obtained through internal and external tools, make decisions basis the analysis applying analytical skills followed by detailed conclusion write up on the findings and observations. The candidate is a motivated self-starter that can work independently in ambiguous environment with limited supervision. The candidate must be adaptable, who can quickly absorb the nuances of Amazon's varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should possess analytical ability in decision making and effective written communication. In addition, Sr. Analysts are expected to contribute to the process through ideas, participation in process Kaizen’s to drive operational excellence, support the team in scaling up on metrics and assist in train and mentor new hires. Key job responsibilities The role encompasses handling multiple payment products investigating buyer and seller transactions involving data mining and analyzing, deep diving on data and information obtained through internal and external tools, making high-judgement decisions based on the analysis and applying critical thinking to form a well-informed hypothesis/recommendation, which is presented through a detailed yet concise conclusion write-up on the findings and observations. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should demonstrate high analytical ability in high-judgement decision-making and good written communication. In addition, Sr. Analysts are expected to contribute to the process through ideas, participation in process Kaizen’s to drive operational excellence, support the team in scaling up on metrics and assist in train and mentor new hires. 1+ years of Working knowledge of Anti-Money Laundering (AML) laws and regulations, Bank Secrecy Act (BSA) and OFAC regulations Has working knowledge on Payment Systems Awareness of SAR/STR filings Proficient in MS Office applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience defining requirements and using data and metrics to draw business insights - 2+ years of tax, finance or a related analytical field experience - Bachelor's degree in Computer Science, Information Technology, or a related field - Proficiency in automation using Python - Excellent oral and written communication skills - Experience with SQL, ETL processes, or data transformation Candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be serving the customer. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment. Responsibilities Include Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. About the team About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the team: The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Experience with scripting and automation tools Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions Understanding of cloud services and systems integration Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience defining requirements and using data and metrics to draw business insights - 2+ years of tax, finance or a related analytical field experience - Bachelor's degree in Computer Science, Information Technology, or a related field - Proficiency in automation using Python - Excellent oral and written communication skills - Experience with SQL, ETL processes, or data transformation Candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be serving the customer. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment. Responsibilities Include Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. About the team About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the team: The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Experience with scripting and automation tools Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions Understanding of cloud services and systems integration Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 6+ years of digital advertising and client facing roles with a focus on data analysis experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers - Experience influencing internal and external stakeholders About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Team Manager, Account Management As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Responsibilities Include · Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. · Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers · Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. · Manage end to end goal setting for team to align with organizational goals. · Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. · Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. · Leads recruiting and hiring efforts across direct team and broader organization. · Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. · Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. Key job responsibilities Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. Manage end to end goal setting for team to align with organizational goals. · Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. · Leads recruiting and hiring efforts across direct team and broader organization. · Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers. · Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate. others 3+ years of mentoring, leading and coaching experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of professional non-internship marketing experience - Experience in a marketing role - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - - Excellent written and verbal communication skills - -Prior experience in handling online store/marketing channels - -Bias for action and ability to prioritize - -Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities - -Ability to use hard data and metrics to make and support decisions - -Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment - -Capability to meet our technical requirements, which include Excel, and the ability to learn XML basics and our in-house tools, quickly - -An understanding of and passion for e-commerce Are you customer centric, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our Marketing team and help define the course of the Amazon business. Amazon's vision is to enable customers globally to find, discover, and buy anything online. Amazon.com operates along with its affiliate websites, across the globe, delighting millions of customers every day. We are looking for a smart, metrics and results-oriented Associate Marketing Manager who will be instrumental in improving customer experience and growing our business. The Associate Marketing Manager will be responsible for ensuring the best customer/merchant experience in one or more product line(s). He/she will plan, coordinate, and create emails and pages across the site; create and analyze metrics dashboards following traffic, click through, conversion, adoption and other web metrics. He/she will report on performance and action plans to the management team, will propose, plan and execute new features and projects, partner with business and technical teams to achieve goals. He/she will help to drive feature launches and site improvements to completion by coordinating with project managers, developers, designers, and peers across the organization. Key job responsibilities - Handling design, tracking, merchandising and owning end to end responsibility for campaigns/initiatives. - Tracking and analyzing customer needs based on customer behavior including searching, browsing and purchasing - Formulating and executing the marketing plans. This includes on-site initiatives, on-ground initiatives, email and outbound programs, GTM for launches, cross-category placements, developing and executing Amazon site wide events etc. - Designing and executing successful online customer experiences - Identifying problems and opportunities and responding accordingly, engaging cross functional teams where necessary - Developing and managing SEO initiatives, new traffic-driving content strategies - Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization - Developing, testing and analyzing new tactics to increase conversion rates and sharing them within the organization Experience in e-commerce, retail or advertising - -Prior expertise in developing content and copy - -Prior expertise in handling on-site merchandising tools - - Relevant experience in retail, marketing or communications - - MBA is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.