Tcs Mumbai Hiring For Exit Interview

Exit Interview

6 to 8 years

Mumbai

Kindly refer to the end of the post

guha.suman@tcs.com

#Exit Interview_Mumbai

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https

  ://ibegin.tcs.com/iBegin/

• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from

  EP2025XXXX

  .
• Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts

Overview:

Exit Interview Specialist is responsible for managing the Exit process of employees, conducting structured interviews, gathering feedback, providing insights to improve retention and workplace culture. It requires high level of efficiency, effectives and focus on employee data. The specialist will manage the group mailbox and SharePoint for the incoming requests and update the respective tool with employee response.

Knowledge and Experience

• Working Experience of 6-8 years for Exit Interview process.
• Should have knowledge and understanding of the Exit Interview Call handling.
• Strong communication and listening skills are mandatory for this role.
• Schedule and conduct Exit Interview with the departing employees.
• Working and managing Group mailbox and SharePoint is must.
• Maintain confidentiality and ensure objective, unbiased discussion.
• Liaison with Ethics and compliance team on ethics related concerns.
• Writing emails and providing clarification to the employees.
• Collaborating with stakeholders for any exceptional/new scenario.
• Preparing and publishing weekly and monthly reports of all transaction processed.
• Understand the concept of SLAs and adherence to it.
• Able to handle work as an individual contributor om this role and at the same time be a team player.
• Experience in handling pilot transition/knowledge transfer exposure will be a good value diligence and have good organizational skills

Should have the ability to present date in a logical manner and client facing exposure in a must.