100 Salesforce Architect Jobs - Page 4

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Location: Bangalore, Gurgaon & Mumbai Desired Technical Experience Minimum 10 years of experience in architecture design and implementation of enterprise software solutions. Of that at least 5-6 years of experience in designing and delivering complex, high volume, enterprise wide solution on Salesforce. Deep knowledge and expertise across the solution set of salesforce Sales, Service, Marketing and AI. Strong knowledge of the Salesforce platform – force.com, Apex, LWC, Integrations. Has directly contributed to large project wins by leading the presales effort and interaction with clients. Successful deliveries of large, complex salesforce programs spanning multiple solutions, integration and deployments. Creation of IP, Solution accelerators and other innovative solutions on Salesforce that’s helped win business or successfully deliver projects.

Job description Bachelors Degree in Computer Science, Business or a related field 8+ years of experience in a hands-on technical leadership position Some Vlocity experience or Vlocity certification(s) 5+ years Salesforce development experience 3+ years' experience of working on deployment teams, ideally using Agile development techniques. 1+ years Vlocity architecture experience Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a technical presentation. Business operations and process experience in Insurance Sector Must be able to direct and drive development team 3+ Agile Methodology / SCRUM Framework Salesforce advanced administrator, advanced developer, or technical architect certifications highly preferred One or more current Salesforce.com certifications (developer, administrator, sales/service, TA, etc) Had to spent atleast a year as Technical Architect in different projects. Vlocity Platform Developer/Consultant certification Vlocity CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Vlocity OM certification and Vlocity Certified Industry Developer II are highly preferred.

Salesforce Architect Location: Remote Experience: 10+ Years (Preferred) Share qualified profiles to: b.simran@ekloudservices.com We're hiring a Salesforce Architect with strong technical expertise and leadership capabilities to join a high-impact project. If you have strong bench talent or available consultants, lets connect! Key Responsibilities & Must-Have Skills: Understand clients business/technical requirements and define architecture solutions Expert in Salesforce Service Cloud, Apex, LWC, and API integrations (REST/SOAP) Strong in record types, page layouts, sharing rules, and permission sets Experience in deployment lifecycle (Pull Requests, Code Reviews, CI/CD) Hands-on with Salesforce DevOps and Agile Scrum practices Strong communication and problem-solving skills Knowledge of Experience Cloud is a big plus! Role demands ownership, independence, and technical excellence Immediate interviews | Quick onboarding Let’s connect! Drop profiles at b.simran@ekloudservices.com

Position: Salesforce Architect and Senior Salesforce Developer Location: Hyderabad, India Company: Keylent - One of the Fastest Growing Companies in the Philadelphia Area About Us: Keylent is a dynamic and rapidly growing company based out of Philadelphia, with an offshore development center in Hyderabad. Our team thrives on delivering top-notch solutions and fostering a collaborative and innovative work environment. Position Overview: We are seeking a highly skilled Salesforce Architect or a Senior Salesforce Developer with architectural experience to join our Hyderabad team. For over six years, we are successfully supporting this project by implementing and optimizing various Salesforce modules, including Sales Cloud, Service Cloud, Marketing Cloud, Datorama, Social Cloud, and more. Our long-term association with our clients reflects the stability and reliability of our projects. Join us to be a part of a thriving environment where you can grow both technically and professionally. The ideal candidate will be technically proficient in Salesforce development and have hands-on coding experience . If you are a strong developer aspiring to be an architect, we encourage you to apply . This role offers a unique opportunity to work on challenging projects, collaborate with business stakeholders, and contribute to our clients' success. Key Responsibilities: Development & Customization: Develop and customize Salesforce applications and integrations using Apex, Visualforce, and Lightning frameworks. Requirements Gathering: Collaborate with business stakeholders to gather requirements and provide expert guidance on Salesforce best practices. Solution Design: Design and implement scalable and efficient solutions to meet business requirements. Issue Resolution: Debug and resolve defects and performance issues. Code Quality: Participate in code reviews and provide feedback to the development team. Data Management: Handle data migrations and integrations with external systems. Testing & Support: Conduct system testing and support user acceptance testing activities. Continuous Learning: Stay up to date with the latest Salesforce trends, features, and functionalities. Mentorship: Mentor and provide guidance to junior developers in the team. Code Maintenance: Ensure the code quality and maintainability of Salesforce applications. Qualifications: Educational Background: Bachelor's degree in Computer Science or a related field. Experience: 8+ years of overall experience in software development. Minimum of 5+ years of hands-on experience in Salesforce development. Technical Skills: Strong proficiency in Apex, Visualforce, Lightning Web Components, and JavaScript and architect. Experience with Salesforce Service Cloud, Sales Cloud, and Community Cloud. Knowledge of integration patterns and best practices using REST and SOAP web services. Familiarity with version control systems and deployment tools. Additional Skills: Experience in creating a build plan is a significant advantage. Proven ability to design, develop, and implement complex Salesforce solutions. Excellent problem-solving and analytical skills. Strong understanding of Salesforce configuration and customization capabilities. Experience with Agile development methodologies. Soft Skills: Excellent communication and collaboration skills. Ability to work effectively in a fast-paced and dynamic environment. Certifications: Salesforce certifications are a big plus. Salesforce Certified System Architect (CSA) certification is a big plus Professional Growth: Work on diverse and challenging Salesforce projects that enhance your technical and professional skills. Collaborative Environment: Be part of a supportive and innovative team that values collaboration and knowledge sharing. Career Advancement: Opportunities for career progression and professional development. Work-Life Balance: Enjoy a healthy work-life balance with flexible working hours. Location: Experience the vibrant city of Hyderabad, known for its rich culture, modern infrastructure, and thriving tech community. Hyderabad - The Perfect Place to Grow Your Career: Hyderabad is a bustling tech hub with a perfect blend of tradition and modernity. The city offers excellent career opportunities, a vibrant cultural scene, and a high quality of life. Whether you are a foodie, a history buff, or an adventure enthusiast, Hyderabad has something for everyone. Join us in this dynamic city and take your career to new heights!

Key Responsibilities: Architecture & Design Lead the end-to-end architecture and design of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. Define best practices and standards for development, integration, and security. Architect scalable, high-performance technical solutions based on Salesforce platform best practices. Evaluate and select appropriate Salesforce features, tools, and integrations to meet business requirements. Technical Leadership Serve as the go-to technical expert on Salesforce and related ecosystem technologies. Provide technical leadership to developers, admins, and business analysts. Conduct technical design reviews, code reviews, and solution assessments. Solution Development & Integration Design and oversee integration strategies between Salesforce and external systems using APIs, middleware, and custom interfaces. Ensure proper data modeling, migration strategy, and governance across Salesforce orgs. Manage deployment and release planning using DevOps tools (e.g., Git, Copado, Gearset, Jenkins). Stakeholder Engagement Collaborate with business stakeholders to translate functional requirements into technical solutions. Communicate complex technical solutions in business-friendly language to executives and stakeholders. Partner with internal and external teams to drive digital transformation initiatives. Governance & Quality Ensure compliance with data security, privacy, and regulatory requirements. Establish governance frameworks for configuration, customization, and code standards. Required Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field. 7+ years of hands-on Salesforce experience including configuration, customization, and integration. 3+ years in an architectural leadership role within large-scale Salesforce implementations. Deep expertise in Salesforce core clouds (Sales, Service, Experience) and advanced features (Flows, Apex, LWC, SOQL, etc.). Proven experience designing and implementing complex Salesforce integrations using REST/SOAP APIs and middleware (e.g., MuleSoft, Dell Boomi, Informatica). Experience with CI/CD, DevOps tools, and version control systems. Familiarity with enterprise architecture frameworks (e.g., TOGAF, Zachman).

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : Regular 15-year full time education Key Responsibilities : Perform Code Review and Code Optimization on APEX Can create technical design from Functional design/Requirement Able troubleshoot with debugging skills Perform Impact analysis Must perform configuration and customization Technical Experience : Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model Must Technically skilled in configuration and customization Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class etc Must have Hands on Deployment experience Professional Attributes: Good communication skills Ability to work with multiple stake holders onshore and offshore Educational Qualification : Regular 15-year full time education

Salesforce Architect with 10 +years of experience and experience in Financial Service cloud 10+ years Good exposure on Lightning Experience, Lightning app builder, Lightning component framework, Aura framework, LWC. Good exposure on core apex, triggers, flows, & Integrations (REST/SOAP), etc. Experience in data migration using Import wizard, Apex Data Loader. Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity. Gather requirements, design, code, debug, analyze performance, package to the clients Force.com organization. Collaborate and interact with stakeholders to establish-client business needs and develop the code. Experience in application development and integration using different design patterns Functional understanding of different cloud products like Sales, Service, Community, etc Ability to be highly productive, both working independently and in close collaboration within a team environment. PD1, PD2 , Application, System, Visibility Architect Certification is must

Lead Salesforce development projects from discovery to deployment with a focus on Data Cloud (CDP) and cross-cloud architecture. Design scalable, high-performance solutions involving Sales Cloud, Service Cloud, Marketing Cloud and Data Cloud. Required Candidate profile Experience leading end-to-end Salesforce development projects (discovery, design, development, deployment). Conducts code reviews, performance optimizations

About the Role A global enterprise cloud solutions provider is seeking a Salesforce Architect to lead the design and implementation of scalable, secure, and high-performance Salesforce solutions. The ideal candidate will drive architecture strategy while aligning with key business objectives, collaborating with cross-functional teams and ensuring technical excellence throughout the Salesforce ecosystem. Key Responsibilities Architect and design secure, scalable Salesforce solutions aligned with business and technical requirements. Define data models, object relationships, and system integrations with external platforms. Provide technical leadership and architectural direction to Salesforce teams. Oversee development using Apex, LWC, Flows, and APIs. Lead platform integrations with REST/SOAP APIs, MuleSoft, and event-driven architectures. Drive compliance, governance, and performance optimization across Salesforce instances. Job Requirements Bachelors/Masters degree in Computer Science, Engineering, or related field. 10+ years of experience in Salesforce development, architecture, and administration. Expertise in Sales Cloud, Service Cloud, Experience Cloud, and the Salesforce Platform. Proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and integration best practices. Experience with CI/CD pipelines, DevOps tools, and Agile environments. Strong knowledge of data modeling, security, and compliance within Salesforce. Nice to Have Salesforce Architect Certifications (Technical, System, or Application Architect). Experience with Marketing Cloud, CPQ, Field Service, or Einstein AI. Familiarity with cloud platform integrations: AWS, Azure, or GCP. Experience in leading enterprise-scale Salesforce transformations. Primary Skills: Salesforce Architecture, Apex, LWC, SOQL/SOSL, Flows, Salesforce Integration, DevOps, CI/CD, Agile Secondary Skills: MuleSoft, Marketing Cloud, CPQ, Field Service, Einstein AI, AWS, Azure, GCP Location : - Remote

Type: Remote | Contract (6 months to 1 year) Contact: Share your resume with Current CTC, Expected CTC, Location (Remote), and Notice Period at 9032956160 / About the Role A global enterprise cloud solutions provider is seeking a Salesforce Architect to lead the design and implementation of scalable, secure, and high-performance Salesforce solutions. The ideal candidate will drive architecture strategy while aligning with key business objectives, collaborating with cross-functional teams and ensuring technical excellence throughout the Salesforce ecosystem. Key Responsibilities Architect and design secure, scalable Salesforce solutions aligned with business and technical requirements. Define data models, object relationships, and system integrations with external platforms. Provide technical leadership and architectural direction to Salesforce teams. Oversee development using Apex, LWC, Flows, and APIs. Lead platform integrations with REST/SOAP APIs, MuleSoft, and event-driven architectures. Drive compliance, governance, and performance optimization across Salesforce instances. Job Requirements Bachelors/Masters degree in Computer Science, Engineering, or related field. 10+ years of experience in Salesforce development, architecture, and administration. Expertise in Sales Cloud, Service Cloud, Experience Cloud, and the Salesforce Platform. Proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and integration best practices. Experience with CI/CD pipelines, DevOps tools, and Agile environments. Strong knowledge of data modeling, security, and compliance within Salesforce. Nice to Have Salesforce Architect Certifications (Technical, System, or Application Architect). Experience with Marketing Cloud, CPQ, Field Service, or Einstein AI. Familiarity with cloud platform integrations: AWS, Azure, or GCP. Experience in leading enterprise-scale Salesforce transformations. Primary Skills: Salesforce Architecture, Apex, LWC, SOQL/SOSL, Flows, Salesforce Integration, DevOps, CI/CD, Agile Secondary Skills: MuleSoft, Marketing Cloud, CPQ, Field Service, Einstein AI, AWS, Azure, GCP Location- remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad, Mumbai,Hyderabad

We are seeking a highly skilled Salesforce Architect to design, implement, and optimize scalable, secure, and high-performance Salesforce solutions. You will work closely with stakeholders to align technology with business objectives, provide architectural leadership, and ensure best practices across development, integration, and security. Key Responsibilities: Design and define end-to-end Salesforce architecture across Sales, Service, and other Salesforce Clouds. Develop data models, security frameworks, and integration strategies for enterprise-scale implementations. Lead solution design, code reviews, and performance tuning to ensure optimized delivery. Collaborate with business stakeholders, product owners, and development teams. Mentor developers and provide technical leadership across Salesforce projects. Ensure compliance with Salesforce roadmap, best practices, and enterprise architecture standards . Required Skills & Experience 8+ years in IT, with 5+ years dedicated to Salesforce architecture . Strong experience with Sales Cloud and Service Cloud . Hands-on expertise in Apex, LWC, SOQL, and Salesforce platform capabilities . Proven experience with REST/SOAP APIs, MuleSoft, or other integration tools . Exposure to DevOps tools such as Gearset, Copado, Jenkins, and CI/CD pipelines. Strong knowledge of Salesforce security, sharing rules, and governor limits . Certifications (Mandatory) Salesforce Platform Developer I & II Salesforce Application Architect and/or System Architect Nice-to-Have (Preferred Skills) Salesforce Certified Technical Architect (CTA) . Experience with Industry Clouds FSL, FSC, Health Cloud. Exposure to Marketing Cloud, Commerce Cloud, Tableau CRM . Knowledge of Heroku, AWS, or hybrid cloud environments .

Role Summary: As a Salesforce Architect, you will play a pivotal role in designing and delivering comprehensive Salesforce solutions that align with our clients' business objectives. You will be responsible for shaping the technical architecture of Salesforce implementations, ensuring they are scalable, secure, and optimized for performance. This role requires a strategic thinker who can translate complex business requirements into practical and innovative Salesforce solutions while providing leadership and guidance to the development teams. You will be an ideal fit if: You have a proven track record in Salesforce architecture and solution design. You possess in-depth expertise across Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and others. You have a solid understanding of CRM processes and the ability to tailor Salesforce solutions to meet diverse business needs. You excel at transforming complex business requirements into scalable, high-performance Salesforce solutions. You are experienced in leading, mentoring, and collaborating with development teams to achieve project success. You are passionate about the latest Salesforce technologies and committed to continuous learning. Key Responsibilities: Solution Design: Lead the end-to-end design of complex Salesforce solutions that align with business objectives, technical requirements, and scalability. Architect solutions that leverage core Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, etc.) and integrate with third-party systems. Technical Leadership : Provide expert-level guidance and mentorship to development teams, ensuring adherence to best practices, design patterns, and coding standards. Lead code reviews and provide constructive feedback. Platform Expertise: Leverage deep expertise in Salesforce architecture, including Lightning Web Components (LWC), Apex, Visualforce, Salesforce APIs, integration techniques (REST, SOAP), and Salesforce integration patterns. Business Process Analysis: Collaborate with business analysts and stakeholders to understand requirements and translate them into technical specifications. Ensure solutions are aligned with business needs while maximizing platform capabilities. Cloud and Integration Architecture: Design and implement seamless integrations between Salesforce and other enterprise systems (ERP, external databases, cloud services, etc.), ensuring high-performance and reliability. Scalability and Performance: Architect solutions with scalability in mind, ensuring performance optimization and future growth. Recommend improvements to existing architectures to enhance performance, reliability, and maintainability. Risk Management: Proactively identify potential risks in architecture and implementation plans and recommend mitigation strategies. Innovation: Stay current with new Salesforce features and innovations, evaluate them for inclusion in future projects, and drive continuous improvement in the Salesforce solutions. Client Collaboration: Work directly with clients to understand their business challenges, recommend Salesforce solutions that address those challenges, and communicate technical concepts to non-technical stakeholders. Documentation and Reporting: Produce high-quality documentation detailing solution architecture, technical designs, integration workflows, and operational guidelines.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Key Responsibilities: Design, build, and maintain custom and standard reports and dashboards in Salesforce (Sales Cloud, Service Cloud, etc.). Partner with business stakeholders to gather requirements and translate them into efficient reporting solutions. Analyze data trends and provide insights to support strategic initiatives and KPIs. Maintain data integrity and perform data validation and audits as needed. Collaborate with Salesforce admins and developers to ensure data consistency and optimized system performance. Automate report generation and distribution where applicable. Train end-users on reporting tools, dashboards, and self-service analytics. Support ad-hoc reporting requests from sales, marketing, customer success, and executive teams. Required Qualifications: Bachelors degree in Business, Information Systems, Computer Science, or a related field. 2+ years of experience with Salesforce reporting and dashboards. Strong understanding of Salesforce architecture, objects, and relationships. Proficiency in Salesforce report types, filters, formulas, and dashboard components. Experience working with Excel, Power BI, or other BI tools is a plus. Ability to work with large data sets and draw actionable insights. Strong communication and problem-solving skills. Salesforce Administrator or Analyst certification is a plus.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role & responsibilities Description: Develops, enhances and supports Salesforce applications with end-to-end ownership of Business Functionality, NFFR, Integration and Data. Technical Working with documents, complex PDF files generation and file access control Excellent Debugging skills, exception handling and log management Excellent unit testing skills and Apex test Classes Working experience in VF Pages, CTI integration, Omni-Channel, AppExchange tools for PDF generation & E-signature will be an added advantage Design System LWC Server communication and data access using @wire and Imperative calls with Apex LWC communication using Events and Lightning data services Working with templates and plug-ins Creating Action buttons and invoking lightning actions using LWC Writing Apex Triggers, knowledge of trigger patterns, Helper & Handler Classes Preferred candidate profile