100 Salesforce Architect Jobs - Page 2

You will be working with KPMG Global Services (KGS) India, a strategic global delivery organization collaborating with over 50 KPMG firms to offer progressive, scalable, and customized business solutions. The KGS India team consists of approximately 21,000 employees across eight locations in India including Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune, and Kolkata, providing a variety of Advisory and Tax-related services to KPMG firms worldwide. As a Salesforce Developer/Architect & OmniStudio professional, your primary responsibilities will include designing and developing tailored solutions within the Salesforce platform using technologies like Apex, Visualforce, and Lightning Components. You will work closely with functional teams to understand their requirements thoroughly and craft innovative solutions that align with their needs. Your role will involve writing efficient and well-designed code following coding conventions, conducting rigorous testing of solutions, collaborating with cross-functional teams, participating in code reviews, and staying updated on new Salesforce technologies for recommending suitable solutions. Key Requirements: - Hands-on experience as a Salesforce Developer with proficiency in Apex, Visualforce, and Lightning Component Framework. - In-depth understanding of Salesforce architecture and design principles such as Apex, Visualforce, Lighting Components, and SOQL. - Proficiency in developing custom solutions on the Salesforce Lightning Platform. - Extensive knowledge of Salesforce products and services including Public Sector Solutions, Discovery Framework in PSS, Salesforce OmniStudio (OmniScripts/Integration Procedures), Conga, DocuSign, Salesforce Experience Cloud, and Force.com. - Familiarity with Git repo, DevOps processes, and experience in real-life Salesforce project implementations involving complex business logic and API integrations. - Strong grasp of Salesforce configuration, Apex, and declarative tools like Process Builder, Workflows, and Flows. - Exposure to integration technologies such as MuleSoft, Informatica, or Jitterbit would be advantageous. - Ability to analyze and troubleshoot complex technical issues related to Salesforce. - Excellent verbal and written communication skills to collaborate with non-technical stakeholders. - Mandatory certifications: Salesforce Platform App Builder and Platform Developer. Additional certifications like Advanced Administrator, Integration Architecture, or Solution Architecture are a plus. Education: - Technical Graduate (BE/ BTech) You must be willing to go beyond your regular working hours when necessary to ensure project success and meet customer requirements across different time zones. Effective time management and task prioritization are essential for completing assigned duties within the scheduled timelines.,

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in AI and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. At Convoso, were constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. Thats where you come in. We're seeking a highly skilled and experienced Salesforce Solutions Architect to join our growing team. In this pivotal role, you will be responsible for the end-to-end management of our Salesforce platform, encompassing both administrative duties and strategic oversight. You will leverage your deep expertise to design and build advanced Flows, including complex automations and robust error handling, to optimize our business processes. You'll also play a critical role in collaborating cross-functionally with Sales, Marketing, RevOps, and IT teams, translating complex business requirements into scalable and maintainable Salesforce solutions. Stepping into this very challenging role will mean stepping into a dynamic environment. There'll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. **Location:** Vadodara, Gujarat, India **What You'll Be Doing:** **Salesforce End-to-End Management:** - Serve as the primary Salesforce administrator, handling day-to-day configuration, maintenance, and support. - Provide strategic oversight of the Salesforce platform, ensuring alignment with business objectives and best practices. - Manage user access, security, and data integrity. **Advanced Flow Development:** - Design, build, and deploy advanced Flows, including complex automations, process builders, and workflows. - Implement robust error handling mechanisms to ensure data accuracy and system stability. - Optimize existing Flows for performance and efficiency. **Cross-Functional Collaboration:** - Collaborate closely with Sales, Marketing, RevOps, and IT teams to understand their business requirements and translate them into effective Salesforce solutions. - Facilitate workshops and meetings to gather requirements and provide expert guidance. - Act as a liaison between business stakeholders and technical teams. **Solution Design and Architecture:** - Design scalable and maintainable Salesforce solutions that meet current and future business needs. - Develop technical documentation, including solution designs, data models, and process flows. - Evaluate and recommend Salesforce apps and integrations to enhance platform functionality. **Requirements Analysis:** - Gather and analyze business requirements, translating them into clear and concise user stories and technical specifications. - Conduct gap analysis to identify areas for improvement and recommend solutions. **Best Practices and Continuous Improvement:** - Stay up-to-date with the latest Salesforce releases and best practices. - Proactively identify and implement process improvements to enhance efficiency and productivity. - Perform data migration tasks as needed. **Who You Are:** - 5-8 years of experience as a Salesforce Architect. - Proven track record of managing Salesforce end-to-end, including administrative and strategic responsibilities. - Deep expertise in designing and building advanced Flows, including complex automations and error handling. - Strong understanding of Salesforce platform architecture and best practices. - Excellent communication, interpersonal, and collaboration skills. - Ability to translate complex business requirements into scalable and maintainable Salesforce solutions. - Experience working in a cross-functional environment. - Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, etc.). - Excellent problem-solving skills. **Preferred Qualifications:** - Experience with [Specific Salesforce Clouds, e.g., Sales Cloud, Service Cloud, Marketing Cloud, etc.]. - Experience with Salesforce integrations (e.g., API, middleware). - Experience with RevOps processes. - Experience with data migration.,

As a Salesforce Architect at FLEETCOR, your primary responsibility will be to lead the architecture and design strategies for the NA Fuels Business. Your role involves focusing on multiple facets of evolving the Salesforce landscape, including building scalable architecture to support continuous sales and service initiatives across Salesforce core clouds. You will be responsible for developing technical and deployment strategies that reduce incidents, errors, and facilitate more frequent delivery. Additionally, you will create testing practices and strategies to gain efficiencies and simplify the back-end core system architecture. Key Responsibilities: - Analyze the current implementation and provide technical recommendations to improve service to stakeholders. - Lead the development of an architectural roadmap for Salesforce. - Collaborate with various stakeholders to ensure solutions are designed and delivered in line with FLT IT's architectural vision. - Define integration framework guidelines to drive data exchange between applications. - Develop non-functional high-level requirements and architectural documentation for major initiatives. - Review and promote adherence to FLT policies and standards, architectural principles, and guidelines. - Explore Out-Of-The-Box features before suggesting custom development. - Lead the technical team during system failures to restore business continuity quickly. - Recommend solutions based on business needs and conduct prototyping to support recommendations. - Mentor Salesforce developers to create internal development standards and best practices. - Own the development of engineering best practices such as coding standards and testing strategies. - Assist with setting up CI/CD pipelines to meet business needs and minimize defects. Required Qualifications And Skills: - Prior experience as a Salesforce Architect. - Minimum of 10 years of overall software development experience, with at least 5 years in Salesforce development. - Ability to collaborate with offshore development teams. - Expertise in Salesforce declarative development in Sales & Service Cloud, both classic & lighting. - Extensive experience in Salesforce development, including Apex, Aura / LWC, and declarative programming tools. - Experience in building Salesforce integrations using Web Service (SOAP & REST API), Apex Programming, and Mulesoft. - Ability to influence, negotiate, and lead technology evaluations and implementations. - Experience with Salesforce deployment tools (GIT, Gearset/Copado/ClickDeploy/ANT Scripts). - Ability to present to senior management and articulate the value proposition of solutions built using sound architecture principles. Desired Qualifications: - Degree in Computer Science or related field. - Required Salesforce Certifications: Certified Admin, Platform Developer, App Builder. - Preferred Salesforce Certifications: Sharing and Visibility Designer, Data Architecture and Management Designer, Integration Architecture Designer, and Development Lifecycle & Deployment Designer. If you possess the necessary qualifications and skills and are passionate about Salesforce architecture and design, we encourage you to apply for this exciting opportunity.,

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Salesforce Architect For one of the leading Big4 Should have worked as an Architect Hands-on experience in salesforce development, designing and solutioning

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role :- Salesforce Architect Location :- Mumbai/ Bangalore/ Gurgaon/ Hyderabad Interested candidates can share their resume on oiendrilaguha@kpmg.com Introduction KPMG is looking to recruit a passionate, enthusiastic and customer focused solution/technical architect for their growing Salesforce practice. The candidate will be actively involved in various facets of growing a profitable business as outlined below. Growing the Business: - In the presales cycle, the candidate will interact closely with senior client stakeholders to understand the requirements for salesforce solution and craft a compelling value proposition to win the business. Candidate should be adept at capturing, translating business requirements to a deeply technical solution architecture. A significant part of this responsibility is being able to demonstrate the salesforce platform, present and articulate KPMGs approach and solution, handle deep technical queries and objections from clients. As part of developing the business this role will also help in conceptualizing new innovative solution accelerators and IPs that can help provide a differentiated proposition to new clients. Delivering the business:- A critical facet of this role is to successfully deliver Salesforce projects for customers. As a solution or technical architect, this role is expected to own the architectural and environment design of the project. It also entails coaching and mentoring development teams to develop a solution that adopts the best development practices and methodologies, considers users experience, meets the business needs. And at the same time ensuring that the solution is technically feasible, scalable and can be easily maintained. Building the competency:- Another critical dimension to the role, is to help scale up the competency by attracting, nurturing and grooming talent. This role will be actively involved in forecasting demand for talent, shortlisting, assessing and hiring the best candidates. The role holder will also play a pivotal role in crafting as well as managing a skill building framework that will ensure that the employees are trained and proficient on the latest technologies of salesforce and adjacent solutions. Building Self:- This role will also provide the candidates a strong platform to build their own personal brand in this space. We encourage active participation in relevant social media, engage in thought leadership activities such as blogs, present sessions at industry or salesforce events, participate and lead salesforce communities online and in their locations. Desired Technical Experience Minimum 10 year’s of experience in architecture design and implementation of enterprise software solutions. Of that at least 5-6 years of experience in designing and delivering complex, high volume, enterprise wide solution on Salesforce. Deep knowledge and expertise across the solution set of salesforce – Sales, Service, Marketing and AI. Strong knowledge of the Salesforce platform – force.com, Apex, LWC, Integrations. Has directly contributed to large project wins by leading the presales effort and interaction with clients. Successful deliveries of large, complex salesforce programs spanning multiple solutions, integration and deployments. Creation of IP, Solution accelerators and other innovative solutions on Salesforce that’s helped win business or successfully deliver projects. Essential Skills to succeed Deep Passion, Perseverance & Grit coupled with a inquisitive, learning nature. Strong verbal, written communication, data presentation skills, Ability to effectively communicate with both business and technical teams Self-driven and motivated personality working with a strong conviction to make things happen. Ability to build strong business relationship with internal and external stakeholders. Exceptional team management and leadership skills Preferred Certifications At least 1 of the Architect certifications is mandatory. Salesforce Certified Technical Architect Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Consultant Salesforce Certified Marketing Cloud Consultant

• Salesforce product suite • Data sharing and visibility considerations. • SAML, SSO, OAuth experience • Data integration tools and experience integrating Salesforce with ETL, CPQ, marketing automation and reporting

Role :- Salesforce Architect Location :- Mumbai/ Bangalore/ Gurgaon/ Hyderabad Interested candidates can share their resume on ericatoscano@kpmg.com Introduction KPMG is looking to recruit a passionate, enthusiastic and customer focused solution/technical architect for their growing Salesforce practice. The candidate will be actively involved in various facets of growing a profitable business as outlined below. Growing the Business: - In the presales cycle, the candidate will interact closely with senior client stakeholders to understand the requirements for salesforce solution and craft a compelling value proposition to win the business. Candidate should be adept at capturing, translating business requirements to a deeply technical solution architecture. A significant part of this responsibility is being able to demonstrate the salesforce platform, present and articulate KPMGs approach and solution, handle deep technical queries and objections from clients. As part of developing the business this role will also help in conceptualizing new innovative solution accelerators and IP’s that can help provide a differentiated proposition to new clients. Delivering the business:- A critical facet of this role is to successfully deliver Salesforce projects for customers. As a solution or technical architect, this role is expected to own the architectural and environment design of the project. It also entails coaching and mentoring development teams to develop a solution that adopts the best development practices and methodologies, considers users experience, meets the business needs. And at the same time ensuring that the solution is technically feasible, scalable and can be easily maintained. Building the competency:- Another critical dimension to the role, is to help scale up the competency by attracting, nurturing and grooming talent. This role will be actively involved in forecasting demand for talent, shortlisting, assessing and hiring the best candidates. The role holder will also play a pivotal role in crafting as well as managing a skill building framework that will ensure that the employees are trained and proficient on the latest technologies of salesforce and adjacent solutions. Building Self:- This role will also provide the candidates a strong platform to build their own personal brand in this space. We encourage active participation in relevant social media, engage in thought leadership activities such as blogs, present sessions at industry or salesforce events, participate and lead salesforce communities online and in their locations. Desired Technical Experience Minimum 10 year’s of experience in architecture design and implementation of enterprise software solutions. Of that at least 5-6 years of experience in designing and delivering complex, high volume, enterprise wide solution on Salesforce. Deep knowledge and expertise across the solution set of salesforce – Sales, Service, Marketing and AI. Strong knowledge of the Salesforce platform – force.com, Apex, LWC, Integrations. Has directly contributed to large project wins by leading the presales effort and interaction with clients. Successful deliveries of large, complex salesforce programs spanning multiple solutions, integration and deployments. Creation of IP, Solution accelerators and other innovative solutions on Salesforce that’s helped win business or successfully deliver projects. Essential Skills to succeed Deep Passion, Perseverance & Grit coupled with a inquisitive, learning nature. Strong verbal, written communication, data presentation skills, Ability to effectively communicate with both business and technical teams Self-driven and motivated personality working with a strong conviction to make things happen. Ability to build strong business relationship with internal and external stakeholders. Exceptional team management and leadership skills Preferred Certifications At least 1 of the Architect certifications is mandatory. Salesforce Certified Technical Architect Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Consultant Salesforce Certified Marketing Cloud Consultant

A Salesforce Practice Lead is responsible for creating a highly capable, high performing team within the Salesforce Development practice area . The job description may include the following responsibilities: Maintaining and coordinating communication with the customer throughout each project. Disseminating best practices on solution positioning and delivery. Supporting pre-sales activities inclusive of participating in sales calls and proposal development. Managing Key Results Areas (KRAs) and ensuring that each team member scores a Meets Expectations” or above. Defining skill development plans for each consultant; nominating and managing specialists and skill sets related to specializations.

Senior position Salesforce Architect Key Responsibilities: Design and implement end-to-end Salesforce solutions across Sales, Service, and Marketing Clouds. Translate business requirements into well-architected solutions using best practices. Lead technical design sessions and develop technical solution documentation. Collaborate with stakeholders, developers, and administrators to ensure successful delivery. Provide guidance on data modeling, integration, and security best practices. Oversee code quality, performance, and scalability of Salesforce implementations. Stay updated with Salesforce releases and recommend new features or improvements. Mentor junior developers and leads. Required Qualifications: 10+ years of experience with Salesforce platform. Salesforce certifications such as Salesforce Certified Technical Architect (CTA) , Application Architect , or System Architect . Proficiency in Apex, VF, Lightning Components, and Salesforce APIs. Experience with integration tools (MuleSoft, Informatica, etc.) and middleware. Strong understanding of Salesforce data model, security, and sharing rules. Preferred Skills: Experience with Agile/Scrum methodologies. Knowledge of DevOps tools and CI/CD pipelines for Salesforce. Familiarity with third-party AppExchange products. Excellent communication and stakeholder management skills.

Salesforce Architect Key Responsibilities: Design and implement end-to-end Salesforce solutions across Sales, Service, and Marketing Clouds. Translate business requirements into well-architected solutions using best practices. Lead technical design sessions and develop technical solution documentation. Collaborate with stakeholders, developers, and administrators to ensure successful delivery. Provide guidance on data modeling, integration, and security best practices. Oversee code quality, performance, and scalability of Salesforce implementations. Stay updated with Salesforce releases and recommend new features or improvements. Mentor junior developers and leads. Required Qualifications: 10+ years of experience with Salesforce platform. Salesforce certifications such as Salesforce Certified Technical Architect (CTA) , Application Architect , or System Architect . Proficiency in Apex, VF, Lightning Components, and Salesforce APIs. Experience with integration tools (MuleSoft, Informatica, etc.) and middleware. Strong understanding of Salesforce data model, security, and sharing rules. Preferred Skills: Experience with Agile/Scrum methodologies. Knowledge of DevOps tools and CI/CD pipelines for Salesforce. Familiarity with third-party AppExchange products. Excellent communication and stakeholder management skills.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Key Responsibilities: Lead and manage large-scale Salesforce implementation and integration projects, ensuring delivery is on time, within budget, and exceeds client expectations. Develop and execute a robust GTM strategy for the Salesforce practice, identifying key markets and defining the value proposition. Drive account mining efforts to uncover new opportunities within existing client relationships, expanding our footprint and services offered. Collaborate with the sales and marketing teams to support business development activities, including proposal development, presentations, and contract negotiations. Provide strategic direction for the practice, identifying opportunities for new service offerings, including niche capabilities like CPQ, Vlocity, and industry-specific solutions. Mentor and develop team members, promoting a culture of excellence, innovation, and continuous learning. Manage customer satisfaction by delivering exceptional service and establishing a trusted advisor status with clients. Oversee key practice KPIs forecasting, budgeting, and resource allocation. Maintain up-to-date knowledge of Salesforce certifications and platform updates to provide expert guidance to clients and team members. Develop and refine best practices and methodologies to enhance the practice's operational efficiency and quality of service. Represent the company at community and industry events, enhancing our visibility and thought leadership in the Salesforce ecosystem. Qualifications: Minimum of 12 years of experience in Salesforce consulting, with at least 3 years in a leadership role. Demonstrated success in Salesforce project delivery and GTM strategy execution. Deep understanding of Salesforce products, Sales Cloud, Service Cloud, and Marketing Cloud. including niche capabilities such as CPQ, Vlocity, etc Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified CPQ Specialist). Exceptional leadership, communication, and interpersonal skills. Proven ability to manage in a fast-paced and dynamic environment. Strong analytical, strategic, and problem-solving skills.

10+ years with Salesforce. Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, or System Architect. Apex, VF, Lightning Components, Salesforce APIs. integration(MuleSoft, Informatica, middleware.

About the Role : We are looking for an experienced and innovative Senior Salesforce & AI Solutions Specialist to join our growing team. This is a critical role that combines deep Salesforce expertise with advanced AI and machine learning capabilities. You will be responsible for designing, developing, and deploying intelligent Salesforce solutions that enhance business performance, improve customer experience, and support data-driven decision-making. As a senior member of the team, you will collaborate closely with cross-functional stakeholdersincluding product owners, business analysts, engineers, and executivesto translate business needs into scalable and intelligent technology solutions. Key Responsibilities : Salesforce Platform Management : - Lead the architecture, configuration, and development of Salesforce platforms including Experience Cloud, Marketing Cloud, and Service Cloud. - Customize Salesforce applications to meet business requirements through Apex, Visualforce, and Lightning Web Components. - Ensure best practices in Salesforce implementation, governance, security, and performance optimization. Agentforce Platform Implementation : - Design and deploy Salesforce Agentforce solutions to streamline agent workflows, analytics, and insights. - Leverage Agentforce Analytics to generate actionable intelligence for customer service and sales teams. - Implement and train stakeholders on Einstein Prediction Builder and Einstein Discovery to power predictive and prescriptive analytics. AI & Machine Learning Integration : - Develop AI-driven features using tools and frameworks such as TensorFlow, PyTorch, or Scikit-learn. - Build and deploy machine learning models for customer segmentation, sentiment analysis, lead scoring, and personalization. - Apply NLP and deep learning techniques to automate and enhance communication channels (e.g., chatbots, sentiment-aware routing). Programming & Development : - Write clean, efficient, and maintainable code using Python, Java, and Apex. - Integrate third-party APIs and services with Salesforce and internal data sources. - Use DevOps tools to automate deployments and ensure version control across environments. Data Analysis & Visualization : - Gather, clean, and analyze large volumes of structured and unstructured data. - Design and implement data models that support reporting, forecasting, and machine learning use cases. - Create interactive dashboards using Salesforce Analytics, Tableau, or Power BI to present insights to stakeholders. Cross-Functional Collaboration : - Act as a technical advisor to internal teams and stakeholders across departments (Sales, Marketing, Customer Service). - Translate complex technical concepts into clear business language for non-technical audiences. - Support change management efforts, training, and documentation for end users. Required Qualifications : Salesforce Experience : - Minimum 6 years of hands-on experience working across various Salesforce platforms (Experience Cloud, Marketing Cloud, Service Cloud). - Deep understanding of Salesforce architecture, integrations, and customization capabilities. Agentforce Experience : - At least 2 years of hands-on experience with Salesforce Agentforce. - Strong knowledge of Agentforce Analytics, Einstein Prediction Builder, and Einstein Discovery. AI & Machine Learning Expertise : - Minimum 2 years of experience in applying AI and ML technologies in a production environment. - Proficiency in machine learning algorithms, NLP, deep learning, and model deployment. Programming Proficiency : - Strong programming background with expertise in Python, Java, and Apex. - Familiarity with cloud-native application development and API integration. Data Analysis & Visualization : - Strong analytical skills with the ability to work with large datasets. - Hands-on experience with tools like Tableau, Power BI, or Salesforce Einstein Analytics. Communication & Collaboration : - Excellent interpersonal and communication skills. - Proven ability to work effectively within cross-functional teams and interact with stakeholders at all levels.

Work Mode : Contract. Notice Period : Immediate. Responsibilities : - Design end-to-end integration solutions for Salesforce, ensuring seamless data flow and interoperability. - Collaborate with stakeholders to translate business requirements into scalable integration designs. - Define integration patterns, protocols, and standards for Salesforce and other systems. - Recommend integration tools and technologies, ensuring effective data synchronization. - Develop integration strategies and roadmaps aligned with business objectives. - Lead development teams in implementing integration solutions, ensuring technical excellence. - Conduct testing and quality assurance for integration reliability and security. - Monitor and troubleshoot integration processes, resolving issues to maintain uptime. - Work closely with cross-functional teams to ensure successful integration outcomes. - Stay updated on Salesforce integration advancements and industry trends. - Provide guidance from requirements gathering to deployment and support. - Configure and integrate Salesforce External Objects for real-time data access. - Utilize Salesforce OOTB integration features like Salesforce Connect, Platform Events, REST/SOAP APIs. - Document integration architectures, specifications, and configurations. Qualifications and Skills : - Proven experience in designing and architecting complex integration solutions with Salesforce. - Expertise in Salesforce integration tools : MuleSoft, Informatica Cloud, Salesforce Connect, Platform Events, REST APIs. - Strong knowledge of integration patterns, message formats (JSON, XML), protocols (SOAP, HTTP, FTP), and security (OAuth, SSL). - Understanding of enterprise integration patterns, data mapping, and synchronization. - Familiarity with cloud, on-premises, and third-party integration challenges. - Problem-solving skills to address complex integration issues. - Excellent communication and collaboration abilities. - Experience in leading development teams with technical leadership and mentorship. - Preferred certifications : Salesforce Certified Integration Architecture Designer. - Knowledge of Salesforce External Objects and OOTB integration capabilities (e.g., Canvas SDK).