706 Itil Framework Jobs

Role Description: As a Software Engineer - Infra support at Incedo, you will be responsible for providing technical support for client infrastructure. Your duties will include troubleshooting technical issues, maintaining system uptime, ensuring compliance with technical standards, collaborating with other teams to resolve issues, and maintaining accurate records. Roles & Responsibilities: Providing technical support for infrastructure-related issues. Configuring and maintaining infrastructure components such as servers, storage, and network devices. Monitoring and analyzing infrastructure performance metrics. Troubleshooting and resolving infrastructure-related issues. Collaborating with other IT teams to ensure infrastructure integration and functionality. Maintaining documentation of infrastructure configurations and changes. Technical Skills Skills Requirements: Knowledge of infrastructure technologies such as servers, storage, and virtualization. Experience in configuring and troubleshooting infrastructure components such as operating systems, databases, and middleware. Familiarity with infrastructure automation tools such as Ansible, Chef, or Puppet. Understanding of IT service management concepts and ITIL framework. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Nice-to-have skills Qualifications Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of system architecture and database management.- Experience in diagnosing and resolving software and hardware issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system monitoring and diagnostic tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Roles & Responsibilities Strong technical background and experience of managing environments and releases for cloud migration programs across Asia. The candidate shall have ability to coordinate and manage activities and dependencies in a highly cross functional team. Coordinate with multiple workstreams and teams to define the overall IT environment requirements for the program • Writing or optimizing SQL queries (e.g., joins, subqueries, window functions) • Troubleshooting or scripting in Linux (e.g., shell scripts, cron jobs, system commands) • Database performance tuning or indexing strategies • Automating tasks using bash or integrating SQL with shell scripts • Setting up or managing database servers on Linux environments • Work with infrastructure and cloud teams to provision the necessary infrastructure/cloud setup required for development, test, and production environments • Work with application and infra teams to arrive at capacity planning and provisioning. • Discuss with project managers, architects, technical engineers, and external partners to identify and manage dependencies. • Create a detailed work plan with activities, dependencies and resources needed to successfully complete the environment setup activities for production and non-production environments including development, SIT, UAT, performance test, staging and training environments • Coordinate with multiple teams to provision necessary environments on time based on the project needs and schedule • Ensure the development and test environments are stable to support all development and test activities • Work with application and test teams to provision necessary access to environments, setting up of user accounts and limits as per project and testing needs • Understand and document the deployment activities, pre-requisites, process and lead time for deployment of various application components to test and production environments • Ensure the team follows Manulifes standard code management processes (code merge, code baseline, version control, code retrofit etc.) using Bitbucket • Secure necessary approvals before deployment to different environments. Ensure the pre-requisites and post deployment verification checks are complete. • Lead and automate the CI/CD pipeline including automated smoke tests • Define and establish the release management practices/processes. Ensure the teams follow these processes. • Ensure the IT teams are documenting the CI changes and fixes are applied across all environments consistently • Manage, coordinate and report on the environment readiness, stability and release management activities to create clear visibility and transparency of delivery and financial performance • Proactively identify project risks, dependencies and issues and prepare mitigation plan to track them to closure. • Work in collaboration with the PMO to plan the budget required for environments and track financials provide monthly financial status update Ensure the business operations and customer experience is not impacted during and post project implementation Test Environment Management expertise. ITIL Certified.

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets client requirements, applying your knowledge of technologies and methodologies to support projects effectively, and guiding your team through the development process to achieve project goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of software development methodologies such as Agile and Waterfall.- Experience in integrating ServiceNow with other enterprise applications.- Familiarity with scripting languages used in ServiceNow for automation. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment. AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously . Key Responsibilities/Duties Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. Implement, customize, and configure BMC products. Integrate BMC products to each other and third-party applications. Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead. Ability to transfer knowledge of the BMC approach to business service management Skills/Experience: Candidate must possess a Bachelors Degree. Should have 3-7 years IT experience Should have worked in Applications Managed Services and Consulting Services environment Extensive experience in the implementation, administration and configuration of BMC Discovery, Integrations, Customizations. Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English & German (verbal and written). Willing to work in shifts, weekend and on-call support will be required.

The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance , along with planning, assigning and directing work, and accountable for overall delivery. Primary Responsibilities: Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management. Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables. Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible. Conduct weekly and monthly service review meetings and review service performance reports with customer account team. Conduct monthly governance meetings with internal operations team. Act as the situation manager in the event of a critical incident for the assigned account(s). Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s). Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers. Analyzing and reporting actual to contracted SLA performance levels. Review, track and report on SLA breach reports, service credits and service improvement plans. Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers. Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure. Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure. As the process owner of Continual Service Improvement: Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs. Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process. Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives. Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end. Measure, monitor, refine CSI plans to support delivery excellence framework. Required Skills: Minimum of 10 years of Delivery Management and/or IT Operations Management experience in the IT industry with a strong background in Continuous Service Improvement. Proficient with hardware, software and operating systems found in enterprise environments (experience in data storage domain preferred). Possess strong understanding of ITIL framework and ITSM. Strong understanding of multiple business environments. Knowledge in Hitachi Vantara Storage, Compute and Infrastructure. Prior experience leading, motivate and direct a delivery team. Ability to prioritize projects and deliverables. Excellent communication and organizational skills Education and Certification: Bachelors Degree or equivalent in IT Management or other related technology fields of study. ITIL Certification is mandatory PMP Certification is preferred.

Servicenow Developer ITSM Secondary Skills - MS Azure Certifications (if any) Job description ServiceNow Administrator Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e g , overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy Responsible for technical documentation, compliance Experience and Qualification Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience) Minimum 5 years of experience as a ServiceNow Administrator Strong knowledge of ServiceNow administration, configuration, and customization Experience with scripting (JavaScript, Glide, REST/SOAP APIs) Understanding of ITSM and ITIL frameworks ServiceNow Admin certification Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations Strong problem-solving, analytical, and communication skills Experience with Agile or Scrum methodologies Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed. We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders. Responsibilities Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, and escalation handling. Manage a team of support engineers and ensure service requests are addressed within defined SLAs. Maintain service logs and ensure all updates are accurately reflected in the ticketing system and escalation matrix. Drive creation, maintenance, and regular updates of SOPs and knowledge assessments in line with quality standards. Lead end-to-end training efforts including new hire onboarding, floor training (based on TNI), and refresher programs. Monitor and improve training effectiveness and support ongoing development plans for specific LOBs. Prepare and present MIS reports related to service performance and training impact. Coach and guide a team of trainers to ensure consistency and effectiveness. Manage internal training projects and coordinate ad-hoc learning sessions as needed. Qualifications and Prerequisites Graduates from any field are welcome to apply. Preference would be given to graduates with BCA, B.Tech/B.E. in Computers. 7 years of relevant experience, with a minimum of 4 years in Service Desk management, preferably with IT Service Ticketing tools, engineer management, Service MIS Reporting, and escalation matrix management. Candidates with experience in New transition will be preferred. Experience in handling large ramp-ups across multiple geographies. Experience in managing a team. Familiarity with ITIL framework (Certification/Training is a plus). Possesses excellent written and verbal communication skills, strong technical aptitude, and exceptional time management abilities. Self-starter who can manage multiple tasks simultaneously. Understanding of training methodologies and global standards for measuring training effectiveness. Excellent interpersonal, problem-solving, and people management skills. Application Process For this role, you will have two technical rounds followed by the HR round with the HR Business Partner.

ServiceNow Development & Customization: Design, develop, and implement custom applications, modules, and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, and HRSD, and building Business Rules, Workflows, Flows, and Service Portal widgets. You''ll also manage Service Catalog items. Integrations: Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency. Solution Design & Architecture: Collaborate with stakeholders to translate requirements into technical designs and contribute to the ServiceNow platform''s architectural roadmap. Ensure solutions follow best practices and security guidelines. Testing & Quality Assurance: Perform unit and integration testing, support UAT, and resolve bugs. Participate in code reviews to maintain quality. Upgrades & Maintenance: Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability. Documentation & Training: Create technical documentation (design specs, development guides) and provide knowledge transfer and training. Continuous Improvement: Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile/Scrum ceremonies. EDUCATION & TRAINING Graduate degree from any recognized University Must have CSA and one CIS certification in ServiceNow. KNOWLEDGE & EXPERIENCE Minimum of 3 years of ServiceNow administration experience, as detailed above. Strong understanding of IT Service Management (ITSM) processes and ITIL framework. Strong proficiency in JavaScript, HTML, CSS, and Glide scripting. In-depth understanding of the ServiceNow platform architecture and data model. Proficiency in configuring and customizing various ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog, Knowledge Management). Excellent troubleshooting, problem-solving, and analytical skills. Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment. Highly organized with strong attention to detail. SKILLS & ABILITIES MUST HAVE good business communication skills. Strong understanding of IT Service Management (ITSM) processes and ITIL framework. Experience with scripting languages like Java script, Node JS, Angular JS. Familiarity with Agile/Scrum methodologies.

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA + allowances +Incentives Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Jyoti : 9982833693 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits Allowances Incentives Both way cab facility

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience with troubleshooting and debugging software applications.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of system architecture and database management.- Experience in diagnosing and resolving software and hardware issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system monitoring and diagnostic tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience with troubleshooting and debugging software applications.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical design documentation for application development.- Implement best practices for application design and development.- Provide technical support and troubleshooting for application issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Security Information and Event Management (SIEM)Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Roles & Responsibilities:-"To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To perform Level 1 troubleshooting readily and update the tickets in timely mannerPass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required." Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network operations and troubleshooting methodologies.- Experience with network monitoring tools and technologies.- Knowledge of cloud network operations and security operations monitoring.- Hands-on experience in resolving network-related issues.- Familiarity with ITIL framework and incident management processes."Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsBasic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc)." Additional Information:"The candidate should have experience in troubleshooting issues on large enteprise networks.Strong analytical and communication skills (written / oral) required.Excellent time management skills and strong attention to detailBasic skills in MS Excel / MS Power Point Tasks " Educational Qualification *Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.- The candidate should have a minimum of 2 years of relevant experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Summary A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Here are the key responsibilities and skills required for this role: Key Responsibilities: Customizing ServiceNow Applications modifying the user interface, workflows, and functionalities to align with business needs Developing and Implementing Solutions designing solution architecture, coding, testing, deploying, and providing documentation Troubleshooting and Support Fixing bugs, providing technical support, and enhancing application performance Integration and Automation integrating ServiceNow with other systems via APIs, web services, and automating processes using workflows and orchestrations Collaboration and Communication working with cross-functional teams, stakeholders, and customers to understand requirements and deliver solutions Required Skills: Technical Proficiency Strong knowledge of ServiceNow platform, JavaScript, and web technologies like HTML, CSS, and XML Problem-Solving Skills Ability to think critically, analyze problems, and develop effective solutions Communication Skills Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support Project Management Skills Ability to plan work, manage time, meet deadlines, and deliver quality work ServiceNow Certification Certification in ServiceNow Administration, Implementation, or Application Creation is a plus ITIL Foundation Understanding of ITIL framework and best practices is desirable Minimum 3-4 years*: Experience in ServiceNow development, configuration, and customization Experience with ServiceNow modules like ITSM, ITOM, and ITAM, and development tools like Flow Designer and Studio IDE

About The Role APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About The Role SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices. Location : - Navi Mumbai, Thane, Mumbai, Chandigarh, Mohali, Pune, Gurugram, Coimbatore, Mumbai Suburban, Bengaluru, Dombivli, Chennai, Chand, Panchkula, Pimpri-Chinchwad, Panvel, Ulhasnagar, Kharar, Hyderabad, New Delhi, Noida, Ahmedabad, Bhiwandi, Manesar, Tiruppur, Tambaram, Greater Noida, Gandhinagar, Kharghar, Palakkad, Sohna, Faridabad, Ghaziabad, Badlapur, Andheri, Whitefield, Kalyan, Secunderabad, Vashi, Gachibowli, Delhi, Belapur, Kalyan, Borivali, Dwarka, Kandivali, Indiranagar, Indirapuram, Airoli, Andheri, Koramangala, Kukatpally

About the Role Hiring for Operations Manager/Service Desk Manager. Must be Ops Manager On papers in International BPO. Experience in International Technical Voice Process is Mandatory. Must be strong in Operations Matrices. Over All Experience 8+ Years. Mode of Interview- Virtual. CTC UPTO 16LPA. Work From Office. 8+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Responsibilities Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency. Team Management: Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations. Set clear goals and performance standards for team members, encouraging continuous improvement. Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques. Coordinate staff schedules to provide adequate coverage during business hours. Customer Satisfaction: Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction. Analyze customer feedback and service reports to identify areas for improvement. Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders. Process Improvement: Review and improve service desk processes to align with ITIL or other service management frameworks. Develop and maintain documentation for service desk procedures, ensuring they are regularly updated. Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance. Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution. Reporting and Analysis: Prepare and present regular reports on service desk performance, trends, and areas for improvement. Provide recommendations for optimizing service delivery and operational efficiency based on data analysis. Track and analyse support tickets to identify recurring issues and implement preventative solutions. Qualifications Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Proven experience managing a customer-facing service desk or IT support team. Strong understanding of IT service management (ITSM) frameworks such as ITIL. Excellent problem-solving and decision-making abilities. Strong leadership, communication, and team management skills. Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work in a fast-paced environment and manage multiple priorities. Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions. Preferred Skills ITIL Foundation and other relevant certifications. Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization. Experience with cloud-based solutions, enterprise software, and network management. Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation. Experience in change management and continuous improvement initiatives. Pay range and compensation package CTC UPTO 16LPA Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a member of our team, your primary responsibilities will include analyzing and troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. You will play a key role in improving operational stability and availability through your participation in problem management. Monitoring production environments for anomalies and addressing issues utilizing standard observability tools will be crucial to your success in this role. Additionally, you will assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Furthermore, identifying trends and helping in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure will be part of your daily tasks. To excel in this role, you should possess a minimum of 2 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. Prior experience in a Customer or Client Facing related role will be advantageous. Proficiency with AWS Snowflake, AWS Splunk, Oracle Database, and SQL query experience writing and modifying complex queries is essential. Strong communication skills, organizational skills, and time management skills are highly valued. Knowledge of applications or infrastructure in a large-scale technology environment, whether on premises or public cloud, will be beneficial. Exposure to observability and monitoring tools and techniques is expected, along with familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred qualifications for this role include knowledge of one or more general-purpose programming languages or automation scripting. Experience with help desk ticketing systems and the ability to influence and lead technical conversations with other resolver groups as directed are also desired. Exposure to observability and monitoring tools and techniques, as well as experience in Large Language Models (LLM) and Agentic AI, would be considered advantageous for this position.,

As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes within the Finance business at LSEG. Your role will involve ensuring the interoperability between the ERP platform and other software applications within a complex technology ecosystem by leveraging your expertise in Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions. Your primary responsibilities will include supporting business usage of the Oracle Fusion platform, providing technical support to ensure timely delivery of critical processes, business milestones, and SLAs, as well as incident management services to Finance business users. You will use the ITIL framework to deliver consistent, efficient, and stable services to stakeholders and users, ensuring that change and problem management processes are followed correctly. In addition, you will develop relationships with key stakeholders in Finance and Engineering teams to ensure timely delivery of business deliverables, support and maintain data collation and reporting processes, monitor and analyze the performance of technical processes for improvement opportunities, and train end-users on support model processes. To be successful in this role, you should have at least 10 years of relevant experience in implementing Oracle Financials/Support with a minimum of 5 years" experience in Oracle Fusion. A strong understanding of database structure for ERP/Oracle Cloud (Fusion) is essential, along with a solid background in IT application support management or IT service management in large financial services organizations. Excellent analytical, problem-solving, and troubleshooting skills, effective stakeholder engagement, and the ability to work collaboratively with cross-functional teams are also key requirements. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, along with preferred qualifications such as global experience, banking or financial services industry experience, and ITIL Foundation certification or strong working knowledge of the ITIL framework and its processes. Joining LSEG means being part of a dynamic organization of 25,000 people across 65 countries, where you will be valued for your individuality and encouraged to bring your true self to work. The company fosters a collaborative and creative culture, where new ideas are encouraged, and sustainability is a key commitment across the global business. As part of LSEG, you will play a critical role in re-engineering the financial ecosystem to support sustainable economic growth, including the transition to net zero and the growth of the green economy. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives, making it an ideal workplace for individuals looking to make a meaningful impact in the financial industry.,

As a member of the SitusAMC team, you will have the opportunity to contribute to the transformation of our clients" businesses and your own career. Whether you are an experienced real estate professional, a dedicated technologist, or just starting out in the industry, we invite you to join us in realizing opportunities for all those we proudly serve. We are committed to finding the perfect match between your unique experience and our exciting career opportunities within the Real Estate Industry. If you are someone who values authenticity, advocates for others, embraces agility, thinks big, takes ownership of outcomes, and believes in global impact with local action then we welcome you to be a part of our team! In this role, you will be responsible for providing first call resolution (FCR) support, demonstrating a solid understanding of the ITIL framework, and effectively managing incidents, service requests, queries, and problem resolution. You will respond to user inquiries via telephone, email, instant messages, and tickets, assigning work orders to appropriate teams and ensuring timely closure. Your duties will include diagnosing and resolving hardware, software, and network issues for end-users, as well as maintaining the technology infrastructure of the organization. You will be expected to have deep knowledge of infrastructure technologies, including Microsoft Windows, Office365, Sharepoint, IP Telephony, and collaboration tools, among others. Additionally, you will use the Incident Management System to document and resolve problems, escalate complex issues to specialists, troubleshoot client software and network connectivity problems, and participate in ongoing training and development activities. Your ability to communicate effectively, prioritize customer issues, and work collaboratively with IT staff and business units will be essential in this role. To be successful in this position, you should hold a graduate degree in any discipline with hardware and networking certification, have systematic problem-solving skills, and preferably be ITIL certified. Hands-on experience with Windows operating systems, servers, Active Directory, remote desktop applications, MS Office Suite, internet browsers, VPN, and remote dial-in users is required. Strong communication, documentation, and troubleshooting skills are essential, along with the ability to handle unforeseen situations, provide high-quality service, work well in a team environment, and quickly adapt to new information. Flexibility in working hours and a dedication to delivering superior support are key attributes for this role. If you are passionate about customer focus, teamwork, technical expertise, and interpersonal effectiveness, and are looking for a challenging and rewarding career opportunity, we encourage you to apply and be a part of the SitusAMC team. Please note that specific compensation for this role will be determined based on interviews, education, experience, skills, and market data, with the potential for additional bonuses based on performance and management approval. SitusAMC also offers a comprehensive and competitive benefits plan to all employees.,

As a Lead Technical Engineer at Kalibrate Group, you will be part of a dedicated team providing 24x7x365 technical support to our global client base. Your primary responsibility will be to serve as the initial point of contact for clients, fostering strong relationships with both internal stakeholders and customers. You will leverage your technical expertise to efficiently resolve Incidents and Service Requests, while also escalating complex issues to specialized teams when necessary. We are seeking an experienced and enthusiastic individual to join our US team. The ideal candidate should have a background in 3rd line/senior technical service desk roles, possessing comprehensive knowledge of SQL and Microsoft Azure technologies. Strong communication skills, both technical and non-technical, are essential, along with a commitment to delivering exceptional customer service. In this role, you will lead technical investigations for critical issues, collaborate with other teams to address escalated problems, and provide training to junior engineers. Your responsibilities will include application support, ticket management, adherence to SLAs, and ensuring high client satisfaction. Additionally, you will play a key role in team leadership and contribute to technical documentation and root cause analyses. Essential qualifications for this position include proficiency in SQL, Windows server knowledge, experience in client-facing roles, and familiarity with ITIL practices. Desirable skills include expertise in Microsoft Azure technologies, ITIL certification, and knowledge of Dev Ops/Agile frameworks. As a member of our team, you are expected to demonstrate a strong team ethic, accountability, reliability, and a passion for continuous learning and improvement. If you are a proactive problem-solver with excellent analytical skills and a desire to make a difference in a dynamic technical environment, we invite you to join our diverse and dedicated team at Kalibrate Group.,