1572 Itil Framework Jobs

Role Summary The Service Desk Lead is responsible for supervising and managing a team of 1st and 2nd line Service Desk Analysts, ensuring high-quality technical support delivery, SLA compliance, and alignment with ITIL best practices. This role includes operational oversight of ticket queues, process governance, reporting, continuous improvement, and overall support efficiency. Key Accountabilities Lead and supervise the 1st/2nd Line Service Desk team to ensure service levels and customer satisfaction targets are met. Ensure consistent use of ITIL-aligned practices for Incident, Request, and Problem Management. Conduct daily oversight of ticket queues and backlog to maintain operational effi...

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Role We are looking for an enthusiastic candidate with outstanding talent to join the IT EUS Operations Specialist. Ideal candidates will...

Job Summary The App Support Lead is responsible for managing and overseeing the support and maintenance of business applications, ensuring their optimal performance and availability. This role involves coordinating with various teams and customers, managing communication with stakeholders, and implementing strategies to enable more automation. Leading a team of support executives includes providing guidance, coaching, and mentoring teams to ensure high-quality support services are delivered. Key Responsibilities Team Management: Oversee support teams, ensuring adherence to performance standards and service level agreements Ticket Management: Prioritize and manage incident tickets, ensuring t...

As a Senior Engineer-Communications at Franklin Templeton Investments, your primary responsibility is to ensure the stability of Data & Voice infrastructure across 100+ offices worldwide. You will provide operational support and vendor oversight of the Voice & Data infrastructure for businesses and employees located at office locations throughout Franklin's global enterprise. This position will be based in the Franklin Hyderabad office. **Key Responsibilities:** - Work in partnership with the broader Technology teams to effectively support the Genesys contact environment - Lead the migration and consolidation of multiple contact centers environments - Manage the infrastructure in accordance ...

As an Assistant Vice President - IT Network Security Operations at MCX, your role will involve leading a technical team with 15-17 years of experience in Network and Security, focusing on Firewall, Load balancer, Proxy, VPN, SSLO, WAF, NAC, Routing and Switching. Your responsibilities will include: - Leading a 24x7 technical team in the management of Network Security events and incidents - Providing strategic directions for security posture improvements - Identifying key contacts for incident escalation and change management activities - Ensuring compliance to SLA and process adherence for operational objectives - Executing a long-term network and security architectural roadmap aligned with ...

Role Overview: As the IT&D Senior Manager-Sales at Reckitt in Gurugram, Haryana, you will play a crucial role in harnessing leading technologies to give the company a competitive edge. You will be responsible for implementing, maintaining, and supporting advanced systems to ensure alignment with IS and business strategies. Your main focus will be on improving service delivery, enhancing data security, and identifying and capitalizing on emerging trends to drive business growth. Key Responsibilities: - Partner with Sales and Marketing business to identify new IT and Digital led projects and implement best-suited technology innovations in a timely manner to drive business benefits. - Deliver I...

Job Summary: You should possess deep technical knowledge of Oracle Fusion Cloud and EBS, with hands-on experience in integrations, data migrations, and custom reporting. It is important to have a strong understanding of Finance, SCM, and HCM modules, along with experience in both implementation and support projects. Key Responsibilities: - Minimum of 12+ years of experience developing solutions in Oracle Fusion Cloud/EBS - Proficiency in Oracle Technologies like OTBI, BIP/XML Publisher, SQL, PL/SQL, Oracle Reports - Working on Integration Using Oracle Integration Cloud(OIC) Service or other integration tool - Experience in Web Services (SOAP/REST) - Proven ability to integrate FIN/HCM with t...

As a member of the managed services team at PwC, your role involves focusing on a variety of outsourced solutions to support clients across various functions. You will be responsible for helping organizations streamline their operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Your expertise in project management, technology, and process optimization will be crucial in delivering high-quality services to clients. Specifically, in managed service management and strategy, your responsibilities will include transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will rev...

ROLES & RESPONSIBILITIES 1. Bachelors degree in Information Technology, Computer Science, or a related field; Masters degree is a plus. 2. Minimum 15+ years of experience in automation operations, IT service management, or process optimization, with at least 5 years in a senior leadership role. 3. Proven experience in managing teams and operations for complex intelligent automation ecosystems, including RPA, AI (LLM & SLM), PowerApps, and IDP. 4. Expertise in proactive monitoring tools, predictive analytics, and incident management processes designed for high-complexity environments. 5. Strong understanding of ITIL frameworks, change management principles, and operational governance. 6. Demo...

Role Overview: At PwC, as a Senior Associate in the Command Center, you will be responsible for monitoring and troubleshooting application-related issues, triaging incidents related to infrastructure application components, and working on service requests following documented processes. Your role will involve engaging with third-party vendors, initiating technical bridges during major incidents, and keeping stakeholders updated throughout the incident resolution process. You will also be responsible for monitoring incident volumes, validating incident details submitted by the service desk, and providing on-call support as needed. Additionally, you will play a key role in analyzing process im...

Your Role: - Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. - Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. - Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). - Drive CAB/ECAB meetings and ensure compliance with Change Management processes. - Oversee service level management (SLM) and ensure adherence to ITIL standards. - Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. - Support process audits, compliance checks...

Role Overview: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Key Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments effectively. - Drive people management activities within the delivery team. - Ensure service delivery quality and cost management. - Implement process impro...

As a Technical Delivery Engineer at unifyCX, your main role is to monitor the Service queues to ensure timely resolution of client raised cases, with a focus on Microsoft SQL Server and MariaDB support. Your responsibilities will include performance optimization and security of clients" Microsoft SQL Server environments, end-to-end data architecture reviews, resolution of client tickets following Six Degrees record management processes and ITIL standards, support for performance analytics and reporting, and working directly with client tools, vendors, and suppliers. Your primary duties will involve: - Responding to Incidents referred to the team queue - Resolving Incidents within the custome...

As a candidate for this role, you should have prior working experience in ServiceNow Implementation projects specifically (not enhancements or Managed services). Additionally, you should possess knowledge and experience of one or more ServiceNow applications such as ITSM & GRC, SECOPS, HRSD, CSM within the ServiceNow Platform. It is essential that you are aware of best development practices during implementation and are capable of coaching other team members to follow these practices effectively. Key Responsibilities: - Demonstrated very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members - Exposure to ITIL Framework a...

As an ideal candidate for this role, you should have a minimum of 3 to 5 years of experience along with a graduation degree. It is preferred that you possess Japanese language skills and are proficient in Japanese language equivalent to N2 level and above. Additionally, being ITIL framework certified with knowledge of the IT field and proficiency in MS Office will be advantageous. Your excellent interpersonal, coordination, and presentation skills will be essential for this position. Key Responsibilities: - Vendor management - Reporting and metrics management - Experience of dealing with Japanese clients - Experience in transitions of project processes - Knowledge of handling end-to-end proj...

As a Technology Manager at our company, you will play a crucial role in engaging with business solution teams to grasp their requirements for new platform services. Your responsibilities will include designing, implementing, and maintaining enterprise IT infrastructure to ensure optimal performance and security, all in compliance with EXL guidelines. You will collaborate with other technology teams to seamlessly integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions. Your expertise will be crucial in overseeing the deployment and optimization of cloud and VMware infrastructure on platforms such as AWS, VMware, and Hyper-V, with a focus on co...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) Hands on experience in change and deployment management in non-production as well as production environments Internal and external could service support (PCF, Azure Oracle Cloud) Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, SaaS Platfor...

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You...

Any graduate (Preferred with Japanese language skills) 01 to 03 Years of minimum experience. Proficient in Japanese language (equivalent to N3 and above). ITIL framework certified with knowledge of IT field, aware with MS office. Excellent interpersonal / coordination & presentation skills. Ready to work in 24x7 rotational shift. Experience of dealing with Japanese client Experience in transitions of project (s) process. Knowledge of handling end 2 end project deliverables. BAU/Operation - Good to have knowledge/experience in Windows/Linux.

As an inventive transformation consultant at Capgemini Invent, you will have the opportunity to blend strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting-edge solutions tailored to their challenges. Your role will involve: - Supporting product queries and customers with operational challenges related to Blue Yonder WMS Discrete - Performing development of Minor Enhancements and working on Continuous Improvement Activities - Troubleshooting at the interface level between various upstream systems - Designing and developing Blue Yonder WMS Discrete solutions - Configuring and customizing Blue Yonder applications - Designing business workflows...

About this Role We are seeking a skilled individual with 5+ years of experience in service enablement, delivery, or operations, ideally within telecom or technology services. This role focuses on ensuring service readiness and operational excellence for GCP-based offerings. The candidate will work across product, delivery, and support teams to streamline service documentation, manage incidents and changes, and drive automation and continuous improvement. Familiarity with ITIL, Agile/DevOps, and tools like ServiceNow, JIRA, and Confluence is essential. What you will do Service Readiness & Launch Support : Coordinate enablement activities, develop runbooks and SOPs, and align service capabilit...

General Summary: Qualcomm India is looking for a Global IT Server Operations Leader to lead a team of highly skilled server technology professionals working on Unix/Linux, Windows, Virtualization, Containers etc. technologies This team is the point of contact for all operational Issues, Incidents and Service requests in Qualcomm globally. The team is responsible for providing 24X7 support for Global Server Infrastructure. As a leader you will be responsible for leading a team of circa 30 roll-ups and an appropriate management layer, to run 24X7 Global Server Operations. In addition, you will be responsible for end-to-end Problem & Change management for Server infrastructure and coordinate wi...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Resp...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:Problem ManagerReports To:Service Delivery Manager / Head of ITSM / SIAM Lead________________________________________Job Summary :The Problem Manager is responsible for managing the Problem Management process, ensuring the identification and elimination of the root causes of incidents and minimizing...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, ServiceNow IT Operations Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business...