1147 Itil Framework Jobs

What you will do This is a technical role responsible for managing complex database environments including Oracle and PostgreSQL databases. The role includes planning, implementation, performance tuning, and maintenance of enterprise relational database platforms with a focus on reliability, security, and automation. The ideal candidate will have a proven track record in database infrastructure operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in database se...

Roles & Responsibilities: Lead and manage the operations of Amgens Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analyti...

What you will do This is a technical role responsible for managing complex server environments, including SQL and MySQL databases. The role includes planning, implementation, performance tuning, and maintenance of enterprise relational database platforms with a focus on reliability, security, and automation. The ideal candidate will have a consistent track record in database infrastructure operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in database service...

You will be responsible for identifying and assessing the current state of the technological infrastructure for gaps or potential improvements using your knowledge of infrastructure solutions and industry innovations. Your work will involve determining appropriate technological solutions to balance delivery and compliance, identifying gaps in current infrastructure solutions, and implementing associated improvements while ensuring compliance with technical roadmaps. You will also focus on improving the safety and security of IT applications, compliance with internal and external standards, operational readiness, supporting the bank's audit function in remediating audit points and issues to r...

As the Change and Release Management in this dynamic and flexible environment, your role involves frequent client interactions. Your key responsibilities will include: - Analyzing, prioritizing, classifying, and scheduling Requests for Change (RFCs). - Confirming the scope of the change, dependencies, and impact on the production environment. - Coordinating change and release build, testing, and implementation strategies with all necessary parties. - Escalating RFCs beyond the control of the CAB to the IT executive committee. - Reviewing implemented changes to ensure they meet their objectives. - Reviewing all outstanding RFCs and identifying trends or problems for rectification. - Facilitat...

Nocpl is looking for Change Manager to join our dynamic team and embark on a rewarding career journey. A Change Manager is responsible for managing and overseeing changes to a company's policies, procedures, systems, and processes. Job Duties : Developing and implementing change management strategies and plans, ensuring that changes are effectively communicated, implemented, and maintainedIdentifying potential areas of resistance to change and developing strategies to minimize or address resistanceAnalyzing and reporting on the results and impact of change management efforts, and making recommendations for improvementsRequirements : Experience in change management, project management, or a r...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role: ITSM Director Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: US Shift, (should be ready to work in 24 x 7 Flexible Shift) Position Overview: We are seeking a strategic and experienced ITSM Director to lead our IT Service Management (ITSM) function. The ITSM Director will be responsible for defining and implementing ITSM strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. Key Responsibilities: Develop and execute ITSM strategies...

Your Role Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). Drive CAB/ECAB meetings and ensure compliance with Change Management processes. Oversee service level management (SLM) and ensure adherence to ITIL standards. Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. Support process audits, compliance checks, and escalatio...

Job Description JC: 95510 ;Location :Pune preferable ,Hyd C2 Demand :12+yrs ServiceNow Architect (Min ServiceNow Experience 10+ yrs) JC : Design and implement scalable ServiceNow solutions across OMT, CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Expertise in ServiceNow Telco Service Management along with CSM and Telecommunication Order management for Service Delivery process, Specialized in working in domain seperated environment Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Extensive experience in ServiceNow ITSM, CMDB, and Asset Management, along with developing custom-scope...

You will join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. - Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing standard observability tools - Assist in the escalation and communication of issues and solutions to the business and technology stakeholders - Identify trends and assist in the management of incidents, problems, and...

Role Overview: As a Field Tech Associate -DSS - Desktop at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in the EUC Team, offering assistance to End Users within a Client Environment. Your tasks will be directed by operational and project goals, with assessment based on SLAs, CSFs, and KPIs that are in line with these objectives. Your duties will involve resolving Day-to-Day Incidents & fulfilling Requests following the ITIL Framework, along with executing IMAC (Install, Move, Add, Change) operations for various IT equipment and peripherals. Key Responsibilities: - Providing support to End Users in a Client Environment - Resolving incidents and fulfilling requests acco...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationDevice Management & Intune Role Skills (Cross-Platform) Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operati...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with stakeholders to gather requirem...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Workday Studio Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Candidate should have good experience in core integration studio Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to...

Technical/Process Experience in developing CI/CD pipeline for on-prem and AWS cloud Hands-on experience with Stash, Maven, Jenkins, Nexus, uDeploy and CICD tools Knowledge on container technology Kubernetes/Docker Automation Python scripting and JSON Unix/Linux Write Shell/PERL scripts proficiently and aware of most of the basic commands Ability to handle incident crisis bridge related to CI/CD pipelines and code build Familiarity with ITIL framework and/or Agile principles in the modern workplace Knowledge on core Java, Apache & Tomcat is an added advantage Knowledge of basic investment terms and practices is desirable Hands on experience with Datadog Knowledge on core AWS Services. AWS cer...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problem...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves overseeing the infrastruct...

IT Database Administration work includes designing, configuring, and managing databases to ensure the integrity, security and accessibility of the organization's data including: Defining standards for physical data storage, maintenance, access and security administration Performing backup and recovery using Database Management Systems Configuring database parameters and defining data repository requirements, data dictionaries, and warehousing requirements Designing and implementing approaches to improve database performance, capacity, and scalability Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best ...

Role Overview: As an Operations Manager, IT Service Desk at CACTUS, you will lead and manage a team of IT Service Desk professionals to ensure prompt and effective resolution of technical issues while delivering exceptional customer service to internal and external stakeholders. You will oversee the day-to-day operations of the IT Service Desk, conduct ticket analysis to enhance service quality, and maintain comprehensive service logs. Additionally, you will demonstrate hands-on expertise with MDM platforms and utilize various tools to coordinate essential support activities. Key Responsibilities: - Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution...

Role Overview: As an Oracle Fusion Support Team Member for Oracle Fusion Financials (Cloud) P2P, your primary responsibility will be to provide day-to-day operational support for Oracle Fusion Financials and Oracle E-Business Suite (EBS) R12 applications. You will troubleshoot issues, perform system enhancements, support end-users, and ensure the smooth functioning of financial and associated applications. Your role will require strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes. Key Responsibilities: - Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (E...

In this role at Litmus7, you will be responsible for providing Production Application Support to customers across different time zones. Your key responsibilities will include: - Must have solid level 2 support experience in eCommerce platforms. - Knowledge of Blue Yonder OMS or any other OMS platform is mandatory. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools such as AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prome, and NewRelic. - Familiarity with NewRelic and PagerDuty is beneficial for this role. - Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deploymen...

Job Title: Oracle Fusion Financials (Cloud) P2P Experience : 4 to 6 Years Education : B.E./ B.Tech./ BCom/MBA Location : Noida, Pune Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incid...