706 Itil Framework Jobs - Page 2

You will be joining M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, dedicated to providing a variety of services to the group since 2003. At M&G, the focus is on empowering individuals to confidently invest their money. With a history spanning over 170 years, M&G offers financial products and services through Asset Management, Life, and Wealth segments to deliver strong financial outcomes for clients and shareholders. As a Configuration Management Manager, your primary responsibility will be to oversee the configuration management processes and maintain system and software integrity. This entails collaborating with different departments to implement and supervise configuration management policies and procedures effectively. Your role will involve managing processes such as Configuration Management, Cloud Discovery, Common Service Data Model, ITOM and Service Mapping, and Continuous Service Improvement. By embodying the values of continuous service improvement, you will focus on enhancing operations while considering the business perspective. In this role, your purpose includes contributing to establishing an industry-standard CMDB Strategy, enhancing ITSM policy, processes and procedures, ensuring compliance, and collaborating with the India-based team and IT partners to deliver high-quality services and manage IT issues efficiently. To excel in this position, you should have knowledge of Financial Services and Technology industries, ITIL framework, and be comfortable with ambiguity while driving governance. Experience in IT Configuration Management, IT best practice frameworks, managing IT partners, and using ITSM tools like ServiceNow is essential. Strong analytical, communication, decision-making, and organizational skills are crucial to succeed in this role. Additionally, possessing ITIL V4 or V3 certification (minimum Foundation, ideally Intermediate level) will be advantageous. Join us at M&G Global Services to be part of a dynamic team driving innovation and excellence in the savings and investments industry.,

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Analyzing and troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. Improving operational stability and availability through participation in problem management. Monitoring production environments for anomalies and addressing issues utilizing standard observability tools. Assisting in the escalation and communication of issues and solutions to the business and technology stakeholders. Identifying trends and assisting in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. **Required Qualifications, Capabilities, And Skills:** - 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. - Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. - Exposure to observability and monitoring tools and techniques. - Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. **Preferred Qualifications, Capabilities, And Skills:** - Knowledge of one or more general-purpose programming languages or automation scripting. - Linux and Networking Language. - Experience in any Relational Database. - Experience supporting Fixed Income traders and risk management applications.,

At PwC, the team in managed services is dedicated to providing outsourced solutions and supporting clients across various functions. Our goal is to help organizations streamline their operations, reduce costs, and enhance efficiency by overseeing key processes and functions on their behalf. We excel in project management, technology, and process optimization to deliver top-notch services to our clients. As part of the managed service management and strategy team at PwC, your focus will be on transitioning and running services, along with managing delivery teams, programs, commercials, performance, and delivery risk. Your responsibilities will include continuous improvement and optimization of managed services processes, tools, and services. As a member of our team, you are expected to be driven by curiosity and contribute reliably. In our dynamic environment, you will work with a variety of clients and team members, each presenting unique challenges and opportunities for growth. Every experience is a chance to learn and develop. Taking ownership and consistently delivering quality work that adds value for our clients and contributes to team success are key expectations. Your journey at the Firm will help you establish a strong personal brand, opening doors to new opportunities. Key responsibilities for the Command Center Specialist/Associate with 1 to 5 years of relevant experience: - Monitoring and L1.5 troubleshooting and resolution for application-related issues based on knowledge articles. - Initial triage of incidents related to application problems using knowledge articles. - Handling service requests such as onboarding, offboarding, certificate management, and alert enablement in SolarWinds following documented procedures. - Performing health check activities and monitoring the performance of infrastructure components and applications. - Responding to and resolving incidents within SLA. - Communicating via inbound and outbound calls with ISP and onsite tech teams. - Collaborating with third parties when necessary to resolve Supplier Services issues. - Engaging other technical teams to support resolution for supplier services. - Keeping incidents updated based on real-time information. - Monitoring incident volume, resolution, pending incidents, complaints, and escalations. - Validating the accuracy of incident/service requests submitted by the Service desk to ensure correct categorization, prioritization, and configuration item details. - Initiating technical bridges during Major Incident declaration and providing updates to all stakeholders. - Sending email communications and notifications during major incident bridges. - Engaging Incident commander/supervisor/on-call manager. - Confirming issue resolution with end users/technical teams and updating all stakeholders on the technical bridge. - Creating problem tickets and outage records for major incidents. - Ensuring active management and timely resolution of incidents involving vendors for P1/P2 incidents. - Willingness to work in shifts, provide handover to the next shift, and send business readiness checklists. Key skills and experience required: - Hands-on experience with at least one ITSM tool (e.g., ServiceNow, Remedy). - Strong verbal and written communication skills for effective customer communication during critical events. - Proficiency in at least one technology domain, preferably network. - Understanding of the ITIL framework. - Experience in a Managed services environment providing application support, with a solid knowledge of IT Service Management (ITSM) processes, including incident, request, and problem management. - ITIL 4 certification is a plus.,

You have an exciting opportunity as a Network Manager with a minimum of 10 years of experience, based in Mumbai - Airoli (Onsite) with immediate joining availability for General Shifts / 5 Days a week. Your role involves leading the network team to resolve complex network issues, designing network infrastructure, and overseeing network project implementations. You will be responsible for 24/7 network support across geographies, ensuring compliance with information security guidelines, and addressing security gaps and audit findings. Your expertise in deploying and managing SD-WAN Versa solutions for branch connectivity, as well as your proficiency in installing and maintaining Cisco routers, troubleshooting IP addressing, MPLS Technology, QOS, BGP, and other routing protocols will be crucial. Additionally, your knowledge of firewalls, VPN tunnels, and network switches, along with experience in troubleshooting network problems remotely and on-site, will be highly valuable. Key technical skills required for this role include familiarity with network management tools such as Wireshark, as well as certifications in CCNP R&S, CCNA or CCNP Security, and exposure to firewalls from at least two OEMs. Your business skills in project management, vendor management, capacity management, IT operation management, team management, IT projects management, annual IT budgeting, project planning & installation, resource planning, and ITIL framework will be essential for success in this position. Overall, as a Network Manager, you will play a critical role in ensuring the efficiency and security of the network infrastructure, managing a team of professionals, and driving IT projects towards successful completion while adhering to industry best practices in network security and management.,

As a Technical Delivery Engineer - 2nd Line Connectivity at unifyCX, you will be a part of a dynamic team dedicated to supporting UK organizations in operating effectively and securely in the cloud. Your primary responsibility will be to provide connectivity support up to 3rd line, ensuring that all client raised cases are addressed promptly and efficiently. You will be working with core technology vendors such as Juniper switching and routing, Palo Alto Firewalling, and Fortinet SD WAN. In addition, you will collaborate with tools employed by Six Degrees, vendors, and suppliers to diagnose and resolve connectivity issues, working with ISPs and circuit providers to ensure seamless operations. Your role will also involve handling escalated tickets, providing support during major incidents, implementing complex changes, and offering proactive recommendations to optimize client network performance. A strong understanding of the ITIL framework, especially Incident and Change management, will be essential as you implement planned changes and emergency fixes. Your responsibilities will include responding to incidents, resolving them within SLAs, planning and completing service requests, and potentially being part of an on-call rota for out-of-hours support. You will collaborate closely with clients to understand their requirements, resolve issues effectively, and deliver a professional service that meets their satisfaction. To excel in this role, you should have a degree in an associated discipline and relevant certifications, along with 5+ years of professional experience in delivering technical services. Familiarity with project methodologies like Agile and ITIL processes will be advantageous. Strong communication skills, a collaborative mindset, and the ability to adapt to fast-paced environments are key attributes for success in this position. If you are a proactive problem-solver with a strong technical background in network security devices and firewalls, and are committed to delivering exceptional service to clients, we invite you to join our team at unifyCX and contribute to our vision of becoming the UK's top provider of secure cloud services to the small to mid-size market.,

You should have a total of 3-5 years of experience in Monitoring and possess L1 level knowledge in the IT infrastructure domain. You must demonstrate a good understanding of monitoring tools such as SolarWinds and ITSM tools. Your responsibilities will include providing timely responses to incidents, requests, outages, and performance alerts. It is essential to categorize issues for escalation to appropriate technical teams and understand reporting based on customer requirements. You will be required to recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Collecting and reviewing performance reports for various systems to report trends in hardware and application performance will be part of your duties. Monitoring Windows server backup and informing in case of any failures, as well as having knowledge and understanding of OS and Patch Management, are crucial aspects of the role. Your tasks will involve monitoring various information and network systems, including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications. Documenting all actions in accordance with standard company policies and procedures, notifying customers and third-party service providers of issues, outages, and remediation status, and working with internal and external technical and service teams will also be part of your responsibilities. You should be able to perform basic systems testing and operational tasks such as the installation of patches, network connectivity testing, and script execution. Supporting multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements and being comfortable working in day/night shifts are essential for this role. Preferred qualifications include basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.), knowledge of monitoring VMware clusters in high-availability environments, broad experience using a variety of monitoring and ticket management tools, experience providing remote support using virtual desktop tools, and a minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Understanding key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc., and knowledge of Microsoft server OS and Network Devices are also desired competencies.,

As an Application Support Specialist at UST, you will be responsible for providing expert consultancy and support to team members and leads in your area of specialization. Your role involves ensuring process and customer level compliance while promoting technical solutions that align with business requirements. You will play a crucial role in meeting IT requirements, maintaining service quality, and introducing cost-effective solutions. Additionally, you will define and evaluate standards for application maintenance, collaborate with customers and internal stakeholders to resolve issues, and suggest new technologies for improvements. Your responsibilities will include leading technical consultancy assignments, making recommendations for enhancing service delivery, implementing strategic projects, mentoring direct reports for their growth, contributing to new RFPs and contract activities, and fostering a culture of knowledge management and continual improvement within the team. Moreover, you will manage customer commitments, optimize team capabilities, handle resource requirements, and ensure financial growth for the project/account. To measure the outcomes of your efforts, you will be expected to publish reports and metrics timely, handle critical escalations, adhere to SLAs, maintain high customer satisfaction scores, reduce incidents through permanent fixes and automation, meet financial targets, and ensure the availability and performance of supported applications per defined standards. In this role, you will drive operational efficiency, interface with customers to influence their thought process, prepare and provide reports as needed, coordinate with leadership and stakeholders for relationship improvement, develop strategies for revenue enhancement, identify innovative value adds, manage project aspects, and contribute to knowledge sharing and upskilling initiatives. Key skills for success in this role include providing expert opinions on business problems, strong organizational and documentation skills, experience working with distributed teams, commitment to quality and engineering excellence, ability to handle customer escalations, excellent communication and interpersonal skills, and proficiency in various software programs and tools. Additionally, you should have knowledge of ITIL standards, Agile methods, management certifications, and understanding of customer domains. At UST, you will be part of a global digital transformation solutions provider that partners with leading companies to drive real impact through innovation and agility. With a deep domain expertise and a focus on future-proof solutions, UST empowers its clients to succeed in a rapidly evolving digital landscape. Join our team of over 30,000 employees across 30 countries and be a part of creating boundless impact that touches billions of lives.,

As a Scrum Master (SM) based in Hyderabad, your role will involve supporting the product owner, technology lead, and the team in implementing scrum methodology, agile principles, and best practices. You will be responsible for ensuring that the team adheres to agile values, empowering them to become high-performing teams focused on productivity, business value, and quality deliverables. Your ability to coordinate people and projects, while keeping a sharp focus on deliverables, will be crucial. If you are a strong communicator, a capable leader, and have a deep commitment to Agile frameworks, we are interested in meeting you. Your key responsibilities will include supporting the Product Owner in product planning and product backlog management, assisting the Delivery and Technical Leads in executing product plans, and aiding the Tech Owner in managing product-related changes and enhancements. You will also be responsible for managing service operations to ensure the timely delivery of quality products, capacity planning, and quarterly deliverables in collaboration with the Product Owner and Tech Owner. Additionally, you will be coordinating product-related meetings and stand-ups, managing product-related tools, SharePoint, and stakeholder communications. As a Scrum Master, you will play a crucial role in removing impediments that hinder the team's progress, fostering a culture of continuous improvement, facilitating communication and collaboration between teams, and creating a productive environment where team members take ownership of the product and find satisfaction in their work. To qualify for this role, you should possess a Master's or Bachelor's degree in computer science, business, or a similar field, along with 8-10 years of experience in the fields of Data, Digital, and Tech, including 3-5 years of experience as a Scrum Master. A good understanding of the ITIL framework, ITSM principles, Agile practices, project management, and software development practices is essential. Experience working with cloud-based Data & Analytics platforms such as AWS, Snowflake, Azure, or GCP is preferred. Additionally, excellent communication and facilitation skills, the ability to collaborate with cross-functional teams, and certification as a Scrum Master or equivalent are required. A PMP certification would be considered a plus.,

You are invited to join Soffit's IT infrastructure services team as a ManageEngine ServiceDesk Plus Engineer. Your role will involve installing, configuring, deploying, and managing ManageEngine ServiceDesk Plus to ensure smooth IT service management for our clients. Your responsibilities will include customizing workflows, automation, ticketing, and reporting features in the system. You will integrate ServiceDesk Plus with other ITSM tools and third-party applications, providing ongoing support, troubleshooting, and maintenance. Additionally, you will optimize performance to enhance service delivery and ensure compliance with IT service management best practices. To excel in this role, you should possess at least 2 years of hands-on experience with ManageEngine ServiceDesk Plus. A strong background in installing, configuring, and deploying ITSM tools is essential, along with a good understanding of the ITIL framework and best practices. Experience in workflow automation, custom scripting, and report generation is crucial, as well as familiarity with integrations using APIs, AD, and other IT tools. Strong troubleshooting skills, effective communication, and client interaction abilities are also key requirements. Preferred qualifications include certifications in ManageEngine ServiceDesk Plus or ITIL. Experience with other ManageEngine products such as OpManager and ADManager would be advantageous. If you are looking to collaborate with cross-functional teams, train end-users and IT teams, and contribute to effective implementation and support, this role may be the perfect fit for you.,

LSEG (London Stock Exchange Group) is a renowned global financial markets infrastructure and data business committed to delivering excellent services to customers worldwide. With over 300 years of experience, LSEG has played a significant role in supporting financial stability and growth across communities and economies globally. As a dedicated partner, LSEG offers a comprehensive suite of financial market infrastructure services through an open-access model, providing flexibility, stability, and trust for customers to pursue their ambitions with confidence. Headquartered in the United Kingdom, LSEG operates in 70 countries, employing 25,000 people globally. The company values its diverse workforce and fosters a culture of connecting, creating opportunities, and delivering excellence to enable personal and professional growth for its employees. LSEG is currently seeking an ERP Application Service Engineer with expertise in Oracle Fusion Functional/Technical Engineering to support the Oracle Fusion Cloud ERP platform for the Finance business. The role involves providing service management and application support engineering services, ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. Key Responsibilities: - Support business usage of the Oracle Fusion platform and ensure timely delivery of critical processes and SLAs. - Provide incident management services to Finance business users through the Service Now system. - Utilize the ITIL framework to deliver consistent and efficient services to stakeholders. - Follow change and problem management processes using Service Now. - Collaborate with key stakeholders to meet business deliverables and address challenges. - Monitor and analyze technical processes to identify areas for improvement and minimize business interruptions. - Train and support end-users on support model processes. - Collaborate with IT teams and vendors for system integrations and data interfaces. - Contribute to Continual Service Improvement by identifying process and performance improvements. Requirements: - 10+ years of experience in Oracle Financials/Support with at least 5 years on Oracle Fusion. - Strong understanding of ERP/Oracle Cloud database structure. - Background in IT application support management in financial services organizations. - Proficiency in incident, problem, and change management, stakeholder management, and reporting. - Excellent analytical, problem-solving, and communication skills. - Bachelor's degree in Computer Science, Information Technology, or related field. - Preferred: Global experience, banking/financial services background, ITIL Foundation certification. Join LSEG to be part of a dynamic organization that values individuality, diversity, and creativity. Experience a collaborative culture that encourages new ideas and a commitment to sustainability. Together, we are driving financial stability, empowering economies, and creating inclusive economic opportunities.,

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, pro-actively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. Your focus will be on meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the banks internal/external customers. This will be achieved through the utilization of Enterprise monitoring and triage tools provided, with an emphasis on problem resolution, root cause investigation, providing second-level problem detection, determination, and resolution function, vendor engagement, maintenance of event/outage logs, and assistance with hardware and software patch/product updates. Your responsibilities will include analyzing and troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. You will work towards improving operational stability and availability through participation in problem management, monitoring production environments for anomalies, and addressing issues utilizing standard observability tools. Additionally, you will assist in the escalation and communication of issues and solutions to the business and technology stakeholders, identify trends, and help manage incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. Your ability to follow policies and procedures with attention to detail, along with demonstrated strong problem-solving skills and decision-making ability around complex problems, will be crucial. Thinking creatively to deliver solutions through continuous improvement is also expected. The required qualifications, capabilities, and skills for this role include formal training or certification on Technology Support concepts and 2+ years of applied experience, hands-on experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services, a Bachelor's degree in an Information Systems discipline or a 3-year technical degree, hands-on Mainframe System and Batch Operations experience, strong knowledge of Netcool/Control-M/CA7/Zeke/Mainframe Console, relevant experience in Mainframe Operations, knowledge of Mainframe IPL (Initial Program Load), knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud, and familiarity with processes within the scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred qualifications, capabilities, and skills include knowledge of one or more general-purpose programming languages or automation scripting, hardware break-fixes, basic knowledge of Storage function, exposure to observability and monitoring tools and techniques, and the ability to work well in a team environment.,

Your role will be to support daily operations tasks and may require supporting operational deliverables for new infrastructure or migrating the existing network components. You will collaborate with a number of different IT Support and Delivery Teams on a daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with an open mind and ability to cooperate with multiple individuals in a multicultural environment are essential. You may also get an opportunity to participate in and drive Eurofins" major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. Specific assignments include: - Maintaining current IT User Zones and IT Application Availability Groups network infrastructure - Designing, planning, and implementing network IT Infrastructure for Transformation/Integration/Segregation throughout Food and Environment testing businesses across Europe - Proposing and delivering solutions that best meet the business needs in terms of security, cost, and bandwidth - Working closely with Server, Cloud, and Application team members to deliver the IT Infrastructure as a wider project - Documenting the solutions delivered and helping to transition the service to regional teams in the final stage of the project The ideal candidate should have strong 0-4+ years of overall experience and 0-2+ years of relevant experience in the following areas: - CCNA certified. CCNP and/or CCIE certification is a plus - Experience with LAN/WAN/MPLS/SDWAN network infrastructure design and implementation at an enterprise level - Knowledge of protocols like DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates, etc. - Cisco-based routing and switching - Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN - ACLs/Static routing/QoS - Switch stacking - STP/SPAN/RSPAN/Switch Virtualization/VSS - VLAN/Private-VLAN/Inter-VLAN Routing/VLAN Migration/Trunks - Switch Security - Storm-Control/VLAN Hopping/DHCP Snooping - Gateway Redundancy VRRP/HSRP/GLBP - Managing wireless infrastructure through Meraki/Aruba/Aero Hive, etc. - Well-versed with the ITIL framework - Network monitoring - Managing tickets handling and maintaining CMDB through Service Now Good to have additional skills include experience with complex network migrations, Next Generation Firewalls (Checkpoint, Palo Alto, and FortiGate), Fortinet packet flow and architecture knowledge, Data centre network experience, VOIP, Network Load Balancing/Application Load Balancer, VPN (ideally Pulse Secure), and Cloud Networking. The candidate should be willing to take ownership with a constructive mindset as a team player, support operations beyond job hours as required, have a very good command of written and spoken English, present technical projects in meetings, and have experience in building Network infrastructure design diagrams and transitions.,

As a Technical Support Specialist at our company, you will be responsible for providing timely and professional technical assistance to IPG associates worldwide. Your primary focus will be on addressing and resolving reported issues and requests through various communication channels such as Helix, phone, email, and MS Teams. It is crucial to ensure that each reported problem is accurately tracked in the ticketing system and resolved or escalated to the appropriate team for further assistance. Your key responsibilities will include delivering courteous and efficient first-level support for all reported issues, ranging from password resets and account unlocks to the management of distribution lists and other technical challenges. You will be expected to resolve these issues promptly while maintaining a high level of customer service to ensure exceptional experiences for all associates. In cases where an issue requires escalation to Level 2 or Level 3 support, you will be responsible for accurately routing the ticket and providing detailed notes in the worklog, including all troubleshooting steps taken and any relevant information that could aid in resolving the problem. Additionally, clear and timely communication with end-users is essential to keep them informed of the status of their requests. Your role will also involve managing a variety of communication channels, including phone calls, emails, tickets, direct messages, and escalations from management. Collaboration with other IT support teams across the organization will be necessary to deliver a seamless support experience for our end-users. Furthermore, you will be expected to proactively identify problem trends and recommend process improvements that enhance the overall customer support experience. Adhering to Level 1 Key Performance Indicators and working within the ITIL framework will be essential in ensuring consistent and high-quality support services. To be successful in this role, you should possess a graduate degree or an associate's degree with 2-4 years of helpdesk/call center troubleshooting experience. Proficiency in Microsoft Office suite, MacOS, Windows OS, Active Directory, Exchange Admin Console, and experience with ticketing systems is required. Strong communication skills, both verbal and written, are essential, along with the ability to interact effectively with customers in a friendly and personable manner through various channels. If you are passionate about delivering exceptional customer experiences, possess strong multi-tasking and time management skills, and are committed to ensuring successful customer interactions and issue resolution, we encourage you to apply for this position and be part of our dedicated technical support team.,

The Deployment Analyst plays a critical role in managing and coordinating the deployment of software, systems, and updates across multiple environments. You will ensure that all deployments are executed efficiently, within schedule, and with minimal disruption to business operations. Additionally, you will be responsible for troubleshooting deployment issues, performing post-deployment monitoring, and continuously improving deployment processes through automation and best practices. As a Deployment Analyst, your key accountabilities will include managing end-to-end release processes, troubleshooting post-deployment issues, coordinating with relevant teams for resolution, identifying opportunities to automate repetitive deployment tasks, and developing mitigation strategies for potential risks in the deployment process. You will also ensure all calls logged are clearly written for easy understanding by any team member, execute agreed processes for implementing fixes/changes, and provide regular client and internal communication on assigned activity and incidents. It is essential for you to have experience with Oracle or Microsoft SQL server database, proficiency in windows batch scripting, experience in helpdesk, incident, and problem management as L2 support, client interaction exposure, and good communication skills both verbally and in writing. Certification in Oracle or Microsoft SQL server database is preferred but not mandatory. Additionally, desirable skills and experience include a very good understanding of the ITIL framework and processes, the ability to share ideas with the team, a go-getter and solution-oriented personality, quick learner with a keen interest in acquiring new skills, and a reliable and accountable individual who can manage client interaction effectively. Personal attributes that are important for this role include a continual desire to exceed customer expectations within SLAs, experience in working in a fast-paced and dynamic environment, empathy and effective communication skills, ability to multitask under pressure and meet tight deadlines, a positive can-do attitude, being a team player, and being proactive in problem-solving and decision-making. This role requires working on a rotational shift basis to ensure sufficient coverage 24/7 and meet the needs of the business.,

NTT DATA is looking for a Field Tech Senior Representative- DSS to join the team in Hyderabad, Telangana, India. As a part of the team, you will be responsible for providing Desktop/Deskside Support, including troubleshooting software and hardware issues related to Windows OS & MAC OS. It is essential to have a basic knowledge of Microsoft Intune, IOS, JAMF Apple Device management, Tangoe, and ITIL Framework. Familiarity with ITSM Tools like Service Now, Remedy, etc., is also required for this role. NTT DATA is a global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. With a presence in more than 50 countries, we offer services such as business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is part of the NTT Group, investing over $3.6 billion annually in R&D to support organizations and society in transitioning confidently into the digital future. If you are an exceptional, innovative, and passionate individual looking to be part of an inclusive and forward-thinking organization, apply now and join NTT DATA in driving digital transformation and success. Visit us at us.nttdata.com to learn more about our global expertise and services.,

You should have a strong understanding of software asset management processes, including procurement, deployment, tracking, and decommissioning. You must possess solid knowledge of software licensing models (per-user, per-device, subscription-based, etc.) and compliance standards. Experience with SAM tools such as ServiceNow, Flexera, Snow Software, or similar platforms is required. Your role will involve leading and coordinating SAM-related projects across various stages (planning, execution, monitoring, closure) within the IT service management framework. You will be responsible for ensuring that SAM processes are followed consistently, ensuring data integrity, accuracy, and compliance with ITIL best practices. Stakeholder management is key in this position as you will need to liaise with internal teams, vendors, and business units to ensure SAM processes meet organizational goals and timelines. Maintaining comprehensive project and process documentation, including project plans, status reports, risk assessments, and project timelines will be part of your responsibilities. Identifying, monitoring, and mitigating risks and issues associated with SAM initiatives and ensuring project milestones are met is crucial. You will also be expected to continuously identify opportunities for improvement in SAM practices, tools, and workflows. Your role will involve overseeing the implementation, configuration, and optimization of SAM tools to support asset and configuration management processes. Generating and presenting regular reports on SAM project progress, asset status, and configuration accuracy to senior management will be necessary. Ensuring software licensing agreements are adhered to and developing strategies to prevent non-compliance issues, audits, and associated risks is another important aspect of this role. Managing relationships with software vendors and ensuring that contracts and renewals are reviewed, negotiated, and compliant will also be part of your responsibilities. Your primary focus will be on engineering software asset management with project management. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously, along with familiarity with ITIL and other service management frameworks, will be advantageous for this role.,

You have 8+ years of experience in IT service delivery, with a minimum of 3 years in an SDM role. You possess a strong understanding of the ITIL framework and service management best practices. Your hands-on experience includes managing EUS operations such as desktop support, remote support, and service desk functions. Your exceptional stakeholder management, communication, and leadership skills are noteworthy. Your background includes working in an IT-managed services or outsourcing environment. You excel in handling high-pressure situations and managing escalations effectively. Your strong analytical and problem-solving skills are complemented by a focus on continuous improvement. Travel may be required based on business needs, and you should be flexible to work different shifts, including 24x7 operations if necessary. As the Service Delivery Manager (SDM), your responsibilities will include ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. You will collaborate closely with stakeholders to enhance efficiency, improve service quality, and elevate the overall user experience. Key Responsibilities: Service Delivery & Operations Management: - Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. - Ensure adherence to ITIL best practices and maintain SLA compliance. - Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: - Act as the primary point of contact for customer escalations and service issues. - Conduct regular service review meetings with clients and internal teams. - Drive customer satisfaction by addressing concerns and enhancing service delivery. Team Leadership & Performance Management: - Lead and mentor the EUS team, comprising engineers, support staff, and technicians. - Define roles and responsibilities to ensure optimal resource utilization. - Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: - Ensure timely resolution of critical incidents to minimize business impact. - Perform root cause analysis (RCA) for recurring issues and implement corrective actions. - Implement proactive measures to prevent service disruptions. Process Improvement & Automation: - Identify areas for process optimization and automation. - Implement self-service tools and knowledge management initiatives. - Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: - Ensure compliance with IT security and regulatory requirements. - Generate monthly service reports, including SLA performance and improvement plans. - Track budget and cost optimization strategies for EUS operations. If you are interested in this role, please share your resume with rupali.koku@laurengroup.ai or contact 7718891340.,

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with development and business teams for issue resolution, identify areas for process improvement, and track incident trends to prevent future occurrences. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 5 years of experience in IT support, service desk, or technical troubleshooting, including 2 years in a leadership role. Strong expertise in Workday, Learning, and other HRS connected global tools, as well as experience with ITSM tools and knowledge of ITIL framework, will be beneficial. Excellent problem-solving, analytical, and communication skills are essential for success in this position. Joining Sanofi's innovative team will allow you to collaborate with talented professionals, tackle complex issues, and find creative solutions together. The supportive environment at Sanofi ensures that your ideas are valued, fostering a culture of teamwork and mutual respect. You will have opportunities for continuous learning and growth, supported by a comprehensive benefits package that prioritizes your well-being both at work and at home. If you are ready to push the limits of what's possible and make a real impact on global health, consider joining Sanofi as a Specialized Support Lead. Your contributions will be valued, and your efforts will help millions of people around the world.,

As a Technology Support III team member in the Infrastructure Platforms-Data Protection and Recovery product line, you play a crucial role in ensuring the operational stability, availability, and performance of our production application flows. Your expertise will be instrumental in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for both internally and externally developed systems. By fostering a culture of continuous improvement, you contribute to delivering a seamless user experience. Your responsibilities will include providing end-to-end application or infrastructure service delivery to facilitate successful business operations. You will support the day-to-day maintenance of the firm's systems, monitor production environments for anomalies, and utilize standard observability tools to address issues promptly. Additionally, you will be responsible for identifying issues for escalation, communicating effectively with business and technology stakeholders, and analyzing complex situations to anticipate and resolve incident, problem, and change management. To excel in this role, you should possess formal training or certification in Technology Support concepts along with at least 3 years of applied experience. Your expertise should extend to troubleshooting, resolving, and maintaining information technology services. Furthermore, you should have a minimum of 3 years of experience in supporting enterprise data protection products like Cohesity, Commvault, or NetBackup. A solid understanding of applications and infrastructure in large-scale technology environments, encompassing both on-premises and public cloud setups, is essential. Proficiency in observability and monitoring tools, familiarity with ITIL framework processes, and availability for late shifts, including weekends, are also required. If you have experience with general-purpose programming languages or automation scripting, it would be considered a valuable asset for this position. Your commitment to continuous improvement and dedication to operational success will drive the efficiency and effectiveness of our technology support operations.,

You will be working as a Consultant - Service Now at Genpact, a global professional services and solutions firm. Your role will involve leading the design and implementation of cutting-edge ServiceNow solutions for clients, ensuring they align with business objectives and industry best practices. As a ServiceNow Architect, you will collaborate with clients and cross-functional teams to gather business requirements and translate them into technical designs. Your responsibilities will include providing technical leadership, mentoring development teams, and staying updated with ServiceNow platform advancements to drive innovation. Key Responsibilities: - Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. - Collaborate closely with clients and teams to understand business requirements and translate them into technical designs. - Provide technical leadership and mentorship to development teams for successful project execution. - Stay current with ServiceNow platform advancements and emerging trends to drive innovation. - Conduct assessments of existing ServiceNow implementations and offer recommendations for improvements. - Ensure the security, scalability, and maintainability of ServiceNow solutions. - Open to conducting Proof of Concepts and learning on Generative AI tools beyond python coding. Qualifications: Minimum Qualifications / Skills: - Bachelor's degree in computer science, IT, engineering, or related technical discipline. - Experience in ServiceNow development and architecture. - Proven expertise in designing and implementing complex ServiceNow solutions, including integrations. Preferred Qualifications / Skills: - Deep knowledge of ServiceNow Modules: ITSM, ITOM, CMDB, Discovery, HAM, SAM, etc. - Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages. - ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications preferred. - Demonstrated leadership abilities with the capacity to inspire and guide teams. - Strong client-facing and consulting skills. - Strong understanding of ITIL framework and best practices. - Excellent analytical, problem-solving, communication, and interpersonal skills. - Knowledge of Generative AI tools beyond python coding, LLM Models, etc. Location: India-Gurugram Schedule: Full-time Education Level: Bachelor's / Graduation / Equivalent Job Posting: Oct 7, 2024, 9:05:52 AM Master Skills List: Consulting Job Category: Full Time,

NTT DATA is looking for a Field Tech Associate-End User Computing, IT Support, Asset Management to join the team in Bangalore, Karntaka (IN-KA), India. As a member of the EUC Team, you will be providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and success will be measured on SLAs, CSFs & KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to learn new and emerging technologies as required, guided by business requirements. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are necessary. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Strong communication skills in English, both written and spoken, are required. Additionally, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

You will be responsible for managing hardware and software inventory as an IT Asset Management Executive at Unistanz Software Private Limited. Your primary tasks will include operational and strategic management of assets, planning and monitoring hardware and software lifecycles, tracking deliveries and installations, developing asset control processes and procedures, and ensuring compliance with audit requirements. Your role will involve continuous improvement in asset management policies and processes, ensuring asset availability for employee onboarding and offboarding, monitoring asset usage, conducting research on industry best practices, and incorporating them into organizational processes. Additionally, you will be required to have a Bachelor's degree or equivalent qualification, with 4-5 years of overall experience and at least 2 years of relevant experience in IT asset management. Knowledge and experience in IT software and hardware, IMACD, CMDB, ITSM, ITAM tools, vendor management, governance, problem-solving skills, customer-centric approach, and familiarity with ITIL framework for service delivery and support will be essential for this role. Experience in supporting branch IT asset audits will be an added advantage. If you are able to join immediately or within 10 days, your application will be preferred for this position based in Lower Parel/Chinchpokli. For more details, visit www.unistanz.com.,

As an MS-SQL DBA L2, you will be responsible for providing 24/7 database support, including incidents, requests, and changes. This role includes on-call support during weekends and outside of regular business hours to ensure continuous database functionality. Your duties will involve offering round-the-clock assistance for critical production systems, demonstrating strong knowledge and understanding of Production Database Operations and the significance of Business As Usual (BAU) operations. You must possess a good grasp of the ITIL Framework, effective communication skills (both written and verbal), and experience in Incident Management and handling crisis calls by engaging with Vendors and Clients. Your role will require strong analytical skills, problem-solving abilities, and decision-making capabilities. You should be willing to take responsibility, demonstrate problem ownership, and continuously upskill yourself on new concepts, features, and open-source technologies while also mentoring others. In this role, you will need to adapt to a rapidly changing environment, plan and execute PSU Patching & Upgradation of SQL Server, automate PSU Patching and other routine tasks, optimize queries using tools like Performance Monitor and SQL Profiler, manage account operations like login creation, and maintain security and audit parameters. Additionally, you will be responsible for tasks such as index de-fragmentation, configuration and monitoring of High Availability features, periodic database backups, SQL Agent job scheduling, and troubleshooting maintenance plans. To excel in this position, you should have strong teamwork skills, be able to work in shifts on a rotation basis, and exhibit a positive attitude. Your profile should reflect experience in Production Database Operations, Incident Management, and familiarity with ITIL Framework. Presentation skills, project management expertise, and the ability to troubleshoot data corruption issues are also essential requirements. As an ideal candidate, you should possess 5-8 years of relevant experience, hold an Engineering/MCA/Computer Science degree or post-graduation, and preferably have a relevant RDBMS certification. Experience in handling large environments with a minimum of 500+ SQL Instances and TBs of database size will be advantageous. Join us at Socit Gnrale, where we believe in the power of people to drive change and shape the future. By working together, we can make a positive impact by creating, innovating, and taking action. Our commitment to ESG principles and diversity and inclusion ensures a stimulating and caring environment where you can grow, develop your expertise, and contribute meaningfully to society. If you are looking for a workplace where you can make a difference, support ESG initiatives, and engage in solidarity actions, Socit Gnrale offers a dynamic and inclusive environment where your skills and contributions are valued.,

NTT DATA is looking for a Field Tech Senior Associate - DSS to join the team in Navi Mumbai, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. Additionally, you will learn new and emerging technologies as guided by business requirements. To be successful in this role, you should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (both written and spoken) in English are required. You should also be able to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. If you are an exceptional, innovative, and passionate individual looking to grow with a forward-thinking organization, apply now to be part of NTT DATA's team in Navi Mumbai, Maharashtra (IN-MH), India.,

The project involves configuring and implementing the Vulnerability Response Module from ServiceNow to establish an end-to-end process for Infrastructure Vulnerability Management within the company. As a tech engineer, your primary responsibilities will include setting up the ServiceNow vulnerability response module to align with company requirements and support infrastructure vulnerability management effectively. To be considered for this role, you should have a minimum of 5 years of relevant ServiceNow development experience, along with at least 2 years of hands-on experience in SecOps Vulnerability Response Application. A deep understanding of the ITIL framework and familiarity with enterprise operational tools and processes such as incident management, problem management, change management, and knowledge management is essential. Candidates should also possess expertise in working with various components of ServiceNow Development, including Business Rules, Client Scripts, UI pages, UI Actions, Script Includes, ACLs, and UI scripts. Proficiency in Java script and practical experience in ServiceNow Integration with 3rd Party applications are crucial. Additionally, experience in test-driven development with knowledge of the ServiceNow Automated Testing Framework and a strong technical background in building scalable, complex solutions within the ServiceNow platform are desired. Strong interpersonal and communication skills would be considered a bonus for this role. It is also required to have an advanced level of proficiency in the English language (C1 Advanced). Join our global and collaborative team at Security, where we strive to enhance security services through secure design principles and tailored solutions, ensuring the protection of technology, applications, and businesses.,