719 Itil Framework Jobs - Page 7

As an experienced ServiceNow Application Developer, you will be responsible for supporting and implementing ServiceNow solutions for Sourcing & Procurement Operations, Hardware and Software Asset Lifecycle, as well as designing, building, and customizing platform applications. Working as a part of a geographically distributed team of ServiceNow developers and administrators, your technical development expertise and strong knowledge of the baseline ServiceNow module capabilities will be crucial in ensuring the smooth operation and continual enhancement of the ServiceNow platform. Your key responsibilities will include delivering business application needs while preserving baseline functionality with customization and extension of the platform modules, designing and developing new ServiceNow applications and services, driving the adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency, assisting ServiceNow System Administrators with incident resolution, providing mentoring and guidance for ServiceNow System Administrators, taking ownership of complex business requirements and working them to completion, identifying and implementing opportunities for automation and process optimization within ServiceNow workflows, and staying current on ServiceNow product developments, industry trends, and best practices to recommend improvements. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience, along with 7+ years of experience in professional software development and 4+ years of experience in ServiceNow platform development. You should possess deep knowledge of ServiceNow modules including ITSM, ITAM, ITBM, and Service Catalog, proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations, good knowledge on designing, implementing, and maintaining the CSDM architecture within the ServiceNow platform, experience with incident, problem, and change management processes within an ITIL framework, and strong requirements gathering and refining experience. Preferred certifications for this role include ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR), and ITIL v3 or ITIL v4 Foundation Certification. Additionally, you should possess strong problem-solving and analytical abilities, effective written and oral communication skills, the ability to manage competing priorities and deliver results in a fast-paced environment, be a team player with a positive attitude, enthusiasm, initiative, and self-motivation, and have the ability to multi-task, meet aggressive timelines, and strong work ethics.,

As a ServiceNow CSM Developer, you will be responsible for configuring, implementing, and customizing the CSM module and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM and CSM, and building Business Rules, Workflows, Flows, and Portal widgets. Additionally, you will manage Service Catalog items. You will be involved in developing and maintaining integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub to ensure data consistency. Collaborating with stakeholders, you will translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap. It is essential to ensure that solutions follow best practices and security guidelines. Your role will also involve performing unit and integration testing, supporting UAT, and resolving bugs. Participation in code reviews will be necessary to maintain quality standards. You will support ServiceNow instance upgrades by testing functionalities and performing regular maintenance to ensure platform stability. Additionally, creating technical documentation such as design specs and development guides and providing knowledge transfer and training will be part of your responsibilities. To be successful in this role, you should have a graduate degree from a recognized University and must hold CSA and CIS-CSM certification in ServiceNow. A minimum of 5 years of ServiceNow experience, with at least 2 years of Implementation experience, is required. You should possess a strong understanding of IT Service Management (ITSM) processes and the ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications are a must. Proficiency in JavaScript, HTML, CSS, and Glide scripting is essential. In-depth knowledge of the ServiceNow platform architecture and data model is necessary, along with the ability to configure and customize various ServiceNow modules, such as Incident, Problem, Change, Service Catalog, and Knowledge Management. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication (written and verbal) and interpersonal skills. You should be able to explain technical concepts to non-technical audiences effectively. The ability to work independently and as part of a team in a fast-paced environment is crucial. Being highly organized with a strong attention to detail is important to succeed in this role. Stay updated on ServiceNow features, identify automation opportunities, and actively participate in Agile/Scrum ceremonies to drive continuous improvement.,

As a MSSQL Database Administrator at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects by ensuring they are completed within planned budgets, quality standards, and governance requirements. Your innovative mindset will drive the evolution of our digital landscape, enhancing customer experiences through cutting-edge technology. Your responsibilities will include support/setup/configuration of various SQL Server versions such as 2012, 2014, 2016, 2017, 2019, and 2022. You should possess hands-on experience in High Availability and Disaster Recovery using technologies like AlwaysOn, Log-Shipping, Replication, Backup and Recovery, Service Broker, Database Snapshots, and Windows Clustering. Expertise in T-SQL and production support for SQL Server in high-volume environments will be essential. In addition to database maintenance and troubleshooting, you will demonstrate proficiency in resolving database contention issues and performance tuning for both queries and servers. Understanding and influencing the technical design of Database components will be a key aspect of your role. Familiarity with the ITIL framework and best practices will also be beneficial. Highly valued skills for this role may include designing and implementing platforms for SQL Server at an enterprise scale, experience in regulated environments, and advanced performance tuning capabilities. Your performance in this role will be evaluated based on key skills such as risk management, change management, business acumen, strategic thinking, digital and technology expertise, and specific technical skills relevant to the position. This position is based in Chennai, and it aims to effectively monitor and maintain the bank's critical technology infrastructure while resolving complex technical issues with minimal disruption to operations. Your accountabilities will involve providing technical support, executing preventative maintenance tasks, maintaining a knowledge base, analyzing system logs, automating tasks, and proactively addressing potential issues. As an Analyst in this role, you are expected to consistently drive continuous improvement, possess deep technical knowledge, lead and supervise a team, and demonstrate the Barclays leadership behaviours. Your impact will extend to related teams, and you will collaborate with other functions and business areas to achieve organizational objectives. All colleagues at Barclays are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior and decision-making processes.,

The role of a Problem Management Administrator involves overseeing the Problem Management process within the IT department. This includes identifying root causes of incidents and recurring issues, implementing preventive measures, and collaborating with various teams to ensure efficient service delivery. The position requires strong analytical skills, technical expertise, and effective communication abilities. The Problem Manager is also expected to support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identifying, analyzing, investigating, and resolving root causes of incidents and recurring issues. Collaborate with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems affecting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to uncover underlying issues, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution. Implement and maintain problem management strategies, policies, and procedures in alignment with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to evaluate performance, identify trends, and monitor the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and enhance problem management processes. Provide guidance and support to junior problem management staff, promoting a culture of continuous improvement and knowledge sharing within the team. Stay informed about industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Minimum 2+ years of experience in problem management or incident management roles in a corporate IT environment, with a solid grasp of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and resolving problems across IT infrastructure, applications, and services. Familiarity with IT service management tools such as ServiceNow, BMC Remedy, and knowledge of the ITIL framework. Strong analytical and problem-solving skills, capable of prioritizing and managing multiple problems and projects concurrently. Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels. ITIL Foundation certification or higher-level ITIL certifications are advantageous. Experience in managing problem management processes in a complex organizational environment.,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Security Information and Event Management (SIEM), Cloud Network OperationsMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Roles & Responsibilities:-"To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To perform Level 1 troubleshooting readily and update the tickets in timely mannerPass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required." Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network operations and troubleshooting methodologies.- Experience with network monitoring tools and technologies.- Knowledge of cloud network operations and security operations monitoring.- Hands-on experience in resolving network-related issues.- Familiarity with ITIL framework and incident management processes."Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsBasic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc)." Additional Information:"The candidate should have experience in troubleshooting issues on large enteprise networks.Strong analytical and communication skills (written / oral) required.Excellent time management skills and strong attention to detailBasic skills in MS Excel / MS Power Point Tasks " Educational Qualification *Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.- The candidate should have a minimum of 2 years of relevant experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As a skilled ServiceNow Developer, you will play a crucial role in our dynamic team by designing, developing, and implementing ServiceNow solutions that align with the business requirements. Your primary responsibility will involve collaborating with stakeholders to grasp their needs and translating them into technical solutions using the ServiceNow platform. Your expertise in ServiceNow development, configuration, customization, and integration will be pivotal in ensuring the success of our projects. Your key responsibilities will include designing and implementing ServiceNow solutions, customizing and configuring applications, modules, forms, workflows, and UI components. You will also be involved in developing and maintaining integrations with other systems through various methods such as REST and SOAP. Gathering requirements from business stakeholders and providing technical guidance on best practices will be essential aspects of your role. Additionally, troubleshooting issues related to ServiceNow applications and integrations, along with creating and maintaining technical documentation, will be part of your daily tasks. To excel in this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 3 years of experience as a ServiceNow Developer is required, along with proficiency in JavaScript, HTML, CSS, Jelly, and AngularJS. Hands-on experience with ServiceNow scripting and integration tools like REST and SOAP is crucial. Possessing ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) would be advantageous. Preferred skills for this role include familiarity with ServiceNow IT Service Management (ITSM) and other applications, knowledge of the ITIL framework, experience with ServiceNow Performance Analytics, and exposure to Agile development methodologies. Additionally, having expertise in HR Service Delivery, ITSM, Workplace Services, and Service portal experience would be beneficial. Knowledge of the ServiceNow data model and relevant data modeling exposure is desirable, and ServiceNow certifications are a plus. In this full-time, permanent position, you will have the opportunity to contribute to the continuous improvement of ServiceNow processes, tools, and methodologies while staying updated on the latest features and industry trends. Your involvement in unit testing, integration testing, and user acceptance testing will be instrumental in delivering high-quality ServiceNow solutions to meet our business needs.,

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Responsibilities: * Manage incidents from detection to resolution using ITIL processes. * Collaborate with cross-functional teams on problem analysis and root cause identification. Work from home Provident fund

You will be responsible for designing, developing, and implementing ServiceNow solutions to meet business requirements. Collaborate with various stakeholders to understand their needs and translate them into technical solutions leveraging the ServiceNow platform. This role requires strong technical expertise in ServiceNow development, configuration, customization, and integration. Design, develop, and implement ServiceNow solutions based on business requirements. Customize and configure ServiceNow applications, modules, forms, workflows, and UI components. Develop and maintain ServiceNow integrations with other systems using REST, SOAP, and other integration methods. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Provide technical expertise and guidance on best practices for ServiceNow development and configuration. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Create and maintain technical documentation for ServiceNow solutions, including design documents, configuration guides, and release notes. Perform unit testing, integration testing, and user acceptance testing for ServiceNow applications and enhancements. Stay updated on the latest ServiceNow features, functionalities, and industry trends. Participate in the continuous improvement of ServiceNow processes, tools, and methodologies. Bachelors degree in Computer Science, Information Technology, or related field required. Proven experience as a ServiceNow Developer with at least 3 years of experience. Experience with ServiceNow development technologies such as JavaScript, HTML, CSS, Jelly, and AngularJS. Hands-on experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.). Experience with ServiceNow integration tools and techniques (REST, SOAP, MID Server, etc.). ServiceNow certification(s) such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent, preferred. Experience with ServiceNow IT Service Management (ITSM) and other ServiceNow applications (ITOM, ITBM, etc.) preferred. Knowledge of ITIL framework and IT service management processes. Experience with ServiceNow Performance Analytics and Reporting. Familiarity with Agile development methodologies. HR Service Delivery, ITSM, or Workplace Services experience. Service portal experience. Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure. Servicenow data model is covered under the CSA certification.,

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key responsibilities for this role include leading the Production Support function, overseeing a high-performing team of 10+ engineers across various geographies and time zones. You will take charge of Incident Management, Break-Fix Operations, and Problem Management in alignment with ITIL best practices. Your role will also involve ensuring minimal disruptions to business-critical systems through proactive monitoring, rapid incident response, and analyzing production data to identify trends, recurring issues, or areas for optimization. Collaboration with cross-functional teams, such as Engineering, QA, Infrastructure, and Product, will be essential to ensure seamless issue resolution and root cause analysis. You will be expected to drive continuous improvement initiatives, automation, and operational efficiencies while managing and optimizing support SLAs, KPIs, and reporting metrics. Providing regular CxO-level reporting, dashboards, and communication on incident trends, risk mitigations, and system health will also be part of your responsibilities. In addition, fostering a culture of accountability, collaboration, and customer-centricity within the team, as well as ensuring compliance with governance and audit processes, will be crucial. The ideal candidate should have 12+ years of overall IT experience with a significant focus on Production Support leadership roles. A proven track record of building and managing large-scale support teams in high-availability, high-performance environments is required. Strong expertise in ITIL processes, particularly in Incident, Problem, and Change Management, is essential. Excellent communication skills, with the ability to interact and influence stakeholders at all levels, including CXO executives, are a must. The ability to lead teams under pressure and in fast-paced, evolving environments is also required. Experience working in a product-based company is highly preferred, and familiarity with support tools like Opsgenie, Sumologic, Jira, ServiceNow, and Dynatrace is considered a plus for this role.,

Candidate to have at least 10years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best practices around ITBM / SPM, requiring a highly focused and structured individual with strong client management experience. 8. Excellent Knowledge and Hands on, on Technical Development aspects of ITBM / SPM Suite inclusive and not limited to Idea / Demand Management, PPM, Agile, Resource Management, Expense Management and Timecard Management 9. Good Understanding of Technical Verbiage and Concepts of ServiceNow Development Aspects 10. Hands on Experience in creating, maintaining, and implementing the ServiceNow Suite 11. Hands on Experience in Contributing to the HLD, LLD and maintaining the changes for the same. 12. Excellent written and oral communication skills, including the ability to communicate across business areas 13. Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders and systems 14. Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment 15. Experience working with cross-functional teams 16. At least 4+ years experience with ITBM / SPM 17. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 18. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 19. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 20. ServiceNow Certified Implementation Specialist and Systems Administration Certified. At least 7+ years comprehensive experience with ServiceNow platform and 4+ years experience with ITBM / SPM. 2. Proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments 3. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 4. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 5. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 6. Ability to develop on the ServiceNow platform including the customization. 7. Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a Must. Good to have skill: 1. Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS 2. Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 3. Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. 4. Working knowledge of how configuration management factors into the ITIL framework Mandatory Skills: ServiceNow Solution Architecture.: Experience: 8-10 Years.

Position : Change Manager Infra Mainframe Z/OS Operations REQUIRED EXPERIENCE Bachelor's degree in computer science, Information Technology, or related field 7+ years of experience in IT operations, with at least 5 years focusing on change management Strong understanding of Mainframe z/OS. Microsoft Azure Dev Ops (Scrum master experience desired but not required) In-depth knowledge of ITSM frameworks (e.g., ITIL) Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills

As a Customer Support Engineer, your role will involve providing remote technical support to both internal and external clients globally for hosted and on-premise solutions across a diverse product portfolio. You will collaborate with IT, operations teams, product development, and product management to drive innovation and enhance customer experience. Reporting to the VP of Customer Support, you will play a crucial role in ensuring customer satisfaction through efficient and effective support services. Your responsibilities will include managing product and customer support for global clients, handling customer incidents via telephone, cases/incidents, and coordinating with next level support, infrastructure teams, and product teams. You will be responsible for managing end-to-end communication with clients based on agreed SLAs, triaging and escalating incidents as per standard operating procedures, and acting as a bridge between engineering and consulting teams to resolve issues promptly. To excel in this role, you should possess a Bachelor's degree or equivalent qualification. You must have a strong understanding of managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions. Your customer-facing skills should be exemplary, enabling you to effectively communicate with clients via phone and email. Additionally, you should have a good grasp of enterprise-level application support, infrastructure support, and cloud platforms. Flexibility to work in shifts is essential for this role. You should demonstrate proficiency in troubleshooting issues, disturbances, and failures in platforms and systems, collaborating with internal and external stakeholders to restore functionality. Prior exposure to incident/problem/change management, knowledge of the ITIL framework, and familiarity with AWS concepts will be beneficial. Excellent written and verbal communication skills are a must-have for this position. In return, we offer you an inclusive work culture that aligns with our core values of Acting Like an Owner, Delighting Our Customers, and Earning the Respect of Others. You will have the opportunity to make a significant impact, grow professionally, and leverage your unique strengths through valuable learning experiences. We provide competitive compensation, benefits, and rewards programs that recognize and encourage your best efforts. You will also enjoy a people-first work environment that promotes work-life balance, employee resource groups, and social events to foster interaction and camaraderie.,

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Diverse Lynx is looking for Incident Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

As a System Administrator at Sisha Green Tech located in Sector 63, Noida, India, you will play a crucial role in driving a greener future through impactful and sustainable solutions. Your responsibilities will revolve around managing and supporting various Microsoft tools, configuring and maintaining hardware and software systems, and designing and managing cloud-based systems on Microsoft Azure. Your key responsibilities will include administering Microsoft tools such as Windows Server, Office 365, Exchange, Active Directory, and Microsoft Teams. You will be responsible for troubleshooting and maintaining Microsoft software and hardware systems across regions in the US and India. Additionally, you will configure and maintain hardware and software systems, including network devices, servers, and workstations, and implement system updates, patches, and software rollouts to ensure the systems are secure and up to date. In the realm of Azure Cloud Architecture & Management, you will be designing, implementing, and managing cloud-based systems on Microsoft Azure. This involves configuring and maintaining Azure services such as Azure Active Directory, virtual networks, storage, and security. Furthermore, you will provide performance optimization and monitoring for Azure-based infrastructure. To excel in this role, you should have proven experience as an IT Administrator or a similar role with expertise in Microsoft tools, system configuration, and cloud management. Strong knowledge of Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and Windows Server is essential. Additionally, expertise in NetSuite system administration and support, along with hands-on experience with Azure Cloud architecture and management, is required. Your ability to troubleshoot, problem-solve, and analyze situations will be crucial. You should be comfortable working independently and collaborating with cross-functional teams. A strong understanding of IT security protocols, data protection laws, and compliance regulations is necessary. Excellent communication skills are vital for effective collaboration across diverse teams in the US and India. Preferred qualifications for this role include Azure certifications (e.g., Azure Solutions Architect Expert, Azure Administrator Associate), NetSuite certifications or relevant experience with systems, experience with global IT operations and cross-country IT support, and familiarity with the ITIL framework for IT service management. Joining Sisha Green Tech offers professional development opportunities, a collaborative and supportive work environment, a competitive salary with paid time off, and holidays. If you are passionate about driving sustainability and making a positive impact, this role is an exciting opportunity to contribute to a greener future.,

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Competencies Description Technical skill evolution: Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. Should have strong knowledge of IP Network Architecture with services Excellent Communication and Coordination skills, confident and structured when dealing with conflict Experience in managing major incidents with good understanding of business and service impact. Demonstrate effective stakeholder engagement Operational Skill: Able to handle multiple outages at same time with coordination with relevant stakeholders Strong interpersonal & verbal communications with good written skills. Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused Able to take responsibility and motivate team members in difficult or stressful situations Digital DNA Should identify automation opportunity and implement it. Process enhancement Should understand industry standard process and framework like ITIL & ISO. Should be able to improve and implement the current INM process Familiar with ISO 27001 & the process of ISO 20000 audit and compliance Always follow HSW rules Core Competencies, Knowledge Professional Qualifications Candidate must possess engineering Bachelors Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent Must have foundation qualification in ITIL V3 4) Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services Ability to work independently with a significant attention to detail & Ability to work under pressure. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, Good problem solving techniques and Customer focused

Responsibilities: Provide Level-2 support and troubleshooting to resolve network issues Record all your actions using the incident management tool and methodology. Design and execute IT Changes Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc) Perform other operational duties as assigned Handle the escalated issues (Incidents/ changes/ Problems) Identifying the potential/ Candidate problems in the network and provide solutions Proactive problem management based on the 0analysis of the incidents Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team. Requirements: Network Security and Data Center: (mandatory) Good hands-on experience working with Palo Alto Firewall devices and DNS. Good hands-on experience on various firewalls (Juniper SRX, Cisco ASA), including VPNs, Experience with Cisco Nexus technology, including NXOS. Familiarity with WireShark to troubleshoot issues. Familiar with Monitoring technologies and providing fixes to the issues. Routing and Switching: (mandatory) Good understanding of the OSI layers, switching, and routing concepts Experience in configuring and manipulating BGP Extensive experience with routing protocols and manipulating them Familiarity with Quality of Service for marking and queuing Experience with IPVPN is a plus, E.g., GRE, IPSEC etc. Familiar with Monitoring technologies and providing fixes to the issues. Knowledge below is a plus: F5 load balancers Web application firewalls, RADIUS Scripting knowledge in Python etc. ITIL framework (Optional) Certifications (Optional)

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.