IT Help Desk

The IT Help Desk Technician at Havas Creative is responsible for delivering technical support for computer hardware and software to the organization's employees. Your main duties will include troubleshooting and resolving technical issues, maintaining inventory records of equipment, and supporting the deployment of new technology solutions. You will collaborate with other IT teams to ensure smooth integration of technology solutions and document technical processes and procedures for future reference. It is essential to stay updated with the latest technologies and industry trends to enhance technical support services. As the ideal candidate, you should possess a diploma or degree in Computer Science or a related field, along with proven experience in providing technical support for computer hardware and software. You should have a strong understanding of computer hardware components, familiarity with operating systems like Windows and MacOS, and excellent problem-solving skills. Additionally, you should be proficient in networking concepts and protocols, have experience with ticketing systems and help desk software, and demonstrate effective communication and interpersonal skills. The ability to work independently and as part of a team is crucial for this role. This is a permanent position at Havas Creative, where you will play a key role in ensuring the smooth operation of IT systems and providing high-quality technical support to the organization's employees.,