531 Software Support Jobs

Role Overview: As a Support Specialist, you'll handle Level 1 and 2 support, manage tickets during US nighttime hours, perform UAT and regression testing, maintain client communication, and provide weekly status reports. Key Responsibilities: Level 1 and 2 support, including: Handling ticket intake during US nighttime hours Validating issues, and assigning appropriate severity and priority Triage tickets to resolution and document steps taken to resolve issues or questions Following the escalation process with the engineering team Maintaining communication and updates to clients Updating the ticket with any changes to the status, severity, or state of the ticket Handing off tickets to US based counterparts Weekly ticket refinement and clean-up UAT and Regression testing Testing new releases and updates to SaaS products Validating use cases and reporting back to engineering Providing weekly status reports weekly ticket summary, what happened, what are you working on, what are you blocked by, and what are you doing next Qualifications and Skills: 2-5 years of SaaS software support English speak at high proficiency Technical experience in managing Azure cloud deployments Experience in python and java a plus

Technical Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/ services that our customers might face, with accuracy and efficiency. The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineers can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Job Responsibilities: Independently understand and analyse the problem faced by customers and share detailed explanations with clients on the problem and solution provided. Become a subject matter expert and remain up-to-date with all the latest developments of the product. Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Software Support to manage resultant problems. Monitor, Measure, Improve and report SLAs for Support and SaaS tickets. Ability to learn quickly about product, platform, and manage the entire knowledge base. Create and maintain technical documentation for support and knowledge base. Work with the various stakeholders to ensure SLAs are always met. Work closely with Service Delivery and Account Management teams to ensure client Retention and Success. Responsible for team performance, analyzing trends and reporting on performance metrics to management on a regular basis. Mentor and Motivate team members to provide outstanding support. Identify training needs for the team. Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self. Ensure there are robust procedures and processes within the software support function. Implementing shift process and ownership mindset. Manage the Shift Rotation and Team Availability for 24 X 7 Support. Desired candidate will have: Exceptional written and oral English skills. Willingness to learn and multi-tasking skills. Be Self driven & High sense of ownership. Confident at troubleshooting. Strong problem-solving and a desire to seek the root cause of an issue. Excellent client-facing & listening skills. Previous experience of working/dealing with customers. Experience working on tools such as JIRA, Excel. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: At MoveInSync, we are dedicated to solving the challenge of delivering reliable, secure, and sustainable commuting solutions. MoveInSync is the worlds largest employee commute platform, with over 300 clients, including 86 Fortune 500 companies across 37 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commuting space since 2009, offering reliable, safe, and sustainable solutions for enterprises. MoveInSync has won multiple awards over the years, including G2 Best India Software Companies for 2023, Mint W3 Future of Work Disruptor 2021, and Entrepreneur India Magazines Entrepreneur of the Year in Service Business (SaaS & IT Services) in 2019. MoveInSync One is an end-to-end employee commute solution for enterprises. About Uplers: Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India. With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently. Experience a simpler, faster, and more reliable hiring process with Uplers today.

Software Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/ services that our customers might face, with accuracy and efficiency. The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineers can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Job Responsibilities: Independently understand and analyse the problem faced by customers and share detailed explanations with clients on the problem and solution provided. Become a subject matter expert and remain up-to-date with all the latest developments of the product. Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Software Support to manage resultant problems. Monitor, Measure, Improve and report SLAs for Support and SaaS tickets. Ability to learn quickly about product, platform, and manage the entire knowledge base. Create and maintain technical documentation for support and knowledge base. Work with the various stakeholders to ensure SLAs are always met. Work closely with Service Delivery and Account Management teams to ensure client Retention and Success. Responsible for team performance, analyzing trends and reporting on performance metrics to management on a regular basis. Mentor and Motivate team members to provide outstanding support. Identify training needs for the team. Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self. Ensure there are robust procedures and processes within the software support function. Implementing shift process and ownership mindset. Manage the Shift Rotation and Team Availability for 24 X 7 Support. Desired candidate will have: Exceptional written and oral English skills. Willingness to learn and multi-tasking skills. Be Self driven & High sense of ownership. Confident at troubleshooting. Strong problem-solving and a desire to seek the root cause of an issue. Excellent client-facing & listening skills. Previous experience of working/dealing with customers. Experience working on tools such as JIRA, Excel. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: At MoveInSync, we are dedicated to solving the challenge of delivering reliable, secure, and sustainable commuting solutions. MoveInSync is the worlds largest employee commute platform, with over 300 clients, including 86 Fortune 500 companies across 37 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commuting space since 2009, offering reliable, safe, and sustainable solutions for enterprises. MoveInSync has won multiple awards over the years, including G2 Best India Software Companies for 2023, Mint W3 Future of Work Disruptor 2021, and Entrepreneur India Magazines Entrepreneur of the Year in Service Business (SaaS & IT Services) in 2019. MoveInSync One is an end-to-end employee commute solution for enterprises. About Uplers: Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India. With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently. Experience a simpler, faster, and more reliable hiring process with Uplers today.

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

1. EVA App Support Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team. Discuss program-level improvements or issues during scheduled meetings with the EVA team. Provide support to the back-office team for using the app efficiently and resolving any queries. 2. Pedio App Support Coordinate with technicians facing login or usage issues in the Pedio App. Ensure real-time issue resolution by staying in touch with the app support team. 3. Toll-Free, Website & Online Platforms Handle toll-free calls and coordinate with customers for service inquiries or product orders. Maintain and share a proper call log/report regularly. Coordinate with the respective area manager for online product orders (e.g., from the website, TradeIndia, or IndiaMart), confirm delivery timelines, and update customers. Manage leads from platforms like TradeIndia and IndiaMart, coordinate with customers, and aim for successful closure. 4. Attendance & Reporting Maintain and submit voucher employee attendance reports to Gauri Madam. Share chemical usage details with the accounts team for stock and billing purposes. 5. Audit & Reporting Conduct service audits on-site and prepare detailed reports with observations and recommendations. Coordinate with customers for audit permissions, support during inspections, and follow-up. 6. Operational Coordination Schedule and manage meetings with sales executives , supervisors, and technical teams. Handle complaint services by proper coordination and follow-up to ensure resolution. Assist in technician arrangement , especially in branches facing manpower shortages. Candidate should have willingness to Travel

Key Responsibilities: Provide technical support for Tally software to clients via phone, email, remote login, or onsite visits. Handle installation, configuration, and upgrades of Tally software. Assist clients with GST, TDS, Payroll, Inventory, and Accounting features in Tally. Troubleshoot and resolve issues related to data migration, backup, errors, and customization. Train and guide clients on Tally usage, reports, and best practices. Maintain proper documentation of client issues, resolutions, and follow-ups. Escalate complex issues to senior team members or software partners if required. Ensure customer satisfaction and timely support delivery. Minimum Requirements: Strong knowledge of Tally Prime / Tally ERP 9. Understanding of Accounting principles, GST, TDS, Payroll, and Inventory management. Hands-on experience in installation, troubleshooting, and data management in Tally. Good communication skills in English / Hindi / local language. Ability to handle multiple client queries and work independently. Any degree/diploma in Commerce, Accounting, or IT is preferred. Certification in Tally will be an added advantage.

Our Global MNC Client in the industry of Education is looking for Software programmer with 5+ years of experience in working in team and also managing independent projects in PHP with knowledge of other platforms Candidate need not be fluent in English although basic speaking and listening / comprehension skills are required. Hindi is the other language where similar fluency is required Candidate must be exposed to multiple assignments and demonstrate delivery of timelines Knowledge of wireframing will be an added advantage Interested candidates may also be exposed to overseas clients, assignments and may also require to travel as need arises Organisation is a very stable and values loyalty, with high support for deserving candidate for continuous education and growth. Employees are also eligible to get Performance Incentives as applicable for all support functions based on the organisation results Client operates out of 47 locations across South Asia and has opening at Delhi / Gurgaon Applicants will be subject to a assessment of Technical skills and a recruitment interview thereafter. Positions are for immediate closing

We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k Call 9988353971 7508062612 9988350971 WhatsApp number 9781021114 Mail Id- bps0172@gmail.com Age Limit 18 to 32

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To: Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

The Customer Experience Consultants (CEC) will be delivering UKG Emerald for UKGs top segment customers. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration, The CECs will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These experts must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features. Essential Functions: Drives business and IT planning & strategy sessions with customers in partnership with UKGs product development team and Customer experience teams. Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals. Deliver services for the UKGs top segment customers including UKG products, solutions, integrations and innovations. Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability. Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications. Monitor and troubleshoot integration issues, providing technical support and guidance to development teams. Supports and drives the development of master plans for business and IT landscape and IT transformations. Develop and validate a release strategy. Develop an operational strategy for the customer to adopt UKG Best Practices. Define a strategy to develop customer integration models. Develop a master plan with the customer for business continuity. Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry. Provides functional and technical advisory for UKG Customer Engagements within the industry. Qualifications: Bachelors degree in computer science, Information technology, engineering, or other relevant combination of training and experience. 3+ years in a Solution and Software Support for Cloud solutions and Operations. 3+ years of experience in consulting solutions for HRIS or Workforce management Knowledge of UKG solutions such as UKG PRO, WFM, and READY is a plus Excellent technical knowledge on cloud architecture and integration. Proficient in tools and cloud platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent. Overall knowledge on Root Cause analysis, diagnosis and solutioning. Overall knowledge AI, data, integrations and cross technologies. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency. Proven ability to design and implement scalable, secure, and efficient solutions. Must be willing to work out of the US for 3-6 months during the initial training period.

The Customer Experience Senior Consultants (CESC) will be delivering UKG Emerald for UKGs top segment customers. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration The CESC will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features. Essential Functions: Drives business and IT planning & strategy sessions with customers in partnership with UKGs product development team and Customer experience teams. Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals. Deliver services for the UKGs top segment customers including UKG products, solutions, integrations and innovations. Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability. Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications. Monitor and troubleshoot integration issues, providing technical support and guidance to development teams. Supports and drives the development of master plans for business and IT landscape and IT transformations. Develop and validate a release strategy. Develop an operational strategy for the customer to adopt UKG Best Practices. Define a strategy to develop customer integration models. Develop a master plan with the customer for business continuity. Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry. Provides functional and technical advisory for UKG Customer Engagements within the industry. Qualifications: Bachelors degree in computer science, Information technology, engineering, or other relevant combination of training and experience. 5+ years in a Solution and Software Support for Cloud solutions and Operations. 5+ years of experience in consulting solutions for HRIS or Workforce management Knowledge of UKG solutions such as UKG PRO, WFM, and READY is a plus Excellent technical knowledge on cloud architecture and integration. Proficient in tools and cloud platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent. Overall knowledge on Root Cause analysis, diagnosis and solutioning. Overall knowledge AI, data, integrations and cross technologies. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency. Proven ability to design and implement scalable, secure, and efficient solutions. Must be willing to work out of the US during the initial training period.

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical and problem-solving capabilities, with experience in diagnosing complex technical issues and coordinating resolution. Experience in network operations or technical support, with working knowledge of NPI, upgrades, and emergency/outage management. Ability to collaborate effectively across cross-functional teams (Care, Sales, Emergency Management, etc.) to ensure unified customer engagement. Proficiency in using support tools and maintaining network-related databases to track customer environments and issue status. It would be nice if you also have: Awareness of tendering processes and commercial aspects related to customer support scope and service contracts. Experience mentoring or coaching internal teams or contributing to best practice improvements in service delivery. Act as the primary technical interface to the customer, representing Nokia's Technical Support Services, managing complex issues, and resolving conflicts to ensure customer satisfaction. Communicate operational, technical, and quality-related updates to the customer, including recommendations based on product release notes, alerts, and upgrade guidance within SWS scope. Collaborate with Care Program Management (CaPM) to monitor customer satisfaction, support technical aspects of care programs, and align on opportunities or concerns. Support outage and emergency scenarios by providing technical inputs to the Emergency Management (EM) team and facilitating rapid resolution. Maintain and update critical network data and customer-specific configurations in internal tools to ensure accuracy in service delivery. Track and contribute to customer NPI, rollout, and tendering activities, identifying risks, raising concerns, and suggesting improvements related to SWS scope. Identify and share sales opportunities with the CaPM or Sales teams and act as a technical consultant to influence solution development and delivery. Mentor internal teams and contribute to service innovation, applying advanced analytical skills to resolve complex problems and improve support models.

Manage a team of support executive Analyze high level requirements / issue Co-ordination with Development Team Keep effective Track on outstanding issues, Delivery timelines, co-ordinate with stakeholder to analyze and ensure quick action and commitment fulfilment Convince and communicate properly to customer for out of scope demand Bring customer satisfaction level to 100% Prepare guidelines for smooth support mechanism, ensure the implementation of the same within team Self-motivated and Create motivation within team Periodical status and performance report to management Understand and identify frequently demanded features, analyze and take to development Ensure Quality and quantity delivery of team Be a part of high performing team and managing yourself and others to learn and implement the skills in the industry. Encourage/influence customers to extend and/or expand the use of our product. SKILLS 3 years experience in ERP/accounting software implementation. Deep knowledge of business process, accounting, Taxation and operations Strong Leadership Quality High level of initiative with the ability to self-manage. Excellent written and verbal communication and problem-solving skills. Soft spoken, relationship development skill, high level patience, skill to handle irritated customers ERP/Accounting Software Implementation

We are seeking a skilled and dedicated Computer Hardware Technical Support Specialist .This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills. Key Responsibilities: Provide technical support to customers via phone, email, or chat regarding hardware issues, installations, and troubleshooting. Diagnose and resolve hardware-related issues, including desktops, laptops, printers, network devices, and other peripherals. Perform system and hardware upgrades, installations, and replacements. Assist with the configuration of hardware components, ensuring compatibility with software and other system elements. Maintain and update documentation related to technical issues, resolutions, and system configurations. Guide customers through hardware troubleshooting steps, from initial diagnosis to resolution. Collaborate with cross-functional teams (such as software support, IT, and network teams) to resolve complex hardware problems. Provide preventive maintenance recommendations to ensure longevity and performance of hardware devices. Test, calibrate, and configure newly purchased hardware. Maintain up-to-date knowledge of computer hardware products and emerging technology trends. Escalate complex or unresolved technical issues to senior staff or management as needed. Ensure high levels of customer satisfaction through timely resolution and professional communication. Qualifications: Proven experience in computer hardware support or technical troubleshooting. In-depth knowledge of computer hardware components (motherboards, CPUs, RAM, hard drives, printers, etc.). Experience with diagnostic tools and utilities for identifying hardware issues. Ability to troubleshoot and resolve hardware and peripheral problems. Basic understanding of operating systems (Windows, macOS, Linux) and how they interact with hardware. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Strong customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work independently as well as in a team environment. A+ certification or equivalent technical certifications (preferred but not required). Ability to lift and move hardware components when necessary. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with networking hardware and setup. Familiarity with software tools used for hardware diagnostics (e.g., memtest, stress testing software). Certification in hardware-related fields (e.g., CompTIA A+, ITIL).

The Customer Experience Architects (CEA) will be delivering Services for UKG Emerald. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration. The CEAs will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features. Essential Functions: Drives business and IT planning & strategy sessions with customers in partnership with UKGs product development team and Customer Experience (CX) teams. Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals. Deliver services for UKGs top segment customers including UKG products, solutions, integrations and innovations. Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability. Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications. Monitor and troubleshoot integration issues, providing technical support and guidance to development teams. Supports and drives the development of master plans for business and IT landscape and IT transformations. Develop and validate a release strategy. Develop an operational strategy for the customer to adopt UKG Best Practices. Define a strategy to develop customer integration models. Develop a master plan with the customer for business continuity. Ensures consistent UKG Emerald strategy and delivery engagements according to the customer industry. Provides functional and technical advisory for UKG Customer Engagements within the industry. Required Qualifications: Bachelors degree in computer science, Information technology, engineering, or other relevant combination of training and experience. 8+ years in a Solution and Software Support for Cloud solutions and Operations. 8+ years of experience in consulting solutions for HRIS or Workforce management. Excellent technical knowledge on cloud architecture and integration. Proficient in tools and cloud platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent. Overall knowledge on Root Cause analysis, diagnosis and solutioning. Overall knowledge AI, data, integrations and cross technologies. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency. Proven ability to design and implement scalable, secure, and efficient solutions. Must be willing to work out of the US during the initial training period. Preferred Qualifications: Knowledge of UKG solutions such as UKG Pro Suite, WFM, and UKG Ready.

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/service requests as per standard SLAs/Turnaround Times. Perform additional support tasks as assigned by the Team Lead. Strong interpersonal ability to interact with teams across various sites/branches and within the organization. Would be the Primary escalation point for all blockages in the pipelines. Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary. Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency. Responsible for maintaining SOPs Continuously improves customer service, productivity, and process improvement. Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein. Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours). Responsible for handling calls and emails for issues reported by the internal team and getting the same addressed as per SLA. Responsible for the Onboarding and Off-boarding process of Aakash employees in collaboration with the HR team. Maintaining the sanctity of the credentials for all Products as per security norms. Responsible for setup requirements across Products. Maintain exchange of regular communication with cross-functional teams. Qualification/ Experience 0-1 years of experience in an L1/L2 technical support assignment independently communicating with clients. Working knowledge of SQL queries, PS Queries and Java scripts is preferred. Familiar with any one ticketing tools like- Sapphire, JIRA. Knowledge of Excel. MCA is preferred. Skills Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC). Strong oral and written communication skills. Comfortable working on SQL queries.

1. IT Infrastructure Management Maintain and troubleshoot hardware (computers, printers, bar code scanners, bio metric devices, etc.) used in garment production units and offices. Ensure smooth functioning of LAN/WAN, Wi-Fi, and internet connectivity across factory and office premises. Manage data backup, storage, and recovery processes. 2. Software & ERP Support Provide support for ERP/garment industry-specific software (such as SAP, Tally, or customized production planning systems). Coordinate with vendors for software updates, troubleshooting, and integration with production processes. Train staff on using ERP modules for merchandising, production, inventory, and accounts. 3. Data Security & Compliance Ensure data security, antivirus updates, and firewall protection. Monitor user access rights to protect sensitive company data. Support compliance with IT and audit requirements. 4. Production & Operations Support Assist production teams with IT-enabled machines (e.g., CAD systems, automated cutting/printing systems). Troubleshoot IT-related issues in production lines without hampering workflow. Support barcode/RFID-based inventory and warehouse management systems. 5. User Support & Training Provide first-level IT support to employees across departments. Conduct training sessions on IT tools, emails, and ERP usage. Document recurring issues and preventive solutions. Note: Candidates with relevant garments industry experience will be considered. Local candidates will be given preference

Role & responsibilities • Responsible for the implementation of HRMS work. • Communicate with clients To Understand clients needs and provide solutions • Responsible for the preparation of project documents and development of the project plan, as well as to manage the progress of the project and changes • Setup system configuration during project implementation • Complete the final function test during the project implementation process to meet client requirements • Provide system training for clients and provide required support • Any other tasks assigned by manager • Requirement Gathering: Gathering crucial information and insights from clients or stakeholders • Implementation: Ensuring the successful and timely implementation of our projects or solutions. • Training and Go Live Assistance: Conducting training sessions for clients or team members. • Support: Providing on-site support to address client needs and concerns Working Days:- 5 Days Working, Alternate Saturdays working

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. Solid understanding of programming concepts, software design and software development principles.

Position Summary: In this role, you will serve as the single point of contact for customers. You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer satisfaction, service fidelity, and profitability. A thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics is essential. You must quickly identify thenext steps in the problem-resolution process using ITIL practices and proactively identify actions for continuous improvements. This role can be a stand-alone position or part of a dedicated Customer Support Services Team. Key Areas of Responsibility: Client Governance, Service Delivery: Establish an aligned governance model with clients. Maintain daily, weekly, monthly, and quarterly interactions to drive service performance and engagement. Deliver services contract terms throughout the agreement lifecycle. Maintain working relationships with clients and internal organizations and collaborate with stakeholders to deliver world class customer experience Ensure data integrity within NCR systems. Ensure accurate and timely asset entitlement. Manage assets accurate coverage in the ES system Address time & material billing/disputes and ensure designated customer-specific process are followed to ease of collection and dispute management. Metrics to measure : Accuracy of asset entitlement resolve billing/ AR disputes SLA compliance Client KPI targets Achieve CSAT and NPS Targets Frequency of governance meetings 100% Number of service improvements implemented (target: 1 per quarter) Software and Hardware support (Bad actors, Chronic Units, Software Bugs and Compliance) Identify and improve hardware that repeatedly fails to meet quality and performance standards. Work on CI with customer and Internal stakeholders to isolate excessive failure rates. Drive Software Quality or Bugs raised by customers and ensure its deployed successfully within the agreed timelines. Provide general or account-specific bulletin or support to customer engineers to address service quality customer concerns. Identify and report quality issues. Work with responsible stakeholders to ensure resolution. Deliver software support services for specific software products covered under maintenance contracts. Engage fully with the software team. Customer Contract, ProfitMargin Enhancements and Cost Reduction Manage NCR internal customer profit & loss to ensure account profitability. Look for areas or service opportunities to enhance the margins Plugin services leakages, which impact cost/margin/profitability Penalty and Concession negotiations Support and collaborate withbusiness teams (salesPSO/MSO/FSC) Engage fully in contract renewals, services contract management issues, scope of work etc.. Entitlement, AR , Billing AccuracyETB Customer assets are accurately mapped Entitlement target 95% Ensure timely Billing accuracy target 98% Manage billing disputes and AR disputes and keep them in check until resolved SLA Penalties: Ensure service performance data is preserved and Reconciled Customer SLA data is discussed with thecustomer Penalties are negotiated and kept in control CI/VSM practices are used to identify gaps and provide solutions to customer problem Audit and Controls: Identify and report Audit concerns raised by the customer. Work with responsible stakeholders to ensure resolution Mitigation Ensure NCR is compliant and controls are in place. #LI-SS1 #Li-Hybrid

Job Title : Helpdesk / End User Support (EUS) Engineer Experience : 13 years Location : Bengaluru Employment Type : Contract To Hire Role Overview We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred. Key Responsibilities Provide L1/L2 technical support for end users on hardware, software, and network issues. Troubleshoot Office 365 services (Outlook, Teams, OneDrive, SharePoint). Perform bulk remote laptops domain migrations , configurations, and issue resolution. Install, configure, and troubleshoot applications on laptops/desktops . Administer Active Directory accounts, groups, and access rights. Coordinate with external vendors for repairs, replacements, and IT procurement. Track and update incidents, service requests, and solutions in the ticketing system. Assist in IT asset management and maintain updated inventory. Support OS installations, patching, upgrades, and remote troubleshooting. Contribute to IT projects, deployments, and end-user enablement initiatives. Required Skills 1 to 3 years experience in IT helpdesk or end user support. Strong knowledge of Office 365 troubleshooting and Active Directory . Hands-on domain migration experience . Experience in application installation & troubleshooting on laptops/desktops . Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.). Good vendor management and communication skills. Strong troubleshooting mindset and customer service orientation. Bachelors degree in Computer Science, IT, or related field, or equivalent work experience. Experience with ticketing tools (ServiceNow/JIRA or similar). Preferred Qualifications Microsoft 365 Fundamentals or equivalent certifications. ITIL Foundation or CompTIA A+ certification. Knowledge of ITIL processes (Incident/Change/Problem). Nice to Have Microsoft 365 Fundamentals / ITIL Foundation certification. Prior experience with IT asset management.

We are looking for a dedicated IT Support Executive to join Vecura. The role involves providing technical assistance, troubleshooting hardware/software issues, and ensuring smooth functioning of IT systems across the organization. Key Responsibilities: Install, configure, and maintain computer systems, networks, and software. Provide technical support to staff via phone, email, or in-person. Troubleshoot system, network, and connectivity issues. Ensure data security, backups, and regular system updates. Coordinate with external vendors for IT-related services and repairs. Requirements: Bachelors degree/diploma in IT, Computer Science, or related field. Knowledge of Windows, MS Office, and networking fundamentals. Strong problem-solving and communication skills. Prior IT support/help-desk experience preferred. Contact No: 8925803272

What you can expect from the job The IT Support Officer provides basic to intermediate-level technical support to users across the organisation. This role acts as the first point of contact for incidents and service requests related to hardware, software, systems, and networks. Hands-on experience with diverse IT systems and applications. Exposure to enterprise-level Microsoft 365 and collaboration tools. A supportive team environment with opportunities to learn from senior IT experts. Training and development opportunities to build technical and professional skills. Involvement in projects beyond day-to-day support, such as system upgrades and deployments. Career growth path into specialized IT areas (Cloud, Security, Network, or System Administration). Recognition of your contributions and opportunities to make a real impact on the organizations success. Certification reimbursement and career growth support for relevant industry certifications. What will help you do the job well Must-have skills/ characteristics 3-4 years of experience in IT operations. Serve as the first point of contact for day-to-day IT service and support requests. Perform user onboarding and offboarding tasks, including account and hardware setup/clean-up. Willingness to work across different time zones to support global teams and customers. Troubleshoot and resolve issues related to Windows/Mac operating systems, Office 365, printers, mobile devices, and basic networking. Coordinate with vendors to resolve issues with business applications, following standard operating procedures based on priority and urgency. Support the deployment, configuration, and maintenance of desktops, laptops, and peripheral devices. Create and maintain knowledge base articles and continuously update standard operating procedures. Escalate unresolved incidents and monitor them through to timely resolution. Collaborate with vendors and internal teams to resolve escalated incidents effectively. Other desirable skills/characteristics Knowledge of ISMS Principles and best practices. Willingness to travel domestic/International. Thank you for your interest with CCS. We hope you find a meaningful career! Please send your profiles to careers@ccs-technologies.com We will Trust, Recognize, Care You will Learn, Contribute, Grow

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge. Areas of responsibility include: • Engage on cases effectively in a timely manner working as part of a Global 24X7 team. • Work closely with Engineering and Operations on resolving escalated cases. • Educate customers to help them become product experts. • Write knowledge base articles based on customer questions. • Develop and maintain strong customer relationships. • Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimisation, incident analysis, solution partner recommendations, and product knowledge transfer. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise •Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals. •Good spoken and written communication skills along with ability to collaborate with the team and act as a team player. • 3+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes). •A successful track record in developing and managing customer relationships. •English: Fluent. Preferred technical and professional experience You would make a great addition to our team if you have great skills in some of the following: •Experience in shell scripting and programming languages such as Java, C++. •Understanding about Mobile technologies. •Proficient in Windows/Linux operation system. •Experience in Databases including MongoDB, DB2/Oracle/SQL Server. •Understanding of the application development projects and Administration knowledge of Application Servers(WebSphere/WebLogic). •Working knowledge or Understanding of web technologies and/or data analytics.

Managing company's relationships with IT vendors and suppliers Initiating onboarding and account setup for new IT vendors Managing IT vendor billing and disbursements Manage IT assets Monitoring status and performance of IT assets Required Candidate profile Having experience in IT software for vendor and asset management. Exposure to SAP would be an advantage.