Desktop Support Engineer

As a Technical Support Specialist at Isourse, your role involves providing email, remote, and in-person support to troubleshoot various technical problems. You will be responsible for installing and configuring computer hardware, software, peripherals, and networking equipment. Additionally, resolving issues related to internet connectivity, printers, scanners, and other equipment will be part of your daily tasks. It will be your responsibility to perform troubleshooting to diagnose system failures and identify root causes, escalating to a specialized team if unable to diagnose. Configuring system settings, security tools, VPN access, etc., and tracking inventory of computers, devices, peripherals, components, and software licenses are crucial aspects of your job. You will also manage asset labeling of each and every IT equipment, diagnose issues by reviewing logs, running monitoring tools, and conducting testing, and provide support for engineering and Microsoft applications. Key Responsibilities: - Provide email, remote, and in-person technical support - Install and configure computer hardware, software, peripherals, and networking equipment - Resolve issues related to internet connectivity, printers, scanners, and other equipment - Perform troubleshooting to diagnose system failures and identify root causes - Configure system settings, security tools, VPN access, etc. - Track inventory of computers, devices, peripherals, components, and software licenses - Manage asset labeling of IT equipment - Diagnose issues by reviewing logs, running monitoring tools, and conducting testing - Provide support for engineering and Microsoft applications Qualifications Required: - Proven experience as a Technical Support Specialist or similar role - Strong knowledge of computer hardware, software, peripherals, and networking equipment - Excellent problem-solving skills and attention to detail - Strong communication and interpersonal abilities - Ability to work independently and as part of a team (Note: No additional company details were mentioned in the job description provided.),