Desktop Support Engineer

QpiAI

1 years

0 Lacs

bengaluru karnataka india

Posted:9 hours ago| Platform:

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Skills Required

support software macos vpn network dhcp ip antivirus troubleshooting communication documentation certifications

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary

Desktop Support Engineer

Key Responsibilities

Install, configure, and troubleshoot
Windows, macOS, and Linux
systems.
Provide
Level 1 & 2
desktop and laptop support.
Manage
email (Outlook / Office 365 / Gmail)
configurations and troubleshooting.
Handle
Active Directory / Google Workspace
user account management.
Maintain
IT asset inventory
and ensure policy compliance.
Assist in
new joiner onboarding
(system setup, VPN access, etc.).
Troubleshoot
network and Wi-Fi
connectivity issues.
Provide
remote and on-site
user support.
Document issues and update the IT helpdesk system.

Required Skills

Good knowledge of
Windows 10/11
,
macOS
, and basic
Linux
commands.
Understanding of
DNS, DHCP, VPN, IP configuration
.
Familiar with
antivirus and system update management
.
Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

Degree/Diploma in
Computer Science or IT
.
Certifications:
CompTIA A+
,
Microsoft Certified: Modern Desktop Administrator
, or
RHCSA
(preferred).
Hands-on corporate IT support experience.
Experience 1-2 years.

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