Customer Relation Executive

You are responsible for managing customer inquiries and concerns through various channels such as phone, email, and in-person interactions. Your main objective is to ensure customer satisfaction by providing detailed information about travel packages, itineraries, and destination options. You will assist customers in booking reservations for flights, accommodations, and transportation. Addressing customer complaints and resolving issues promptly is crucial in this role to maintain positive customer relationships. Building and nurturing strong relationships with both existing and potential customers is essential for fostering positive customer experiences and promoting loyalty within the tourism sector. Your tasks will also involve collaborating with internal teams to ensure seamless customer experiences, collecting and updating customer information in the database, and monitoring customer feedback to implement improvements. Developing promotional strategies to attract new customers and retain existing ones will be part of your responsibilities. It is important to ensure compliance with industry regulations and standards while preparing reports on customer feedback, satisfaction levels, and trends. Participating in training and development programs to enhance your skills and knowledge is encouraged, along with staying updated on industry trends and competitive offerings. Additionally, contributing to the development of marketing materials and campaigns and attending industry events and conferences to network and promote services are essential aspects of this role. To qualify for this position, you should have a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Prior experience in a customer service or sales role within the tourism or hospitality industry is preferred. Excellent communication skills, both written and verbal, along with strong interpersonal abilities and a customer-centric mindset are necessary. Proficiency in using reservation and booking systems, knowledge of popular travel destinations, attractions, and travel trends, as well as the ability to multitask and prioritize in a fast-paced environment are key qualifications. Problem-solving skills with a focus on delivering effective solutions, an understanding of customer relationship management principles, and the ability to work flexible hours, including weekends and holidays, are also required. Knowledge of foreign languages, familiarity with industry regulations and compliance standards, attention to detail, and accuracy in handling customer information and bookings are important attributes for this role. Proficiency in MS Office and customer management software, as well as enthusiasm for travel and a passion for providing exceptional customer service, are desirable qualities. This position is based in Thoraipakkam, Chennai, and immediate joiners are preferred. If you are interested in this opportunity, please contact us at 9176033506/9791033506.,