Associate Director-IT support

Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 600 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com Position Title- Assoviate Director Experience Level- 12+yrs Locatin -Bangalore Job Purpose This is a challenging position within Acuity Information Technology, reporting up to IT Director. The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed. The role is to work on enhancing user satisfaction and overall technology experience. Key Responsibilities Functional Responsibilities Customer Focus in delivering solutions. Ability to manage Stakeholder expectations. Ability to identify and resolve user experience issues. Proven ability to multi-task and manage up in a complex environment. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept. Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project. Strong written, verbal, and presentation communication skills. Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results. Strong & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context. Qualifications Bachelor Degree or Equivalent area of study, preferably in technology/business or equivalent. PMP certification preferred Experience Minimum 12 years experience in IT industry in relevant area, with at least 8 years experience in managing End user support and processes. Key Competencies Develop and implement strategies to improve user experience. Identify areas for continuous improvement and optimization. Ensure service levels are met and end-user satisfaction is achieved. Manage effective communication within the team by being respectful, treating individuals reasonably, building productive working relationships, and engaging people in participative planning and problem solving. Promotes interaction within the project team, including IT, Business Executives and End Users plus other departments or organizations in order to execute project. Interaction with external vendors, consultants (on and off shore). Must be familiar with ITIL and ITSM support processes and terminology Behavioral Competencies Collaborating with various teams to achieve company goals and objectives. Ability to handle high-pressure situations. Excellent communication skills. Ability to make quick and informed decisions. Ability to work efficiently in an unstructured environment. Actively listens and seeks feedback. Self-motivated and able to motivate team. Upgrade own skills and knowledge about new technologies, industry events, etc. continuously.