Assistant Manager - Transformation

The role of an Application Management Support professional involves providing technical support, troubleshooting, user guidance, and collaborating with IT teams to ensure smooth application operations. As an Application Management Support professional, you will be responsible for offering first-line support to end-users facing application-related issues, diagnosing technical problems, and escalating complex issues to senior teams when necessary. Your duties will include monitoring the health and performance of the application system, documenting incidents, and collaborating with various teams to address issues promptly. You will play a crucial role in maintaining application documentation, tracking issues, and ensuring optimal application performance. Your responsibilities will also include working with end-users to gather information for troubleshooting, prioritizing incidents, and escalating issues as needed. Additionally, you will be involved in system monitoring, maintenance, and collaborating with technical teams to implement necessary patches, updates, or configurations to enhance functionality. To excel in this role, you are expected to have at least 8 years of experience in application support or IT helpdesk, along with a solid understanding of common business applications. Proficiency in software application troubleshooting, familiarity with helpdesk ticketing systems, and knowledge of SQL queries and database systems are desirable skills. Experience with cloud-based applications and excellent communication, problem-solving, and analytical skills are essential for success in this position. If you have experience in providing support for enterprise applications, it would be considered a plus. Your ability to work well under pressure, manage multiple priorities, and maintain a customer-focused attitude will be critical in resolving issues efficiently and effectively. By leveraging your technical expertise and soft skills, you will contribute to the seamless operation of software applications within the organization.,