3508 Application Support Jobs

JD - IT Analyst About Us: HDFC securities is one of the leading stock broking companies in India and a subsidiary of HDFC Bank, a renowned private sector bank. It has been serving a diverse customer base of retail and institutional investors since 2000. Headquartered in Mumbai, it offers an exhaustive product suite to help its customers invest in Equities, IPO/OFS, Buybacks, Mutual Funds, ETFs, Futures & Options for - Equity, Currency, and Commodities, Fixed Deposits, Bonds, NCDs, and National Pension Scheme, along with value added services like Online Will writing and Tax filing. The company offers a host of digital platforms like Mobile Trading App, Desktop based online trading facility, ProTerminal - an advanced trading platform and Arya - a voice enabled investing assistant. It also offers Call N Trade facility and dedicated Relationship Managers to assist customers. Since its inception, the company has established itself as a preferred trading platform (for NSE & BSE), with its integrated 3-in-1 account (Trading + Demat + Savings) backed by state-of-the-art technology. Over the years, the company has won many awards and recognitions. Currently, the company has 250+ branches across 190 cities, serving over 2.1 million customers. We recently launched a discount broking platform called HDFC Sky in addition to HDFC InvestRight, which is our existing full service broking platform. We are currently enhancing and scaling these platforms even further to continue to delight our valued customers. If this sounds exciting to you, come join us! Roles & Responsibilities: Responsible for Architecting and providing IT solutions. To be responsible for providing technical support, managing enterprise database & transaction processing systems. Ensure transaction processing security, monitoring and reporting. To take necessary steps for defining and monitoring business processes while implementing business solutions. Timely execution of projects. Consistency of approach and processes. Preventive and Corrective steps as necessary, for continuous improvement in processes Technical Certifications would be an added advantage. Application deployment / implementation, configuration and daily monitoring - Production and UAT Applications SIT - Undertake integration and technical testing for deployment of application changes, projects, fixes and releases Automation - Implementation and configuration of process automation Obsolescence & Patch Management - Periodical review and analysis of the system versions, Operating System Patches, Database Patches, Application & Web Server Patches and plan & upgrade relevant systems. Change Management - Participate in regular FTR meetings & follow-up with vendor/BSG for problem resolution. Prepare CCFs, attend CAB meetings & execute production movement. Log Analysis - Proactive and Reactive analysis of Application & Database Logs. Performance & Load testing - Conduct regular performance checking and execute periodical load testing. Documentation- Prepare & update Standard Operations Procedure (SOP) & Daily Process / Operations Checklist Documents, Process Documents, Inventory Documents and Deployment & Architecture Document. Conduct periodic review of DPC checklists. Excellent communication skills. Adaptability to business environment and exigencies. Domain Knowledge of Broking industry, especially in Gift City platform. Good on Linux and Oracle platform. Computer engineering graduate preferred B.E/B-Tech

Application Support Analyst - Lead Permanent Location: Pune Experience: 6 - 10 years Department: IT Employment Type: Full time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008642Application Support Analyst - Lead PermanentLocationPuneExperience6 - 10 yearsDepartment:IT Employment TypeFull time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

You will directly impact the success of the NiCE cloud business by ensuring all customer and auditory security requirements are met and demonstrated. A diverse, merit-driven work environment which rewards a growth mindset and encourages innovation and continued professional development; The opportunity to work in a global, highly skilled, passionate workforce to deliver world-class service and products to market. Competitive pay and excellent benefits. Generous PTO policies. A highly focused security & compliance team which is collaborative, supportive, experienced, and driven to help everyone from the individual to enterprise to our customers realize the success for which they aim. Have you got what it takes 8+ years of experience with Information Security & Compliance or GRC University-level degree in InfoSec, Computer Science or other related field. knowledge with major compliance frameworks such as PCI, ISO 27001/17, SOC 2, HITRUST, GDPR. A burning curiosity to learn as much as you can about the NiCE cloud environment and the services and products we offer our customers as well as the existing security infrastructure we have in place today; Excellent communications skills along to work collaboratively with security team members and operations and development teams or independently to achieve tactical and strategic security goals; Strong organization and prioritization skills; Education, training or experience with security and compliance fundamentals; Experience working with work tracking tools such as JIRA, Service Now or others.

SPOC at the respective customer site for all the BUs. First-line Application support at the site across BU; liaison with the Respective sales specialist to coordinate the second layer of support activities. Preliminary Investigator for all product complaints. Lead generation at the customer site. Presales/Post sales support for the Bioprocess product ranges. Customer warehouse, consumable stock coordination at the customer site.

You will be a part of the Application team -South India and report to the Application Manager -South-1 responsible for Managing application professional handling the area of entire of South-1 region. If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization. In this role, you will have the opportunity to: Grow along with a leading IVD segment organization Provide onsite Application support for our instruments which will lead to advancing healthcare and patient supports Provide immediate support to achieve client delight The ability to interact with our team of service professionals and other cross function which are very critical for the role. The essential requirements of the job include: Education: Bachelor s degree in science or bachelor s degree in MLT Three+ years experience as a field application specialist in IVD industry or Medical Technologist with 5 years experience within a hospital-based laboratory Must be able to travel across South India Requires flexibility in working hours Along with good written and verbal communication skills Can logically resolve or troubleshoot in times of crisis and leverage expert help, must have good knowledge of computers including MS Office & Teams Must have good planning and customer relationship skills, Knowledge of laboratory workflow and information systems Can independently handle 1 or more product groups (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with prompt expert support Able to identify application vs service issues and collaborates to resolve Ability to prioritize customer needs, Ability to coordinate and collaborate with other functions to achieve client deligh

Manage a team of support executive Analyze high level requirements / issue Co-ordination with Development Team Keep effective Track on outstanding issues, Delivery timelines, co-ordinate with stakeholder to analyze and ensure quick action and commitment fulfilment Convince and communicate properly to customer for out of scope demand Bring customer satisfaction level to 100% Prepare guidelines for smooth support mechanism, ensure the implementation of the same within team Self-motivated and Create motivation within team Periodical status and performance report to management Understand and identify frequently demanded features, analyze and take to development Ensure Quality and quantity delivery of team Be a part of high performing team and managing yourself and others to learn and implement the skills in the industry. Encourage/influence customers to extend and/or expand the use of our product. SKILLS 3 years experience in ERP/accounting software implementation. Deep knowledge of business process, accounting, Taxation and operations Strong Leadership Quality High level of initiative with the ability to self-manage. Excellent written and verbal communication and problem-solving skills. Soft spoken, relationship development skill, high level patience, skill to handle irritated customers ERP/Accounting Software Implementation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SuccessFactors Employee Central Payroll Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with stakeholders to gather requirements and feedback for system improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Employee Central Payroll.- Strong analytical skills to diagnose and resolve technical issues.- Experience with system integration and data migration processes.- Familiarity with troubleshooting methodologies and tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information:- The candidate should have minimum 3 years of experience in SAP SuccessFactors Employee Central Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Content Management, Adobe Experience Manager (AEM) UI Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet user needs and function effectively within the broader system architecture. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Content Management, Adobe Experience Manager (AEM) UI Development.- Strong understanding of web development technologies and frameworks.- Experience with content management systems and digital asset management.- Ability to design user-friendly interfaces and enhance user experience.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 7 years of experience in Content Management, Adobe Experience Manager (AEM) UI Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA, SAP workflow Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application support, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA, SAP workflow.- Strong understanding of application design principles and methodologies.- Experience with database management and optimization techniques.- Familiarity with integration processes and tools within the SAP ecosystem.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP ABAP Development for HANA, SAP workflow.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Detail-oriented and service-driven ShiftSelect Application Support Specialist to support, maintain, and optimize the ShiftSelect workforce scheduling platform by symplr. This role is critical to ensuring the seamless operation of staff scheduling processes for nursing and clinical departments, improving user experience, and aligning system functionality with the operational goals of the organization. Roles & Responsibilities:a Expected to be an SMEb Serve as a liaison between IT, HR, and clinical operations to ensure the application meets departmental scheduling needs.c Configure and maintain user profiles, department/unit settings, scheduling rules, and shift templates.d Monitor system performance and escalate complex issues to symplr support as needed.e Develop and deliver reports and dashboards on scheduling metrics, staffing trends, and usage patterns.f Identify and recommend improvements to increase scheduling efficiency and user satisfaction.g Coordinate and test system upgrades, patches, and enhancements.e Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ShiftSelectb Experience to support for ShiftSelect users, including clinicians, department managers, and HR staff.c Experience in Coordinate and test system upgrades, patches, and enhancements.d Experience in integration with HRIS, payroll, and timekeeping systems.e Good Knowledge in Troubleshooting and resolving technical and functional issues related to scheduling, shift bids, time-off requests, and system access. Professional Attributes:a Team Player b Excellent Communication Skill c Quick Learner d ContributorEducational qualification:Minimum 15 years of fulltime education. Additional Information:Ready to work in Shifts / Weekends on Rotational basis Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that business operations run smoothly. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management.- Strong understanding of inventory management processes and best practices.- Experience with procurement processes and supplier management.- Ability to analyze and optimize business processes related to materials management.- Familiarity with integration points between SAP MM and other SAP modules. Additional Information:- The candidate should have minimum 3 years of experience in SAP MM Materials Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Document and Reporting Compliance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also be responsible for maintaining communication with stakeholders to provide updates and gather feedback, ensuring that the applications align with business needs and technical requirements. Your role will require a balance of technical expertise and leadership skills to drive successful project outcomes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Bank Analyzer.- Strong understanding of application design and development methodologies.- Experience with project management tools and techniques.- Ability to analyze complex business requirements and translate them into technical specifications.- Familiarity with integration processes and data management best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Bank Analyzer.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. This role focuses on the end-to-end delivery of planning and scheduling solutions using Delmia Quintiq. The consultant will bridge client needs with technical execution, ensuring solutions are designed, tested, implemented, and supported to enhance efficiency and meet business KPIs. Roles & Responsibilities:Collaborate with clients and technical teams to design, configure, and optimize scheduling solutions using Delmia Quintiq Scheduler to address Supply Chain Optimization planning challenges.Gather business requirements, define scheduling rules and constraints, and translate them into functional configurations and optimization strategies.Map the current (AS-IS) and future (TO-BE) business processes to ensure alignment with client needs and maximize solution value.Deliver functional testing, conduct solution demonstrations, and train end-users to ensure adoption and effective use.Define conceptual, logical, and technical project architecture and execute testing plans.Provide ongoing functional support to clients during implementation and operational phases.Act as a trusted partner to client planning teams, helping them handle complex planning challenges and optimally leverage the scheduler.Involve stakeholders in workshops to analyze processes and document functional specifications. Professional & Technical Skills: Bachelors degree in Industrial Engineering, Computer Science, Operations Research, or a related field.Experience with Delmia Quintiq Scheduler or similar advanced planning and scheduling tools.Understanding of constraint-based scheduling, resource allocation, and optimization methods.Strong analytical thinking, attention to detail, and solution-focused orientation.Excellent communication and interpersonal skills for effective client engagement.Familiarity with Agile methodologies, functional testing, deployment processes, and release management is beneficial. Additional Information:- The candidate should have minimum 2 years of experience in Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Content Management, SAP Content Migration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an application support lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will require you to balance technical oversight with team management, fostering an environment of innovation and collaboration. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Content Management, SAP content Migration.- Strong understanding of application design principles and methodologies.- Experience with various content management systems and tools.- Ability to lead cross-functional teams and manage stakeholder expectations.- Familiarity with software development life cycle and agile methodologies. Additional Information:- The candidate should have minimum 7 years of experience in Content Management, SAP content Migration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements in Mumbai. You will play a crucial role in developing innovative solutions to enhance business operations and user experience. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead incident management processes effectively- Implement best practices for incident resolution- Analyze incident trends and recommend preventive actions1. Exp. supporting applications using Kafka and API.2. Monitoring CTRL-M jobs3. Understand concepts of ITIL 4. Experience in automation and using Jira, Metis and Confluence tools" Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management- Strong problem-solving skills- Excellent communication and interpersonal abilities- Ability to work under pressure and meet deadlines- Good To Have Skills: Experience with ITIL framework1. L1/L2 Application support and Incident management 2. Experience using SQL and scripting languages (Bash, Shell, Korn)3. Command lines (Linux/Unix)" Additional Information:- The candidate should have a minimum of 5 years of experience in Incident Management- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : PostgreSQL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting user needs. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in PostgreSQL.- Strong understanding of database design and optimization techniques.- Experience with application development frameworks and methodologies.- Familiarity with cloud-based application deployment and management.- Ability to troubleshoot and resolve application-related issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in PostgreSQL.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Track Description: Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards.

As SAP Fieldglass and/or Oracle BSA, you will be part of a team responsible for building and supporting the key design solutions, Interfaces, and day to day activities. You will work alongside Solution Architects and Technical team to design/build/support the existing SAP Fieldglass system. Support/Enhance enterprise solutions all while learning and growing your skill set. Key Responsibilities Work in a cross functional team environment to provide functional application support for the Coupa application. Build effective working relationships with all stakeholders. Execute against agreed-upon commitments to deliver success. Support data driven decision-making. Deploy the objects to Dev, SIT & UAT environments in the projects. Analyze and fix any issues coming out of testing in SIT and business Testing in UAT in the implementation projects. Work collaboratively with team members to design a solution that will meet business requirements and fulfill user requirements. Experience & Skills 8 to 10+ Years of relevant experience in Oracle ERP and/or SAP Fieldglass. Have strong functional/technical and analytical skills on problem solving and suggest solutions. Working techno-functional knowledge on Procurement. Should have ability to work independently on Project deliverables. Have Exposure to Enterprise business processes, including but not limited to Procure to Pay, Contingent worker process. Experience in end-to-end solution design in procurement space. Skills needed: SAP Fieldglass, Oracle, and Coupa. Oracle alone is fine if the candidate is good.

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions. Data Management and security: Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations. Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems . Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Qualifications Must be a Graduate. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SuccessFactors Recruiting Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Recruiting.- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.- Experience with system integration and data migration processes.- Familiarity with user support and training methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in SAP SuccessFactors Recruiting.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals. Job Responsibilities: Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessary Required Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Highly motivated and team-oriented Prior inbound phone support Bachelors degree required: BCom, BA, BSc

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that business operations run smoothly. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management.- Strong analytical and problem-solving skills.- Experience with system integration and data management.- Familiarity with business process mapping and optimization.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in SAP MM Materials Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

This Position reports to: Project Manager Your Role and Responsibilities In this role, you will have the opportunity to plan, schedule, and control costs across all phases of project delivery for small to medium-sized projects. Each day, you will manage and analyze actual and forecasted schedules, costs, revenues, and cash flow, while also identifying and addressing risks and opportunities. You will demonstrate your skill by diligently monitoring, reporting, and managing deviations. This role plays a key part in supporting Process Automation within the Energy Industries, helping deliver efficient, reliable, and digitally enabled project execution that enhances productivity and sustainability for our customers. You will be mainly accountable for: Overseeing project execution and performance, ensuring accurate schedule, cost, cash flow, and risk planning for individual projects. Analyzing project requirements to ensure that all essential activities are identified in sufficient detail to support realistic project schedules. Monitoring project progress and regularly analyzing the critical path to ensure that key activities and milestones are on track. Ensuring the timely closure of projects in line with contractual agreements with customers. Qualifications for the role: Extensive experience with project planning tools such as Primavera, MS Project, Planisware, and Microsoft Office. Extensive experience in managing large-scale Electrical, Instrumentation, Automation, or Telecommunication projects. Basic domain knowledge of the Energy Industries and other industrial production processes. Effective communication skills (verbal and written), target-oriented mindset, collaborative nature, and team leadership abilities. B.E. / B.Tech (Electrical / Electronics) from a reputed university. 68 years of experience in Project Management, Planning, and Controls.

The ideal candidate is one seeking an opportunity for career growth and the chance to grow within an entrepreneurial and innovative organization. The candidate will work in different areas - from demos and proofs of concepts to implementation, fine-tuning and troubleshooting to demonstrate ROI of our products to customers. This is a hands-on, technical position. The key responsibilities for this position are: Position our products to customers looking for virtualization / application / cloud services monitoring solutions. Install, configure, and prove the value of our products in proof of concepts. Generate reports demonstrating the value of the solutions in solving key business problems for customers. Desired skills and experience: Exposure with monitoring/management tools and on projects involving performance management/tuning. Must be interested in working in a customer support and customer engagement role. Must be interested in learning new technologies and applying them to solve real world problems. Experience managing projects would be a plus. Exposure to Citrix, VMware, and other virtualization technologies is required. Must be ambitious, competitive, energetic; should be a results-oriented team player.