5252 Problem Management Jobs

Career Family Duck Creek Support Role Type Technical Engineering The opportunity Duck Creek Support with 6 to 8 years of exp. Your key responsibilities Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects. Proficient in maintaining and supporting Duck Creek project, enhancements, conducting testing, and managing deployments. Must be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis. Experience in Production support Projects Proactive monitoring. Manages middleware applications which have various interfaces including DuckCreek system (preferable). Skills and attributes fo...

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, ...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software ...

1. Provide software support to various applications/software of the company. 2. Troubleshoot software problems. 3. Communicate effectively with the team and clients. 4. Proficiency in Excel, MS Office, GPS, GIS software, & project management tools.

At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Processing vendor and business inquiries related to payment status on service center generic mailbox and phone lines; Confirming the status of inquiries and taking the proper actions to resolve; Coordinating with business partners to help resolve payment issues and invoice discrepancies; Review vendor statements and request invoices if needed; Provide support and training related to queries to McCormick employees (how to..); Check remittance Adv...

The Senior Data Engineer is the one who designs and builds data foundations and end to end solutions to maximize value from data. The role helps create a data-driven thinking within the organization, not just within IT teams, but also in the wider Business stakeholder community. A Senior Data engineer is expected to be a subject matter expert, who design & build data solutions and mentor junior engineers. They are also the key drivers to convert Vison and Data Strategy for IT solutions and deliver. Key Characteristics Technology expert who constantly pursues knowledge enhancement and has inherent curiosity to understand work from multiple dimensions. Deep data focus with expertise in technol...

Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e. g. system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Mana...

Technology skills - Java JDK 11 and higher Java, SQL/Oracle, Spring-Boot with batch configuration Ability to understand and develop code for fixing minor bugs/issues Understands Cloud and DevOps configurations (basic understanding) Unix, shell scripts (basic understanding) Application Health check monitoring, Incident Management / Problem Management using ServiceNow Good understanding of Jira/Confluence and GitHub Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Collaborate with multiple stakeholders for tech solutioning and bottlenecks removal Ability...

Incident Manager – Manage and coordinate incident tickets, prioritize P1 issues, ensure timely resolution, track progress, escalate delays, and maintain logs. Strong communication, follow-up, and ITSM knowledge preferred.

Perform testing of IT Application Controls, IPE, and Interface Controls through code reviews, IT General Controls review covering areas such as Change Management, Access Management, Backup Management, Incident and Problem Management, SDLC, Data Migration, Batch Job scheduling/monitoring and Business Continuity and Disaster Recovery Conducting controls assessment in manual/ automated environment Prepare/Review of Policies, Procedures, SOPs Maintain relationships with client management and the project Manager to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations...

Position Summary Job Responsibilities NA Education BE/B.Tech Master of Computer Application Work Experience 6-11 years of relevant experience in a large/midsize IT services/Consulting/Analytics Company Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies LINUX VmWare LAN

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals an...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software ...

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller h...

Career Category Information Systems Job Description SAP Validation and Compliance Manager Role Name: Specialist IS Bus Sys Analyst Department Name: SAP Validation and Compliance Role GCF: 05A Join Amgen s Mission of Serving Patients Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. At Amgen, if you feel like you re...

As an Incident Management Specialist at Novartis, you will drive holistic IT incident management using the ITIL framework. Your role involves governing and overseeing incident management operations across DDIT to ensure agreed customer and internal service levels are met. **Key Responsibilities:** - Govern day-to-day incident management service operations across DDIT - Focus on reducing unplanned downtime of systems and applications - Manage service operations with standardized services, processes, and tools for efficient, high-quality services - Provide highest business value through effective management of IT resources related to the function - Meet customer and internal IT service levels ...

As a DT Support at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your role will involve: - Working as level 1/2 support and being an escalation point for technical and product issues resolution within the team - Monitoring the production environment proactively to prevent performance issues or application crashes - Resolving support issues using your technical expertise and being flexible to explore out-of-the-box solutions - Handling ITIL Methodologies such as Change, Incident, Problem, and Service Management - Monitoring batch processes to ensure timely report generation and transfer to clients as per defined SLAs - Managing recurrent incidents, performing problem management, and escala...

Job Description: As a Service Management Level 2 support, you will be responsible for Incident Management, Change Management, and Problem Management. Your role will include handling critical incidents and changes, documenting items efficiently, and ensuring smooth project management. Additionally, you will be involved in dashboard management to track and analyze relevant data. Key Responsibilities: - Handle Incident Management, Change Management, and Problem Management efficiently - Document items related to Critical Incidents and Changes - Manage project activities effectively - Perform dashboard management for data tracking and analysis Qualifications Required: - Ample experience in Incide...

Role Overview: As a Problem Management - Senior Associate at BT International, your main responsibility is to ensure a positive perception of the problem management process and continuously improve the capability of problem management provided to customers. You will oversee the management of both reactive root-cause analysis (RCA) and proactive trend analysis, communicate and coordinate with concerned parties, prevent re-occurrence of incidents, and minimize the impact of incidents that cannot be prevented. Your role will involve overlooking the Known-error database. Key Responsibilities: - Ensure and monitor appropriate action is taken to anticipate, investigate, and resolve problems in sys...

As a Lenovo Service Desk Engineer, your primary responsibility is to provide technical support and assistance to customers 24x7. Your role will involve troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring all customer interactions are handled with professionalism and efficiency. Key responsibilities include: - Providing 24x7 technical support via phone, email, and live chat. - Diagnosing and resolving hardware and software issues promptly. - Documenting all customer interactions and technical procedures in the ticketing system. - Collaborating with other support team members to escalate and resolve complex issues. - Ensuring customer sat...

As a Guidewire Claim Center Support and Maintenance Manager at EY, you will have the opportunity to showcase your expertise with a minimum of 9+ years of experience in the field. You will play a crucial role in managing support projects, ensuring the successful execution of projects while meeting key SLAs and KPIs. Your responsibilities will include maintaining and supporting applications, conducting testing, managing deployments, and being flexible to work in shifts and provide on-call support on a rotational basis. Key Responsibilities: - Manage support projects related to Guidewire Claim Center with a minimum of 9 years of experience - Work in shifts (Rotational Shift India Shift, UK Shif...

Role Overview: You will be joining DB's Central Problem Management team in APAC, based in Pune, India, as a Problem Manager at the AVP level. Your primary responsibility will be to drive the stability of the Production Environment in the Bank by minimizing the adverse impact of incidents and problems caused by errors in the IT infrastructure. Your role involves identifying and eliminating root causes to prevent reoccurrence, documenting known errors and workarounds effectively, and engaging with various technology groups to drive root cause analysis and remediation. Key Responsibilities: - Manage the full lifecycle of the problem management process, leading root cause analysis activities to ...

About The Role Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities. The individual will be a cooperative team player working closely with the Service Delivery Manager and various other IT teams, for designing the rollout plans and all other release essentials, to effectively deliver releases as necessitated by the business. ...

About The Role TITLE Release and Deployment Manager REPORTING TO (FUNCTIONAL) Service Delivery Manager GEOGRAPHICAL REPORTING LOCATION Bangalore, India WORKING LOCATION Bangalore, India Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities. The individual will be a cooperative team player working closely with the Service Deliv...

Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Block Chain Services Responsibilities Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution. Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs. Extensive experience leading geographical...