7226 Problem Management Jobs

You will join the Multimedia Services team as an Enterprise Operations Engineer I at Mastercard. Your role will involve working on lifecycle refresh, transformational initiatives, and service delivery within the region you are hired, as well as supporting the global team. You will collaborate with various stakeholders to simplify and modernize audio visual experiences. Key Responsibilities: - Plan and implement strategic refresh projects within the region - Act as the product owner for audio visual technology - Lead resolution and problem management for video conferencing technology - Manage ITSM process for ticketing and incident reporting/resolution - Contribute to monthly operational metr...

As a Senior Major Incident Manager within the Banking/Finance domain at FIS, you will play a crucial role in leading and coordinating the incident response team during critical service disruptions. Your responsibilities will include but are not limited to: - Leading and coordinating the incident response team during critical service disruptions - Supporting a computer operations environment that meets all service level agreements, such as 24x7 availability and response time parameters - Making quick decisions about escalation and prioritization - Ensuring proper documentation of the incident timeline and actions taken - Managing the bridge call or incident war room - Providing regular status...

As an experienced SAP MM and SD AMS Support Consultant, your role will involve providing support for the SAP Application Management Support team. You should possess a strong understanding of end-to-end business processes in Materials Management (MM) and Sales & Distribution (SD) modules, with hands-on experience in support, issue resolution, and process improvement. Key Responsibilities: - Handle incident management, change requests, configuration, testing, and coordination with business users to ensure smooth SAP operations and business continuity. - Provide AMS support for SAP MM module including Purchasing, Inventory Management, Goods Receipt/Issue, and Vendor Management. - Analyze and re...

As a Linux System Administrator in our company, you will be responsible for the following key tasks: - Administer, maintain, log, and support various Linux operating systems such as RHEL, Suse, Ubuntu, CentOS, Solaris, and other UNIX flavors like HP-UX, Solaris, and AIX. - Fix and analyze bottlenecks related to UNIX systems, resolving major incidents and technical escalations within agreed SLAs and quality standards. - Perform Problem Management by conducting root cause analysis for problems and major incidents, providing workarounds for business continuity, and preparing RCA reports. - Handle Change Management by preparing implementation, rollback, and test plans along with risk and impact ...

As a Senior Cyber Operations Analyst - Cyber Threat Hunting at Barclays, your role involves supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will spearhead the evolution of the digital landscape, driving innovation and excellence to revolutionize digital offerings for unparalleled customer experiences. **Key Responsibilities:** - Manage security monitoring systems, including intrusive prevention and detection systems, to alert, detect, and block potential cyber security incidents. - Identify emerging cyber security threats, attack techniques, and technologies to detect/prevent incidents, collaborate with networks,...

Role Overview: You will be responsible for managing the overall operational excellence of the IT Zone support team, which includes leaders of people for EIIC. Your duties will involve managing and coordinating escalations across various global product teams, being accountable for Zone-related escalations, and leading global improvement initiatives. Additionally, you will oversee support team allocations to sites, provide insights on capital spending and expenses to sites, offer budget forecasts, and ensure actual spending aligns. Your role may also entail overseeing multiple countries within the Zone. Key Responsibilities: - Serve as the Day-to-Day IT owner for site(s) within your zone and a...

Role Overview: You will be responsible for providing technical and functional expertise as an L2 application support tech lead. Your role will involve offering technical support for tasks that are not resolved by the Service Monitoring team and require knowledge of the technology and application. Additionally, you will be accountable for ensuring quick restoration of services through application-level analysis and troubleshooting, which may involve configuration changes and workarounds. Root cause analysis (RCA) of incidents and escalation of tickets to L2 Application Ownership team / L3 agile feature development teams for code fixes will also be part of your responsibilities. You will creat...

Key responsibilities include: Lead Tier 1 support and act as incident manager for low-priority issues Closely monitoring critical incidents and promptly escalating complex issues to higher support tiers Act as a bridge between affected users and business leadership Review and update runbooks and technical documentation Mentor analysts and coordinate peer training and onboarding The role oversees operational protocols and runbooks for supported workflows, systems, and applications to ensure high service availability and minimal disruptions. An ideal candidate should have a solid technical background in IT, software, or production support. This role requires swift incident detail gathering and...

Key responsibilities include: Serve as the first point of contact for support calls, tickets, and other intake requests Resolve standard issues and fulfill requests by following documented procedures; escalate beyond scope swiftly Closely monitor active incidents Monitor servicehealth and communication channels (Datadog, BigPanda, Teams, email) and raise issues promptly Document incidents thoroughly in ServiceNow and Jira; maintain ticket hygiene and ensure all fields are correctly filled out Participate in training programs to build and enhance technical acumen The role performs operational protocols using runbooks for supported systems to ensure high service availability and minimal disrup...

Hi, We are looking for Service Operations Technical Executive . Exp: 7+ yrs As a Service Operations Technical Executive , you are part of a team carrying out efficient 2nd and 3rd level support . Processing product-specific messages from users (incidents, changes, problems) within the agreed service times. Classification and prioritization of messages. Reactive and proactive investigation of unknown causes of actual and potential incidents and management of resolution. Independent development of sustainable solutions. Recording, conception, organization and monitoring of the implementation of changes in cooperation with customers and the specialist departments involved. Monitoring of the SLA...

We are seeking an IAM Operations L1 support Engineer around 1-2 Years Hands on experience any of the IAM tools like Sailpoint, Saviynt, Oracle IGA, OIM, OTD, OAM, CyberArk, Azure AD, Entra etc. and also. The role involves providing first-level technical assistance, managing user access, and ensuring smooth IAM operations. Key Responsibilities: Minimum 1 Year experience on IAM tools like Sailpoint, Saviynt, Oracle IGA, OIM, OTD, OAM, CyberArk, Azure AD, Entra etc. Provide L1 technical support via email, chat, or phone. Log and track incidents/service requests and ensure timely resolution. Troubleshoot basic hardware, software, and network connectivity issues. Handle user account management ID...

Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional developmentAt DTCC, we are at the forefront of innovation in the financial markets We are committed to helping our employees grow and succeed We believe that you have the skills and drive to make a real impact We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve, The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets The team delivers high-quality ...

We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and ...

Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integration...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery for IT production systems and services. A typical day involves support...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Backup and Recovery Systems Good to have skills : NA Minimum 2 year(s) of experience is r...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Assistant Director Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and t...

SAP ABAP Senior TechOps (Application Management) Consultant The Opportunity We are looking for an SAP ABAP Senior Consultant to join the EY GDS - TechOps Team. As part of our EY GDS - TechOps team, you will be responsible for the development, maintenance and optimization of our SAP ABAP Applications in alignment with our business objectives in a multi-region environment. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize applications to deliver seamless global operations support to global clients. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quali...

Troubleshoot and provide support to user reported issues related to item lifecycle, reviewing and validating reported issues for clarity and completeness Accurately document issues, all interactions and solutions in Jira ticketing system Provide guidance to users on basic system behaviors and processes related to item lifecycle Escalate complex problems or unresolved issues to Digital Technical Ops team in US for further action Ensure timely responses and ticket resolution within SLAs Support process and delivery of regular operational reports for all banners Contribute to the development and maintenance of the Digital Lifecycle & Operations knowledge base by documenting troubleshooting step...