Job description Role Overview We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions. Key Responsibilities: Appointment Coordination: · Efficiently manage and schedule patient appointments using dental practice management software · Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability · Send appointment confirmations, reminders, and post-visit follow-ups via email or phone. · Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices. Customer Support: · Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience. · Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries. · Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate. · Maintain a calm, compassionate, and patient-focused approach in all communications. Administrative Support: · Maintain up-to-date and accurate patient records in the practice management system. · Assist with updating patient profiles. · Generate basic reports related to appointment trends, cancellations, and patient feedback. · Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists. Operations & Collaboration: · Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows. · Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights. · Participate in regular team meetings and training sessions to stay current with service protocols and software tools. Requirements: · 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers). · Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable. · Exceptional communication skills in English, both verbal and written. · Proficient in using CRM or healthcare/dental practice management software. · Strong time management and organizational skills with a high attention to detail. · Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Fixed shift UK shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: International voice customer service: 2 years (Required) Work Location: In person

This is a totally office based job and the location is Rajkot , Gujarat. Role Overview: As a Training & HR Executive with a flair for sales, you’ll be responsible for developing strong client relationships, sourcing high-quality candidates, and closing placements that deliver real value. support the planning, coordination, and administration of staff training programmes. Key Responsibilities: ● Assist with the scheduling and coordination of internal and external training sessions. ● Maintain accurate training records and compliance logs for all staff. ● Liaise with training providers, managers, and team leaders to confirm attendance and completion. ● Provide general administrative support to the Training & Development team. ● Build and maintain strong manager relationships, understanding their hiring needs and business goals ● Assistance in HR responsibilities What We are Looking For: ● Proactive and reliable ● A strong communicator ● Organized and detail-oriented ● Fluency in English is a must Benefits: ● Competitive salary ● Paid sick time ● Growth opportunities within a global organization ● Friendly, collaborative office culture Experience : Minimum 6 months of an International voice experience in HR/Sales/Customer Support/Administrative executive (Required)

This is a totally remote job (Work from home). The candidates with an excellent communication can happily apply for this role across India. Job description About the Role We are seeking a detail-oriented Remote Maintenance Associate to join our UK property management team. Working remotely from India, you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities Communication & Relationship Management Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlords, and contractors Provide clear updates to all parties throughout maintenance works Maintenance Management Manage maintenance tickets through our digital platform Conduct virtual property inspections via video calls Screen and evaluate maintenance issues reported by tenants Coordinate with UK-based contractors for repairs Process quotes and obtain landlord approvals Track ongoing maintenance works Support & Documentation Guide tenants through basic troubleshooting steps Handle emergency maintenance coordination during UK business hours Maintain detailed documentation of all activities and communications Ensure all parties are kept informed of progress and timelines Follow up with tenants after works completion to ensure satisfaction Required Skills Core Abilities Strong logical thinking and problem-solving skills Excellent attention to detail Ability to ask the right questions to understand issues Good judgment in identifying urgent vs non-urgent matters Quick learning ability and enthusiasm for acquiring new knowledge Strong documentation and record-keeping skills Communication Skills Excellent English communication (written and verbal) Professional phone manner and email etiquette Ability to explain technical matters simply and clearly Good interpersonal skills for managing tenant concerns Cultural awareness and ability to work with UK-based teams Required Experience 2-3 years in customer service or coordination roles Experience in ticket management systems (any industry) Track record of coordinating with service providers Remote work experience (desirable) Technical Requirements Reliable high-speed internet connection minimum 100 mbps Quiet home office workspace Webcam and professional headset with Noise cancellation Computer/laptop meeting company specifications i3 + Willing to work with Time Tracker to be installed by company on laptop Working Hours UK Business Hours: o Monday – Friday: 9:00-18:00 UK time o Saturday: 10:00-16:00 UK time What We Offer Competitive salary: ₹3.60L - ₹4.80L per annum (based on experience) Performance bonuses Comprehensive training program Career growth potential Work from home allowance Annual leave as per company policy Ideal Candidate Profile We are looking for someone who: Has a natural interest in understanding how things work Naturally curious about understanding the root cause of problems Enjoys solving practical problems Takes pride in helping others resolve issues Is organized and methodical in their approach Demonstrates strong learning ability and adaptability This role offers the perfect opportunity for someone who enjoys tackling practical challenges and has a natural aptitude for understanding maintenance issues, even if they don't have formal property management experience. We provide comprehensive training on all technical aspects - you bring the curiosity and problem-solving mindset! Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Evening shift UK shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Application Question(s): Do you have 2 years of International Property Management Experience (Yes / No) ? Do you have 2 Years of International Voice Process Experience?  Work Location: Remote