We are Hiring Freshers - Female Voice process Executive Role

Customer Interaction: Handling inbound or outbound calls from customers, providing support, resolving issues, or delivering information. Problem Resolution: Assisting customers by troubleshooting issues, answering queries, and resolving complaints, all while maintaining a professional tone. Product Knowledge: Having in-depth knowledge of the company’s products, services, and policies to provide accurate information and help customers effectively. Data Entry & Documentation: Updating customer information and logging calls or interactions in the system, making sure all details are recorded for follow-up or future reference. Sales or Up-selling (if applicable): In some voice process roles, there may be an expectation to cross-sell or upsell products/services during calls, depending on the company’s needs. Performance Metrics: Meeting targets related to call resolution time, customer satisfaction scores, and other KPIs (Key Performance Indicators). Skills Required: Communication Skills: Clear, concise communication with a focus on active listening and understanding the customer’s needs. Problem-Solving: The ability to think on your feet and resolve issues efficiently. Patience and Empathy: Remaining calm under pressure, especially when dealing with frustrated customers. Multitasking: Managing calls while using a computer to update records or check information. Types of Voice Processes: Inbound Process: Dealing with incoming calls from customers for inquiries, support, or troubleshooting. Outbound Process: Making calls to customers for surveys, sales, promotions, or service follow-ups. Job Types: Full-time, Part-time, Volunteer Pay: Up to ₹22,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Quarterly bonus Yearly bonus Work Location: In person Speak with the employer +91 8939854597