UX/UI Designer

A global, digitally enabled business empowers a brighter future by connecting millions of people with their assets safely, securely, and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms that deliver world-class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management, and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity, and data insights. The UX/UI Designer is responsible for designing features for our digital products that meet people's needs. This role will create desirable, usable, and compelling experiences, design original concepts, and work with established design principles and our design system to consistently deliver high-value user experiences. The role will also be responsible for informing designs with user research and usability testing to ensure products are validated with users and fit-for-purpose. Key Accountabilities and Main Responsibilities: Strategic Focus: - Work collaboratively with Product and clients to understand business objectives and articulate product vision through effective and efficient experience design. - Keep updated on products and trends. - Translate concepts into service blueprints, customer and user journeys, wireframes, prototypes, and high-fidelity designs. Operational Management: - Understand product specifications, technical, and business requirements. - Understand user psychology and define user requirements. - Conduct concept and usability testing and gather feedback. - Create personas through user research and data. - Define the right interaction model, define experience metrics, and evaluate success. - Develop task flows, wireframes, and prototypes based on user needs. - Find creative ways to solve UX problems (e.g., usability, accessibility, findability). - Own the end-to-end design process. - Keep abreast of competitor products and industry trends. - Identify opportunities to optimize existing user interfaces. - Communicate design ideas and prototypes to technical and delivery stakeholders. People Leadership: - No direct people management. - The role will require the ability to assemble and facilitate/lead virtual teams through the design lifecycle. Governance & Risk: - Identify and consider the risk and security impacts of designs. - Follow relevant design governance processes. - Develop accessible designs to comply with WCAG 2.1 Level AA. Experience & Personal Attributes: Experience: - Proven experience in UX/UI design (minimum 3 years). - Experience in financial services. - Ability to manage design activities, deliverables, timelines, and deadlines. - Strong experience in interaction design and human-centered design methodologies. - Proficient in design software (Figma preferred). - Knowledge of HTML/CSS. - Experience collaborating with a variety of stakeholders across product, development, and project management to successfully go from early-stage product discovery to deployment. - Ability to produce designs of varying fidelity appropriate to the delivery stage. - Workshop facilitation experience will be highly regarded. - Experience working with design systems. - Qualifications in Design, Computer Science, Engineering, or a related field. Personal Attributes: - Problem-solving aptitude. - Analytical mind with business acumen. - Excellent communication skills, both written and oral, with the ability to present designs to stakeholders and justify design decisions.,