2 - 5 years

0 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

  • Planning for upcoming batches.
  • Responsible for the Team performance.
  • Responsible for quality of the Training, imparted
  • Mentoring and Grooming New Trainers, Team Members and GTT Trainers.
  • Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor
  • Taking approval for Training Materials from process Heads through GTT members on a semiannual basis.
  • Compile and submit monthly report on training activities and needs on a timely and concise manner
  • Assist in the delivery of formal induction,Pre-process/language training for new hires.
  • Working on Training Reports Weekly, Monthly, Semi Annual and Annual.
  • Manage Domain and Custom Examinations and publish periodic reports.
  • Initiative to improve the Training process.
  • Handling client visits and presentations.

Lead Specialist - Experience in behavioral, process training & Induction Training

  • Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for new hires
  • Working on Training Reports Weekly, Monthly, Semi Annual and Annual • Manage Domain and Custom Examinations and publish periodic reports
  • Planning and conducting Periodic Refresher Trainings for a) Domain Refresher Training (Certifications) b) Domain & Custom Certification Policy Refresher Training
  • Initiative to improve the Training process
  • Handling client visits and presentations

Skills and Competencies

  • Excellent written and verbal communication skills
  • Strong people interaction skills
  • Should show sufficient flexibility and maturity to handle pressure situations
  • Should be able to work in a cross-cultural environment
  • Should be an excellent team player
  • Should be flexible for Travelling across locations for Training Purpose (whenever it is required)
  • Should have excellent people management skills
  • Should demonstrate good planning and analytical skill

Preferred candidate profile

  • Min Experience of 4+ years induction or Behavioral training.
  • Graduation mandatory
  • Excellent communication skills.

For more details kindly connect on

Vibha_dsouza@ajg.com & Jisha_Shaji@ajg.com

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