Job Title: Support Specialist Experience: 2-5 years Location: Bangalore/Mangalore, Karnataka About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Required Functional Skills: Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application. Must have worked at Customer Site handling day-day production issues in a Contact Center environment. Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred. Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process. Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations. Experience in application support using Tomcat and with knowledge on IIS, windows services, event viewer. Must have Knowledge of analysing application logs, preparing and executing SQL queries, error logs and event viewer logs. Prior experience in AVAYA Gateways with hands on configuration in creating VDN, Vector announcements, Dial plan, Route pattern, Trunk configuration, signalling configurations, SIP configurations is good to have. Roles & Responsibilities: Candidate will be part of our Support team liaising with Product developers to support Tetherfi Products deployed at customer sites across the globe. Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time. Candidates will be trained in Tetherfi’s products to give end to end resolutions on usual technical issues raised. Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment. Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Tetherfi Products. Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer. May have to extend regular work timings and work on various time zones while working on Support tasks assigned. Will report to the Support Lead and will be part of INDIA Delivery Center. Will be given opportunity to scale up to the level of Account SPOC for Tetherfi accounts globally. Open to travel onsite based on customer/business needs. Should be able to take ownership of weekly meetings, updated resolutions in tool, prepare FAQ, give KT sessions. Required Professional & Interpersonal Qualities: Any Graduate / BE / BTech /MCA. Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. Working according to target market time zone a must. Excellent verbal, written and effective communication skills. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment. Effective time-management, organizational and prioritization skills. Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership. Prioritize and juggle between multiple tasks based on business needs. Must bring structure to ambiguous / open ended challenging assignments. Job Type: Full-time Pay: ₹400,000.00 - ₹900,000.00 per year Benefits: Health insurance Provident Fund Work Days: Weekend availability Experience: Technical support: 2 years (Required) Application support: 1 year (Required) Software troubleshooting: 2 years (Required) Work Location: In person

Designation: Associate Technical Lead- R&D Experience: 4-8 years Location: Bangalore/Mangalore/Sri Lanka/Indonesia About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: We are looking for an Associate Technical Lead who would lead and work alongside a growing research and development team to improve existing products and build new products. The ideal candidate would be someone with understanding of data structures, data modelling and software architecture. Role & Responsibilities: You will lead and work within a growing research and development team to improve existing and build new products. Your role will be to develop or enhance innovative products and applications for the company. You will also conduct lot of research and solve a variety of problems that have never been solved before. Ideally, you are a detail-oriented, self-motivated individual and enjoy dealing with challenging problems. Ability to make decisions and take responsibility for projects and tasks Willingness to learn and grow professionally in a team environment. Your role will be to fully research, design, implement, test and demonstrate the results. Your role will be preparation for demos and proof of concepts with latest technologies. You will be required to have grooming, mentoring and managerial skills for this role. Expected Functional Skills: 4-8 years of work experience in the field of software engineering and research. Understanding of data structures, data modelling and software architecture Deep knowledge of math, probability, statistics, and algorithms Ability to write robust code in python. Fluent in one of following programming languages: Python , C#, Javascript. Experience on AI/ML technologies and familiarity with contemporary Cloud Architectures, Virtualisation and Containerisation methods, tools, and techniques Basic understanding on networking protocols and concepts. Good understanding on design patterns. Willing to learn new technologies and programming languages quickly. Experience working on large scale software projects. Working knowledge of building deep learning NLP, Computer Vision Models for classification and object detection. Proficient in AWS/GCP cloud platforms, exposure in fetching data from various sources Job Type: Full-time Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: AI/ML: 4 years (Required) Python: 4 years (Preferred) Cloud architecture: 4 years (Preferred) Work Location: In person