Tele Caller Executive

Languages : English , Hindi & Punjabi A telecaller's primary role is to communicate with customers or potential customers over the phone to promote products or services, generate leads, or provide customer support. They handle both inbound and outbound calls, addressing inquiries, resolving issues, and aiming to meet specific sales or engagement targets. Here's a more detailed breakdown:Core Responsibilities:

• Outbound Calling:Making calls to potential customers to introduce products or services, explain their benefits, and try to generate interest.
• Inbound Handling:Answering incoming calls from customers, addressing their questions, concerns, and complaints, and providing necessary information.
• Sales Generation:Persuading customers to make purchases or schedule appointments, aiming to meet sales targets or contribute to the sales pipeline.
• Lead Generation:Gathering information from potential customers to qualify leads and pass them on to the sales team.
• Customer Relationship Management:Building and maintaining positive relationships with clients, providing support, and addressing their needs.
• Record Keeping:Maintaining accurate call logs, updating customer records in the CRM system, and documenting feedback.
• Following Up:Following up with leads and customers to nurture relationships, provide updates, and convert prospects into customers.

Skills and Qualifications:

• Communication Skills:Excellent verbal communication, active listening, and clear articulation are crucial for effective telecalling.
• Persuasion and Negotiation:The ability to influence customers and negotiate effectively is important for sales and lead generation.
• Problem-Solving:Telecallers need to be able to address customer issues and find solutions efficiently.
• Product Knowledge:Understanding the products or services being promoted is essential for providing accurate information and addressing customer queries.
• CRM Proficiency:Familiarity with customer relationship management (CRM) systems is often required for managing customer data and call records.
• Time Management:Telecallers need to manage their time effectively to handle a high volume of calls and meet targets.
• Patience and Persistence:Handling rejections and dealing with challenging customer interactions requires patience and persistence.

In essence, a telecaller is a vital link between a business and its customers, playing a crucial role in sales, customer service, and lead generation.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person