Tele Caller Executive

Female Candidates preferred

The duties and responsibilities:

• Making Outbound Calls: Initiating calls to potential customers or clients from a provided list or database.
• Handling Inbound Calls: Answering incoming calls from customers, providing information, taking orders, and addressing any inquiries or concerns.
• Product or Service Promotion: Promoting products or services to potential customers over the phone, highlighting features, benefits, and offers.
• Lead Generation: Generating leads and maintaining a database of prospective clients through cold calling or following up on inquiries.
• Customer Relationship Management: Building and maintaining relationships with customers by providing excellent service, addressing complaints, and resolving issues promptly.
• Meeting Targets: Achieving weekly or monthly targets for call volumes, sales, or other performance metrics set by the company.
• Maintaining Records: Recording details of calls, inquiries, orders, and customer interactions accurately in the CRM system or other designated platforms.
• Following Up: Following up with customers to ensure satisfaction, gather feedback, or provide additional information.
• Market Research: Conducting market research to gather information on customer preferences, competitor activities, and industry trends.
• Adhering to Scripts and Guidelines: Following predefined scripts and guidelines provided by the company for effective communication and compliance.
• Continuous Learning: Staying updated on product knowledge, industry trends, and sales techniques to improve performance.
• Team Collaboration: Collaborating with other team members, supervisors, and departments to achieve collective goals and objectives.
• Adhering to Policies and Regulations: Ensuring compliance with company policies, procedures, and regulatory requirements, such as data protection and telemarketing laws.
• Time Management: Managing time efficiently to maximize productivity and achieve daily, weekly, and monthly targets.
• Professional Conduct: Maintaining a professional demeanor and representing the company positively during all interactions with customers and stakeholders.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• tele sales: 1 year (Preferred)

Work Location: In person