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Technical Service Delivery Manager

Technical Service Delivery Manager

Tech Tales Accelerantz

6 - 11 years

22 - 25 Lacs

Chennai Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Cloud Platforms Technical service delivery manager Agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Lead and manage cross-functional IT delivery teams, including onshore and offshore resources. Serve as the primary point of contact for clients; build and maintain strong client relationships. Drive delivery of complex technical projects ensuring alignment with scope, timelines, budgets, quality standards. Oversee project planning, estimation, budgeting, resource allocation, and risk management. Ensure adherence to Agile and Scrum methodologies, facilitating sprint planning, reviews, and retrospectives. Identify, manage, and resolve project risks, issues, and escalations proactively. Work closely with engineering and product teams to ensure seamless integration of DevOps, SRE, and platform engineering practices. Promote innovation by exploring and integrating low-code/no-code tools and generative AI solutions. Continuously assess team performance, provide coaching, and foster a culture of accountability and excellence. Prepare and present status reports, KPIs, and performance metrics to stakeholders and clients. Technical Skills Required: Proven expertise in managing IT service delivery and technical project execution. Hands-on understanding of cloud platforms (Azure and AWS). Knowledge of modern software development stacks including .NET APIs, DevOps, and SRE practices. Familiarity with platform engineering, CI/CD pipelines, and infrastructure as code. Experience with low-code/no-code platforms such as Power Platform, Exposure to generative AI technologies and their application in enterprise environments. Strong grasp of Agile/Scrum principles, with experience leading Agile ceremonies. Proficiency in risk, budget, and stakeholder management. Preferred candidate profile

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Technical Service Delivery Manager