Supply Chain Operations Manager - Eternz

Position Overview: As a Supply Chain & Operations Manager, you will be responsible for overseeing daily operations, managing inventory, optimizing post-order processes with logistics partners for efficiency, onboard relevant and new logistics partners and ensure smooth functioning of all aspects of the business on-site. Core Responsibilities: As a Supply Chain & Operations Manager, you will be a core part of our Business team. Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns/reverse logistics efficiently. Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure a smooth CX. Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors. Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability. Manage Quick Commerce logistics and operations Set up dark stores, warehouse KPIs: Order Fulfillment Rate (% of orders shipped/delivered within SLA) Return Rate (especially due to delivery delays, damage, or wrong item) Inventory Turnover Ratio (how quickly inventory is sold and replaced) Average Delivery Time (by region or pin code) Logistics Cost per Order (as % of GMV or per item basis) Vendor SLA Adherence (timely dispatch, quality checks, packaging compliance) Desired Qualifications: B.Tech, Bachelor's degree, MBA Preferred; 4-8 years experience working in in e-commerce Marketplaces/Companies in Supply chain and operations division Experience in closely working with logistics partners, warehousing solutions, setting up dark stores Ability to think strategically, analyze data, and drive results. Creative thinker with a passion for innovation and continuous improvement. What is in it for you: Very high ownership role in a fast-paced environment Closely work with the founder & a super passionate team of people in building Eternz Competitive salary commensurate & wealth generation through ESOPS Fast career growth & appraisals A dynamic and collaborative work environment- No hierarchy/Politics! Health insurance Additional Details: We are an early-stage start-up and valuable achievements take time & efforts. And hence it is a 6 day work week & we strongly believe there is no substitute for hard work & passion! We believe in speaking to customers regularly to build Eternz the right way and in being hands on with respect to every role Location: HSR, Bangalore