Store Manager

About the Role
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities
Area Activities expected to be per formed by a Lenskart Store Manager
Customer focus:
Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company development training modules
(Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan
Understanding the reasons for attrition and taking measures to control itMonitoring cash reconciliation to ensure there is no mismatch of store fundsCash & Inventory Ensuring availability of required merchandise and services
Conducting stock takes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed
Performing the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issuesSupervision are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high qualitystandards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employeesSOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues
Scheduling the teams shift timings to meet the stores business needs and demandsEnsuring staffing levels are adequate to effectively operate the store Maintaining the store as per Lenskart standards, regularly cleaning the frames and otherStore upkeep & maintenance equipment at the store
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies
Minimum qualification: GraduateAbility to act as a link between strategy and executionAbility to develop and inspire people to achieve their bestAbility to build rapport and trusting relationshipsAbility to understand stated and unstated needs of the customer and offer solutionsClear communication and active listening skillsAbility to adapt to a changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientationAbility to multitask and organize activities based on priority