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WNS Holdings
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Sr. Associate - Voice

Sr. Associate - Voice

WNS Holdings

2 - 7 years

4 - 9 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

Voice Process ticketing galileo sabre amadeus gds

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Job description: Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies),etc. Microsoft Office application skills, including Outlook, and Excel Ability to handle/diffusedifficult or irate customers effectively; ability to set expectations and deliver information in a positive way Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs Excellent fluency in English - Proficiency & Comprehension (spoken and written) Qualifications Graduates/Under Graduates

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WNS Holdings

Business Process Management (BPM)

Mumbai

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Sr. Associate - Voice