Configuring, Troubleshooting and supporting the Routing, Switching , Security and DNS/DHCP/IPAM an needs of enterprise customers.
Install / Decom / Modify / Troubleshoot network elements remotely and in compliance with customer/ATT standards, as part of Incidents, service requests, Change requests or Complex change/Projects requirements.
Coordinate with field support engineers and other stakeholders to plan and execute complex multi phased changes to the customer network and troubleshooting complex issues involving the infrastructure.
Inventory and documentation management including creating, updating and maintaining.
Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for assigned tickets.
Providing customer communications and technical troubleshooting documentation when necessary.

Skills required: -

CCNA certified or equivalent knowledge in networking fundamentals
Experience in customer operations incident handling
Experience working in LAN, WLAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP)
Experience supporting Firewall and security incidents.
Experience in customer operations incident handling.
Good communication skills. Good analytical and troubleshooting skills.

Skills preferred : -

Working experience in Huawei, Zscaler, Palo Alto, Cloud connectivity.
Experience in interacting and effectively communicating with clients on complex high-pressure situations.

Job ID R-73092-1 Date posted 07/03/2025

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