Specialist, SC Customer Service

As an OEM Customer Care Representative, your primary responsibility will be to address inquiries from OEM customers in a prompt and efficient manner. You will liaise with customers to ensure their orders and delivery requests are accurately booked into SAP in a timely fashion, and handle any necessary changes that may arise. It will be crucial to collaborate with various teams including sales, supply chain, logistics, and finance to facilitate a smooth order-to-cash process. Additionally, you will be tasked with following up on customer complaints to uphold a high level of customer satisfaction. Addressing reasonable customer requests to provide value-added services will also be part of your role. Furthermore, you will be expected to support the sales team by assisting with reporting and addressing other inquiries as needed. The ideal candidate for this position should have a minimum of 3 years of experience, preferably in a customer service or sales operations role. A bachelor's degree in business, commerce, or a related field is required. Strong communication skills, both oral and written, are essential. Proficiency in SAP is preferred, and fluency in English is a must. A strong sense of responsibility, a service-oriented attitude, and the ability to work effectively within a team are key qualities we are looking for in potential candidates. If you meet these qualifications and are ready to contribute to our team, please contact Soi Kim Kee at suki.kee@ams-osram.com or call +65 62402395.,