Soft Skills Trainer

Training

• Training Need Identification and Analysis; customization of Training Methodology.
• Preparation of Monthly Training Calendar.
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training man-days.
• On the job training to the front - end employees.
• Plan and deliver induction to new hires on bi-monthly basis.
• Plan and deliver new hires training program on bi-monthly basis.
• Plan and deliver existing employees training program.
• Plan and conduct on-the-job (OJT) training in stores as per business requirements.
• Plan and co-ordinate the new business initiatives of the company.
• Act as counsellor for handholding of employees.

HR:

• Coordinate with HR.
• To receive the list of new joinees eligible for induction and new hire training as per the training calendar.
• To submit the attendance of trainees undergoing induction and new-hire training.
• To track three monthly assessments of trainees and carry out counselling whenever required.
• To help solve issues related to attendance, ID card, uniform etc.

Budget & MIS:

• Generate and maintain training related employee database.
• Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head.
• Record actual monthly training expenditure in training MIS.

Operations & Customer Service:

• Encourage and direct supervisors for collecting customer feedback forms.
• Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
• Liaison with the concerned in operations to deliver operations modules during New hire training.

Skill Set:

• The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
• Self-motivated, fluent communication in respective regional language & English is a must.
• Presentation and interpersonal skills with a flair for customer service orientation.
• Passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
• This job will require travelling within the region across retail pharmacies for on-the-job training purpose.