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SMG Lead _Security Management Group Lead

SMG Lead _Security Management Group Lead

Zentek Infosoft

9 - 14 years

10 - 20 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:1 day ago| Platform:

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Skills Required

Security Management Group Lead Change Management Mim Process Management Incident management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Dear Candidate,

Please find below job description

Role :- Security Management Group Lead

SMG Lead

Monitoring and Improving Service Management Processes:

Tracking the effectiveness of Incident, Problem, Change Management,MIM,SACM processes.

Incident Management:

Coordinating and contributing to the resolution of critical and high-priority incidents.
Leading Major Incident calls and creating RCA documentation for major incidents.

Change Management:

Driving the change management process, including attending meetings and participating in CAB (Change Advisory Board).
Analyzing change records to identify trends and potential issues.

Problem Management:

Supporting investigations to resolve problems between teams and ensure end-to-end SLAs are met.

Stakeholder Management:

Building and maintaining strong relationships with various teams and stakeholders.
Communicating effectively and influencing stakeholders to drive service improvements.

Strategic Planning and Execution:

Developing and implementing strategic plans to achieve organizational goals.
Handling budgets and ensuring financial targets are met.

Team Leadership and Development:

Leading and managing a team of service management professionals.
Providing guidance, coaching, and mentorship to team members.

Data Analysis and Reporting:

Analyzing data to identify trends, patterns, and areas for improvement.
Generating reports and presenting findings to stakeholders.

Skills and Qualifications:

Strong understanding of ITIL framework and service management principles.
Excellent communication, interpersonal, and stakeholder management skills.
Proven ability to lead and manage a team, providing guidance and mentorship.

Regards

Divya Grover

+91 8448403677

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