Company Description Shivaami is a premier Google Workspace reseller with over 20 years of experience in bringing cloud solutions to businesses worldwide. As a Google Cloud Specialization Partner in Work Transformation, Shivaami focuses on delivering intelligence and innovation for a data-driven future. The team at Shivaami consists of certified professionals with a drive for work transformation and client service excellence . Job Description We are looking for an experienced Senior Key Account Manager who thrives on retention, renewals, upselling, and customer satisfaction. This role is ideal for someone who is proactive, communicative, and has a deep understanding of value-based selling . Key Responsibilities Retention & Renewal: Build and maintain strong, long-term relationships with key clients. Conduct in-person client meetings and ensure smooth communication across internal teams. Address client concerns and resolve issues to ensure high satisfaction. Proactively track renewals and coordinate with the renewal team for timely execution. Ensure clients receive timely and accurate service delivery. Maintain and improve CSAT metrics. Upsell / Cross-sell: Identify opportunities to expand business within existing accounts. Provide product demos, analyze client data, and propose tailored solutions. Collaborate with sales and internal teams to maximize account growth and profitability. Prepare regular performance reports and forecasts. Strategize to help clients meet their business goals and increase product adoption. Customer Satisfaction: Address client queries with support from internal technical teams. Organize training sessions to boost product adoption (G Suite/Google Workspace). Conduct quarterly security assessments and analyze adoption metrics. Gather and manage regular client feedback to ensure continuous improvement. Qualifications Minimum 4+ years of experience as a Technical/Key Account Manager. Bachelor's degree in a relevant field; MBA is a plus. Excellent communication and negotiation skills. Proficiency in MS Office and familiarity with sales/CRM tools. Fluent in spoken and written English. Strong interpersonal skills with a solution-oriented mindset. Knowledge of digital technologies and value-based selling approaches. Show more Show less

Company Description Shivaami has 20 years of experience in bridging the gap between technology and business for over 20,000 customers worldwide. As a premier Google Workspace reseller, Shivaami aims to enhance cloud transformation journeys for businesses with the latest cloud solutions. The company is a Google Cloud Specialization Partner in Work Transformation and a four-time Google Cloud Partner of the Year award winner. Our certified professionals excel at providing work transformation solutions, driving intelligence, and innovation for a data-driven future. We strive to help clients connect, collaborate, and communicate seamlessly on one single platform. Role Description This is a full-time on-site role located in Mumbai for a Business Development Executive. The Business Development Executive will be responsible for new business development and lead generation, managing existing accounts, and maintaining strong business relationships. Daily tasks include identifying potential business opportunities, executing strategic sales plans, and collaborating with the marketing team to ensure the alignment of business development strategies. Qualifications Skills in New Business Development and Lead Generation Experience in Account Management and Business relationship building Excellent Communication skills Strong business acumen and strategic planning abilities Ability to work in a fast-paced and dynamic environment Bachelor's degree in Business Administration, Marketing, or a related field Prior experience in the technology or cloud solutions industry is a plus

Company Description Shivaami is a premier Google Workspace reseller with over 20 years of experience in bringing cloud solutions to businesses worldwide. As a Google Cloud Specialization Partner in Work Transformation, Shivaami focuses on delivering intelligence and innovation for a data-driven future. The team at Shivaami consists of certified professionals with a drive for work transformation and client service excellence. Position Overview: We are looking for a dynamic and technically skilled Pre-Sales candidate to support our sales team in identifying client needs, delivering compelling demos, and crafting solution proposals. The ideal candidate will act as a key link between customers, the sales team, and product/engineering teams to ensure a seamless and value-driven sales process. Key Responsibilities: ● Collaborate with the sales team to understand client requirements and tailor product demonstrations accordingly. ● Conduct technical/product presentations, live demos, and POCs (Proof of Concepts) for prospective clients. ● Prepare customized proposals, solution documents, and RFIs/RFPs in collaboration with product and engineering teams. ● Act as a subject matter expert during the sales cycle, offering deep product knowledge and solutioning capabilities. ● Address technical questions or concerns during client interactions and provide timely follow-ups. ● Maintain a strong understanding of the product, market trends, and competitor offerings. ● Assist in client onboarding and post-sale handover to the customer success or implementation team. ● Collect and communicate client feedback to the product and marketing teams for continuous improvement. ● Work with cross-functional teams to align pre-sales strategy with product capabilities and business objectives Required Skills & Qualifications: ● 2–5 years of experience in pre-sales, solution consulting, or a technical sales support role. ● Strong communication, interpersonal, and presentation skills. ● Ability to understand customer pain points and map them to product capabilities. ● Hands-on experience with demo tools, CRM platforms (e.g., Salesforce, HubSpot), and collaboration tools. ● Technical aptitude to quickly understand complex products and services. ● Bachelor's degree in Engineering, Computer Science, Business, or a related field. Preferred Qualifications: ● Experience in SaaS / IT / Enterprise Software / B2B Solutions. ● Experience with writing technical proposals or RFP responses. ● Familiarity with cloud technologies, APIs, integrations, and enterprise architecture is a plus. ● Basic understanding of sales pipelines and customer journey stages. What We Offer: ● Competitive salary and sales-related performance incentives ● Exposure to a fast-paced, high-growth environment ● Learning opportunities and cross-functional collaboration ● A dynamic and innovative team culture ● Health and wellness benefits