Senior Retail Sales Officer

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Retail Sales Officer to join our dynamic team and embark on a rewarding career journey.
Responsibilities : Customer Assistance : Greet and engage customers in a friendly and professional manner. Assess customer needs and preferences, offering assistance and product recommendations accordingly. Product Knowledge : Develop a comprehensive understanding of the products offered in the store. Stay updated on product features, benefits, and usage to provide accurate information to customers. Sales and Upselling : Actively promote products to customers and utilize sales techniques to upsell or cross - sell additional items. Strive to meet or exceed sales targets set by the store or management. Sales Transactions : Process sales transactions accurately and efficiently using the store's POS (Point of Sale) system. Handle cash, credit/debit cards, or other payment methods according to established procedures. Inventory Management : Assist in managing store inventory by restocking shelves, checking product expiration dates, and notifying supervisors when items need to be replenished. Store Maintenance : Ensure the store's cleanliness and organization by tidying up displays, shelves, and fitting rooms regularly. Monitor and report any maintenance or safety issues to the appropriate personnel. Customer Service Excellence : Address customer complaints, concerns, or returns professionally and in a timely manner. Strive to resolve issues to the customer's satisfaction while adhering to store policies. Merchandising : Help set up and arrange merchandise displays to attract customers and increase sales. Collaborate with the visual merchandising team to ensure the store's visual appeal is maintained. Teamwork : Collaborate with other team members and provide support as needed. Foster a positive work environment by sharing knowledge and promoting teamwork. Sales Reporting : Maintain accurate records of daily sales, inventory levels, and other relevant information. Report sales figures and updates to the store management as required. Qualifications and Requirements : High school diploma or equivalent; additional education or training in sales or retail is a plus. Proven experience in a retail sales or customer service role is desirable. Excellent communication and interpersonal skills to interact effectively with customers and team members. Strong product knowledge and the ability to convey information clearly and persuasively. Basic math skills for handling cash and processing transactions accurately. Ability to work in a fast - paced environment and handle multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as required by the store's operating hours. Physical stamina to stand, walk, and lift items throughout the workday. Positive attitude, enthusiasm, and a passion for providing exceptional customer service.