Sap Ibp Consultant

• Ensuring that systems are fully operational and any loss of service is restored in a timely and efficient manner

• Providing a high level of service to our customers and adhering to our SLAs for response and restoration times

• Working independently and collaborating(as necessary) with other teams to drive resolution to incidents.

• Manages incidents and requests using online tools and following IT RUN policies and procedures

• Create productive relationships with key stakeholders

• Ensure that solution and application support documentation is maintained to the highest quality and accuracy

• Able to drive to resolution medium to high complexity application related incidents

• Plan and execute application upgrades

• Able to analyze the business impact of the incident and communicate to the affected user and minimize the disruption

• Deploying and supporting applications on test and production environment

• Provide timely and clear communication updates to customers and leaders

• Keeps track of application changes with version control

• Proactively recommend enhancements to improve the functioning of the application.

• Able to assess business impact and escalate issues in a timely manner

Required Skills and Experience

• 4-7 years of hands-on experience using SAP IBP.

• Exposure to SAP APO will be an added advantage.

• Hands-on experience with IBP Demand Planning

• Hands-on experience with IBP response and supply

• IBP configurations experience

• Good understanding of the functionality of IBP response and supply

• Knowledge of CPI-DS and non-SAP data integration is a plus

• Knowledge on APO is required to support existing solutions in system

• APO SNP (Heuristics, Optimizer, CTM)

• API CIF

• Knowledge in ECC MM/PP

• Ability in understanding a functional specification and configure/develop/analyze/debug to meet the business needs.

• Strong technical and analytical and problem-solving skills

• Proven critical thinking skills

• Excellent verbal and written communications skills, including the ability to communicate in business terms, create organized and informative reports, as well as comprehensive, accurate documentation

• Strong customer service skills

• Schedule Flexibility - responsibilities may require occasional evening and weekend work

• Familiarity with ServiceNow or equivalent IT Service Management tool

• Understanding of change and release management

• Understanding of software development cycleRole & responsibilities