8 - 13 years
1 - 5 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.Key Responsibilities :
Implementation & Configuration :
- Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
- Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
- Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems
Incident Management :
- Monitor and manage incident tickets related to SAP Fieldglass
- Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs
- Collaborate with SAP and third-party vendors to resolve complex incidents and bugs
User Support & Training :
- Provide L2/L3 support to end-users and super users
- Handle user access, role creation, and permission-related tasks within Fieldglass
- Conduct user training sessions and create knowledge articles, user guides, and SOPs
- Support user acceptance testing (UAT) and post-go-live activities
Required Skills :
- 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation
- Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement
- Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems
- Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
Preferred Skills :
- Experience working in Managed Services or Support Projects
- Knowledge of Master Data Management and Workflow Management in Fieldglass
- SAP Fieldglass Certification is an added advantage
Educational Qualifications :
- Bachelors degree in Computer Science, Information Systems, HR, or related field
- SAP Fieldglass training or certification preferred
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