SAP Ariba Support Engineer -Procure-to-Order (P2O)

Role Overview:

SAP Ariba Support Engineer

Key Responsibilities:

• Provide

  technical support

  for SAP Ariba P2O processes, including

  purchase requisitions, purchase orders, and supplier management

  .
• Troubleshoot and resolve

  system errors, integration issues, and transaction failures

  in Ariba.
• Work closely with

  procurement teams, suppliers, and IT teams

  to resolve issues related to P2O workflow execution.
• Monitor

  Ariba network transactions

  , ensuring seamless order processing and supplier collaboration.
• Support

  configuration changes, enhancements, and automation initiatives

  within SAP Ariba.
• Assist in

  Ariba-ERP integrations

  , resolving data inconsistencies and workflow challenges.
• Collaborate with SAP Ariba

  functional consultants and business stakeholders

  to optimize procurement processes.
• Document

  technical issues, resolution steps, and best practices

  for knowledge sharing.
• Stay updated with

  Ariba releases, updates, and industry best practices

  to improve system performance.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause(s), and issue resolution
• Provide well-thought-out and reliable direction to customers through the lifecycle of their requests, via ongoing and timely phone and email communication.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
• Deliver against customer experience and efficiency targets and drive for the delivery of Best in Class” customer support.
• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
• Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions.
• Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customers’ business operations.
• Provide on-call support during evenings and weekends as required by a rotational schedule.
• Coach and mentor other Solution Support Engineers to increase their product expertise and productivity.
• Champion the proliferation of knowledge about your product area of expertise by creating Knowledge Base Articles

Required Skills & Qualifications:

• 2+ years of experience

  in SAP Ariba support, with a focus on

  P2O processes

  .
• Strong knowledge of

  Procurement workflows, Catalog Management, PO creation, Invoice processing, and Supplier Enablement

  in Ariba.
• Experience with

  Ariba-ERP integration

  (SAP S/4HANA, ECC, or other ERP systems).
• Understanding of

  Ariba network, cXML transactions, and troubleshooting procurement issues

  .
• Hands-on experience in

  Ariba Buyer, Ariba Contracts, or Ariba Sourcing

  is preferred.
• Strong analytical and problem-solving skills, with the ability to work in

  high-paced environments

  .
• Excellent communication skills to interact with

  business stakeholders, vendors, and technical teams

  .
• SAP Ariba certification is a

  plus

  .

Preferred Qualifications:

• Experience working with

  supplier collaboration portals

  .
• Knowledge of

  SAP Ariba APIs and customizations

  .
• Prior experience in

  Ariba Upstream & Downstream processes

  .