Salesforce Experience Cloud Administrator

How You'll Make an Impact

We are looking for a skilled Salesforce Experience Cloud Administrator to support the configuration, optimization, and ongoing maintenance of our Salesforce Experience Cloud platform. This mid-level role is ideal for someone who has a solid background in Salesforce Experience Cloud, combined with experience in Sales and Service Cloud. Additionally, experience with Commerce Cloud is highly preferred. You will collaborate with global stakeholders to implement platform enhancements, ensure system stability, and support business processes, while delivering a seamless digital experience through community portals.

Responsibilities Include

• Experience Cloud Configuration

  Configure and maintain Salesforce Experience Cloud communities, including site branding, navigation, and user access management. Ensure seamless user experiences through effective design and configuration. Support multi-language needs in global environments, including localization and cultural requirements for global stakeholders.  

• Sales and Service Cloud Integration

  experience required to work across different clouds, ensuring integration between Experience Cloud, Sales Cloud, and Service Cloud. Experience in these areas is expected, and the responsibility of managing access control and security settings across multiple clouds is a key aspect of the role.

• System Support & Troubleshooting

  Support day-to-day platform operations, including system troubleshooting, resolving user issues, and ensuring data integrity across Experience Cloud and other integrated systems. Proactively monitor platform performance to ensure stability and prevent disruptions.

• Reports & Dashboards

  Build and maintain custom reports and dashboards within Salesforce to provide actionable business insights and performance metrics. Ensure reports are user-friendly and aligned with business objectives.

• Platform Enhancements & Testing

  Implement new features, enhancements, and updates to Salesforce Experience Cloud. Assist in User Acceptance Testing (UAT) by writing test scripts and working with end users to validate changes. Ensure successful adoption of changes across the organization.
• Work closely with internal teams and stakeholders to gather business requirements, document functional specifications, and configure Salesforce Experience Cloud to meet organizational needs. Translate business requirements into technical solutions.
• Follow organizational standards for data governance, security, and accessibility.
• Work with third-party tools and managed packages with Gearset. 

What You'll Need

• B.Tech/B.E/BCA/MCA/M.Tech or any relevant degree in Information Technology, Computer Science, or related discipline.  
• 4+ years of experience in Salesforce Administration, including at least 2+ year with Salesforce Experience Cloud.
• Strong experience with Sales and Service Cloud is essential.
• Experience with Salesforce Commerce Cloud is highly preferred.
• Familiarity with Salesforce automation tools such as Flow and Process Builder.
• Basic understanding of UI/UX principles and accessibility guidelines (e.g., WCAG).
• Experience working with Agile project environments and tools such as JIRA.
• Experience working with global teams and participating in cross-functional projects
• Exposure to UAT, stakeholder communication, and change adoption processes.
• Proven ability to work independently.

What Will Set You Apart

• Experience with supporting multi-language needs in global implementations.
• Salesforce Certified Administrator or Advance Administrator.  
• Salesforce Experience Cloud Consultant.