Sales Operations (Lead)

Job Description

How will you make an impact? Sales Record-Keeping Ownership: Ensure that sales contract data is up-to-date, complete and accurate in D365, Kantata and PowerBI for the Consumer team globally Reporting Development: Brief, develop and deliver timely opportunity pipeline, campaign, operational, utilization, profitability and performance reporting using CRM tools Stakeholder Management: Serve as an important bridge between Finance, Consulting and Leadership teams, keeping stakeholders informed and finding ways to 'lighten their load' Process Improvement: Lead development of more efficient and automated global processes and technical solutions, including AI implementation Service Desk Management: Provide proactive and reactive communication and responses to service desk queries globally within SLA timelines The superpowers you'll be bringing to the team: Technical Proficiency: 7+ years relevant experience with ERP/Finance/CRM systems (ideally D365, Hubspot, Salesforce, Kantata) Leadership Experience: Proven experience leading teams and managing global stakeholders Process Development: Strong attention to detail and experience in developing and improving business processes Commercial Acumen: Understanding of commercial principles and experience with regular financial processes (invoicing and contracting) Analytical Skills: Experience in developing weekly and monthly commercial and operational reporting Communication Skills: Clear thinker and communicator with experience running service desks Adaptability: Ability to thrive in a fast-paced and regularly changing environment Technical Skills: Proficiency with MS Suite of products, especially Excel