Pune Location- International Voice Process Role & responsibilities: Resolving billing issues using query solving techniques and providing clear and concise information, answering questions about billing or services. Manage international Blended Process (Voice, Chat and Emails) with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Required profile: Min 6 month - 3 year of international Blended experience (Voice, Chat and Emails) Reviewing account information and answer the queries In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week/Rotational week off). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Age Criteria -* 18 to 30 years Resume share on hr@s4ia.in or WhatApps 8281362505